BlackBerry Smartphones cont enter email or texts please help!

Hi, im abit new to BlackBerry and phone was doing well, this afternoon, I can not get into my emails or text messages, I can click on the icon for the two but so it's like it has frozen on me, and I have to press the button red power of appeal to get the icon! not sure if I've done something, but been trying all afternoon and no luck, if anyone can help me I would be very grateful.

Thank you very much

Hi and welcome to the forums!

Try a traction battery (hard reset) as a first step.
Thank you

Bifocals

KB02141 How to reset a BlackBerry smartphone

No data will be lost when you do the following: remove the battery while the device is activated.
Remplacer replace after one minute, let the device reboot 1-3 min, see if the problem is corrected.

Tags: BlackBerry Smartphones

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