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• BlackBerry smartphones cannot read the media.

  I have a Curve 9360 and I can't play any type of media (ringtones, videos, songs, etc.) every time I try it says its 'in a format not supported ".

  Hey there iv had several times before and this fixed 90% of the time. Turn off your phone then take the battery and memory card, just give them a little blow and reposition them in ensuring that its inserted properly and then wait for your phone to start and then try again. I would like to know how this goes for you. good luck, Jamie.

• Successfully connected to SOPCAST, but Windows Media Player 11 cannot read the media.

  I've successfully connected to SOPCAST, but Windows Media Player11 cannot read the media. I am running XP Professional, Internet Explorer8. Are there settings I need to change to enable P2P?

  Hello

  Try the tool Microsoft Fix It to the article below and check out them.

  Solve the problems of Windows Media Player video and other media or library
  http://support.Microsoft.com/mats/windows_media_player_diagnostic/

• When I place a disc in my CD - DVD player, it says that it cannot read the media.

  I use a Windows 7 computer and everytime I put a DVD in the drive, it says that it cannot read the disk media. I tried to uninstall and reinstall it, I also tried the Player update. The computer realizes that the drive is in the computer, but it will not play any DVD or CD. Anyone know how I can get running without having to disassemble the computer?

  Clean the disc with a DVD cleaning disc, available in most stores and retail businesses.  If this fails so that the reader has probably not and must be replaced.

• BlackBerry Smartphones cannot add the e-mail account on the Bold 9900, the only option in the configuration of e-mail is enterprise activation.

  Security BB9900 husbands suffered for me to use, but I'm unable to set up the e-mail.

  The only option is to set up the email through the activation of the company.

  I have a data plan from my provider Blckberry

  I tried to register it on my carriers BIS activation Web site but got the message that it cannot be done through my camera

  Configuration of e-mail icon only gives the ability to configure one enable a business account

  Have tried blackberry.com/integrate but I get the message "unknown error, please try again" after selecting "launch email configuration".

  Any ideas?

  Hello and welcome to the community!

  With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

  1) register HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  2) books of forwarding Service

  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  3) restart

  • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
  • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you should contact your mobile provider for formal support.

  Good luck!

• BlackBerry Smartphones cannot lock the phone through blackberry ID

  Hello

  I take a phone of my coleague who has left the company. For some reason, I can't able to connect on the phone. Firstly I didn't at first, the password of my coleague ex, I went online and changed the password. However, when I want to connect with my new password to unlock the phone, I have this message:

  "You have exceeded the number of attempts to connect.

  For security reasons, you have been locked for 15 minutes. "Click on forgotten password if you need create a new password.

  But after 15 minutes and try again, the message... helpppp

  You try the BlackBerryID, or the security password, on the device?

  It looks like the BlackBerryID if you are locked out for 15 minutes.

  A wrong entered security password would give you only a message something like «wrong password 2/10»

  Then, to change the BBID of this device and make it 'your own' device, you'll need to do a wipe of the device security. This will delete all the data in personal, contacts, calendar, etc. and restore the State of the plant basically.

  Read this: BlackBerry smartphone must be wiped before transferring the property Security

• 9380 blackBerry smartphones cannot start the App World after the operating system upgrade + card

  Hello

  my camera 9380 worked perfect when I bought it.

  Then I upgraded OS to v7.0.0.513 to 7.1.0.366-> BBM did not work

  So I drove back and re-installed 7.0->

  (1) maps: "error at startup net_rim_bb_maps: class 'net.rim.device.api.lbs.maps.ui.ManeuverFiled' not found.

  (2) BB App World must be closed

  any help?

  THX

  Hello and welcome to the community!

  I'm sorry, but the errors you posted seem somewhat independent... so I need clarification please:

  Gbassi wrote:

  Then I upgraded OS to v7.0.0.513 to 7.1.0.366-> BBM did not work

  Unfortunately, "did not work" is not really diagnosable. What, exactly, have you tried? What, exactly, happened every step of what you tried?

  Gbassi wrote:

  So I drove back and re-installed 7.0->

  (1) maps: "error at startup net_rim_bb_maps: class 'net.rim.device.api.lbs.maps.ui.ManeuverFiled' not found.

  (2) BB App World must be closed

  I do not see how these two errors are related to the first, you were trying to throw the maps app when it appeared? For the second, which came with the maps app? Or is separate #2 and lies somewhere in the process by using your AppWorld? Complete step by step of what you try, with a full explanation of what is happening at each stage, including the full text of all error messages, is essential to understand your situation and if all goes well to guide. Otherwise, we have to guess...

  So I guess. My guess is that, once you upgrade to 7.1, you don't have to perform a few extra steps to ensure that all services were properly enabled on your BB. Here are the steps. I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! You can try these few points in your process... either now (on 7.0.0.513) or after you re - try to upgrade to 7.1.0.366.

  Good luck!

• BlackBerry smartphones cannot install my media card

  I feel like a * beep *.  I just bought a memory card of 2GB microSD for my BB (Curve 8330) and I can't get the #$* & #(chose po J'ai sorti la batterie, j'ai ouvert la porte de carte média, mais quand je glisse la carte avec les contacts de toucher, la porte ne se ferme pas, beaucoup moins serrure.)  I even had my 13 year, try to do it and that he cannot understand.  I don't think I put it in wrong... it will not even go the other WAY.  What can I do else?

  I think that the media card IN the door. There are slots that integrates maps. Align the contacts, put the card IN the slots in the door and close.

• Update to 4.5 blackBerry Smartphones; Cannot read WAV file

  Good day everyone... I just updated the software for the device to 4.5.0.253 of 4.2.2.322 on a BB 8830 on Telus network. Unfortunately, the BB Media Player is no longer can play WAV files us sent by our internal voice mail system. The WAV file is marked as

  (8-bit linear, Mono, PCM 11025 samples per second). Anyone know of possible solutions to this problem. I don't want to downgrade to the previous version as 4.5 looks great! Thanks in advance.

  Thanks for the reply. The issue seems to have been resolved. I could see the attachment and either DL or preview the file. When the BB Media Player tried to read the file, I get an error "unsupported file type". I was not able to reproduce the error again. I suspect that the WAV file has been altered somehow.

• BlackBerry Smartphones cannot start the application Contact Cleaner

  App Contact Cleaner installed on my 9780. When you press the button, a message appears: "select clean up in the start menu." I don't know how to do this, it does not work.

  You press your Menu button (the one with the BlackBerry logo, just to the left of the trackpad) and find the "Clean" function

• BlackBerry Smartphones cannot remove the name of the audio album

  I struggled to upload audio files to my BB Curve 8330 and had to remove several albums of songs because they do not play. Now, I downloaded the files that are going to play, but the name of the album (which include some songs) is still there. One of them downloaded the first time as a name and the second time than another, so I have two albums with very similar names; We're working and the other is empty. How can I delete album names once the folder/album songs have been erased?

  Hello

  Without the help of Roxio, try the following.

  Hang the BB to the PC and launch workstation.

  Map of the media should look like a flash drive.

  First, save the map media for security.

  Look in each folder and delete all files named BBTHUMBS.

  Find the name of the audio album you're trying to remove, make a note of the type of file and delete.

  Disconnect. Do a battery pull:

  No data will be lost when you do the following: remove the battery while the device is activated. Remplacer replace after one minute, let the device reboot 1-5 min. This will allow the BB for re index songs, without the BBthumbs.

  See if the name of the album 'Phantom' is still there.
  Thank you

  Bifocals

• BlackBerry smartphones following restore, the browser icon is missing...?

  I managed to find a way to restore my new phone, but after the restoration, I don't have an icon of browser...?

  Here are the basic things to try.

  1. Do a battery pull.  This can be sufficient, even if the chances are that you must perform the following steps.
  2. Re-register your device on the BlackBerry network by clicking the Options > Advanced Options > host Routing Table.  Press the BB Menu key, then select Save now.
  3. Return your service books.  If you are unable to access your BIS or BES account, contact your carrier or BES admin for what they send you service directories.
  4. Pull the battery again.

  If it still does not respond, they maybe missed a small step by transferring your data from your old phone to the new plan.  Give them one quick call from another phone, and they'll look at your account to make sure that everything has been set up right.  I know that when I got my replacement, the browser would not show until they overthrew basically one switch (so to speak).  You will know that this is the problem if the status of your connection in the corner top right reads like "1xev" instead of "1XEV".

  I hope this works!

• Problem of media blackBerry Smartphones cannot sync the song

  It shows your media may not be synchronized, then said that you selected disk BLackBerry device. There is not enough space to synchronize your media. Select another drive. How to select a different drive that of probably easy but I was try and try, and I can't get it.

  Some one please help me! Thank you!!

  If you have an SD card in the device, simply go to the menu of the device, Device Options.  Should be a media in this tab and a drop down menu that lets you choose between disks.

• Memory card using blackBerry Smartphones - cannot display the file

  I have a 8130 with software v 4.3.0.97. I installeed and formatted a 2 GB Sandisk Micro SD card Media settings are the following:

  Media card support: WE

  Encryption mode: NO

  Mass storage Mode support: WE

  Auto enable mass storage Mode when connected: YES

  With the help of the Explorer Windows and TDM I transferred music, photos and files to the card. Music plays very well. I can see the photos. But whenever I click on a Word doc to open it, I get this message: unable to display file/media card/Blackberry/filename.doc

  What I am doing wrong?

  ETA:

  I need a third-party application to open these documents. I downloaded Mobipocket Reader on my PC, the program recognized a downloaded a player for BB. I have imported the Word documents and can now read on the BB. Yayee!

  Nice taken,

  Please address the position,

  Thank you

• BlackBerry Smartphones cannot delete the Message symbol on top

  My BB Curve 8520 always shows me a new Message on the top of the screen, although there is none. How can I reset / erase the symbol?

  Hi Oops

  Welcome to the Forums of the BlackBerry Support

  In addition to what Gralt suggested, on your homescreen go to the main Message box, open it, go on a specific date say today, then press Menu > scroll and click on "mark read prior. and then do a restart of traction battery like this: power to the device on remove the battery, wait for a min. then reinsert and wait until it reboot, see if she's still there.

  If still appears then Open Message Box press the menu button > view folder > and all areas of research and see if there are unread messages.

  Prince

  _________________________________________________________________________________

  Click 'Like' If you want to thank someone.

  If problem resolves mark message (s) as a 'Solution', so that others can use.