BlackBerry Smartphones cursor problem

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• BlackBerry smartphones having problems in Blackberry Curve Notifications of 9320

  Hello

  I have a problem with notifications. I read all the mails in blackberry but still notification shows the unread mails are there. But I have checked there is completely no emails unread in all ID e-mail tha I have configured. Please suggest me what should I do now to fix this...

  Hi mc_selvendran

  Welcome to the Forums of the BlackBerry Support

  Sometimes a simple restart battery pull is able to solve this problem, but always on your home screen, open the main Message box > highlight a day say today > press the Menu key > click Mark read beforehand. Finally, perform a restart battery pull by removing the battery while your device is turned on, wait a minimum then reinsert back. After the reboot, see if the problem resolves.

  This Knowledge Base can be useful to question persists:

  KB21879 : How to search messages unread on the BlackBerry smartphone

• BlackBerry Smartphones 2 problems with my flashlight. (Photos)

  OK, so I've tried everything to try and solve my problems but have not been able to do. I hope that someone here might be able to help!

  First of all, I have accidentally hidden a picture by checking the "hide" field Now how do get it back you? I had a couple of my friends with the same phone try and figure that out it and they were not able. Anyone know?

  Second, when I choose a picture to my desktop wallpaper, it shows in a larger version in the upper left corner of the image. I me remember when I was picked as my background wallpaper, the image I have zoomed in on it before asking, but used the 'back' button to remove the zoom feature. It looks ok on the screen but define it the paper painted like the zoomed image in. Now, it doesn't matter what image I chose, I get in the top left corner, zoom appears on my paper painted - although it seemed normal before asking.

  I am frustrated trying to understand these two themes out, so any help or suggestions would be appreciated!

  Hi and welcome to the forums!

  Go to the preferences of the home screen and click Reset bottom. Then select another image, the problem returns?

  To find your photos hidden:

  Follow these steps to display an image on the BlackBerry smartphone:

  If the image is in memory of the device (or Media Card)

  1. Click on memory device.
  2. Click on House.
  3. Click on user.
  4. Click on photos.
  5. Press the Menu button, then click on Show Hidden.
  6. Display the hidden images faded.
  7. Highlight the hidden picture.
  8. Press the Menu key, and then click Properties.

  KB18466 How to hide or show pictures on the BlackBerry smartphone

  Thank you

  Bifocals

• View blackBerry Smartphone email problems

  I have 3 email addresses Setup on my Bold 9900.  Last week, I must have changed something because everytime I open the messages folder, I see that my text messages.  Similarly, when I try to open all the mail files three electronic... SMS folder opens.  I know I get emails but I can not access e-mail records.  They appear but when I open them the text message folder opens.  Help please!

  Hello and welcome to the community!

  I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your BIS configuration for these accounts.

• Worldwide blackBerry Smartphone app problems

  I updated on my 9810 with apps, however, there is a red star on my app icon and it does not download new applications. It is said "to continue using BlackBerry App World, you need to upgrade your current version. "For more information, please visit www.blackberry.com/appworld/support '. I did, I checked my updates, and they are all up to date.

  What can I do else? I want new applications

  Thank you

  Hello and welcome to the community!

  Please try this sequence:

  (1) to remove from your BB AppWorld

  • KB10040 How to view or delete applications on a BlackBerry smartphone
  • He asks to restart the BB,

  (2) a Batt Pull reboot (power on, remove the battery, wait, insert the battery, wait), even if redundant to the one you did in step 1.

  3) install a new copy of AppWorld (on your BB)

  • http://BlackBerry.com/appworld/download
  • Yet once, if he asks to restart, do.

  (4) restart another Batt-sweater

  (5) see if it works now.

  See you soon!

• BlackBerry Smartphones software problems?

  My bb 8520 curve gives me endless disputes it keeps freezing/hanging, and this stupid thing small clock appears in the middle of my screen so often that I can hardly do something, I have only 1 app on my phone because I thought he might be slowing. I have to make a traction battery @ least 3 or 4 times a day, I did a cleanup of security that it made it worse, can some help please

  Hi mako1981,

  I suggest you make a backup of your BlackBerry® smartphone and then reload the software as described in the article below:

  KB11320 - how to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...

  or

  KB19915 - how to perform a clean reload of software applications smartphone BlackBerry using BlackBer...

  Thank you

• BlackBerry Smartphones Email problem

  Hello

  I had some problems with the reception of e-mails and I uninstalled the context menu. When I tried to reinstall is no longer accept the user name and password on the grounds that they are "invalid." Noted that the user can access e-mail and password for your PC.
  What can be done to remedy this situation?

  Try typing www.blackberry.com/integrate in the browser on your phone and set up your email like that.

  Let us know if that helps you.

• Acceptance surveys BBM blackBerry smartphones please - problem

  While my son waited the better part of a week to get his old phone no.. moved to a new BB... We scanned each other PINS.  They've been sitting 'pending' because he was unable to accept an invitation before phone service from on his new phone.

  Now that his service has started we are both having the same problem.  (Mine is BB Bold 9900.  It's a curve).

  BBM applications are still sitting on hold.  How do we accept?  At this point, there is no option to accept.

  TIA

  EACH of remove you the other invites

  and then both restart you... (With the BlackBerry powereddevice, remove the battery for a minute and then reinsert the battery to restart).

  Now, ANY of you add or invite the other back to BBM using the real AXIS to the other device, not the email invitation.

• BlackBerry Smartphones software problem

  Hi all, I need help... today I back up my phone and new software has been installed, but when I'm offline now a message is on my cry: devide the Pocket contains software that is exclusive and confidential to the research in motion (RIM) ltp... NOW, I CAN'TUSE MY MOBILE... Help, please... k

  kate1 wrote:

  Hi all, I need help... today I back up my phone and new software has been installed, but when I'm offline now a message is on my cry: devide the Pocket contains software that is exclusive and confidential to the research in motion (RIM) ltp... NOW, I CAN'TUSE MY MOBILE... Help, please... k

  Hello and welcome to the community!

  If you cannot have the necessary buttons, then you may need to reload your OS again as something could have hurt in the process. If you try the process again, and it does not offer you different levels of OS install, you have to force. The easiest way is, on a PC (you can not do on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• BlackBerry Smartphones battery problem

  Hello!

  I got a Blackberry Curve 9330 for 6 months now and the battery causes me problems.

  About a month ago, the aircraft started to reset each time is received the slightest shock. I looked at the battery, and one of the four metal terminals had some dry on acids. I cleaned and handed over the battery. Today, after sending an SMS, my BB has shown a symbol of a battery with a red top 'X'. I opened the phone and two of the four terminals of phone battery had changed colour, and they were clean. Now, my phone no longer works. It just shows a battery with a red 'X' icon.

  Please, help me! I don't want to go back to using my old phone once again!

  Thank you

  JF

  Hello and welcome to the community!

  What you describe resembles moisture intrusion... in which case:

  REMOVE THE BATTERY FROM YOUR BB NOW!

  Run, don't walk, to this FAQ:

  • http://www.BlackBerryFAQ.com/index.php/Got_Your_BlackBerry_Wet%3F

  Do what it says, including the maximum recommended wait time. Marketing your BB between her getting wet and do this process reduces the chances of success. In addition, the only predictable thing in the intrusion of moisture in a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some return immediately and be well. I have seen that others do not work. I've seen more a little run and then die later. And every thing in between.

  Good luck!

• BlackBerry Smartphones Email problems

  I am now using service BIS in Hong Kong with my Bold 9900 OS 7.0.

  I tried to configure my BB to send and receive emails through my BB. Gmail has no problem because the installation is simple. However, when you configure with my email account of society (which use BES) with Microsoft Exchange 2003, it is not successful because she need BES service.

  I tried to use webmail method to access my e-mail account on microsoft exchange, but it has not as well (403 error).

  Finally, noticed that my business email account support POP access, I have so used the option POP set up my account on BB. It automatically detects the port (995) with SSL protection settings. So finally, I can get my email from the exchange server (although there is maximum 15 minutes late due to the use of the 'pull' technology to shoot again message from the mailbox on the exchange server).

  But the following problems still exist:

  I can send email from my Gmail account on my company's e-mail account and I can send email from my email to my Gmail account company account. Another colleague in my company can send e-mail to me and my BB can 'pull' send to my phone. However, I can send e-mail using my company (using BB) e-mail account to my colleague, but they can only receive.

  How can I solve this problem? Help, please. Thank you!

  You probably haven't CMIME e-mail service book on your phone, which has the Type of Service: Blackberry Enterprise Solution because you have a BIS service. It can even allow you to send and receive emails and to other regular e-mail but not with emails secure such as BES.

  Try checking this link:

  http://www.BlackBerry.com/BTSC/KB02830

• BlackBerry Smartphones Internet problems.

  Hello guys.

  I have a BlackBerry Curve 8520 on Virgin Media, I came here first, thinking that it was better I try here before we get on the phone with them.

  My problem is simple. For the last two days, I have not been able to access any page what so ever on my Internet browser tries to load a page, but once the blue bar fills up, there is nothing, not even an error message. I have many left Internet allowance for the month, so I know this isn't that.

  Looks like I'm not the only one having problems, lately.

  Can anyone help?

  See you soon.

  Hi DanDarts

  Welcome to the community

  Open your browser > press the Menu key > Options > clear your browsing data (check all the) then click clear Now.After that do a reboot Simple as this device while is powered on remove the expectation of the battery for a min. and then re - insert again wait until the device take a long restart.

  After that, try again and let us know.

  Prince

  Click 'Like' If you want to thank someone.

  If problem resolves mark message (s) as a 'Solution', so that others can use.

• Media and the blackBerry Smartphones download problems

  Hello. I have a bold 9900 and whenever I download music, or take a photo, record a video etc, I see it being downloaded, but I can't go to them after, I can't see pictures, one I try to download music, I do not remember if these problems started when I charge my phone with a difficult book , (laptop) and all my photos had transferred, but I took my battery and tried to look but everything out there but nothing, HELP PLEASE

  These media and downloads being stored on the SD CARD or built in memory?

  If the store on the SD card try Analyzer

  Options of > device > Advance system setting > Blackberry Device Analyzer > hardware > SD TEST

• BlackBerry Smartphone MESSAGING PROBLEM

  I have a BlackBerry Curve 9380 and my emails have stopped pushing for cell phone. I made a number of calls at the O2 (provider), but the Council is largely "have you tried to turn it off and turn it on again?" - very IT Crowd, but no use. Any ideas please?

  First, do a simple reboot on the BlackBerry this way: with smart BlackBerry poweredphone, remove the battery for a minute and then reinsert the battery to restart. A reboot in this manner is prescribed for most defects and errors of operating system, and you will lose any data on the device doing so.

  Don't turn it off and turn it back on. Which does nothing.

  If still having problems:

  (1) registry HRT: (OS5) home screen > Options > Advanced Options > host Routing Table > Scroll to any input line and > press the Menu key > and then click on register now. If you have a device OS 6 or 7 OS, look at options > device > advanced > Table host routing, etc.

  (2) Service reference books: Article ID: KB02830 how to send service directories to a BlackBerry Internet Service account. http://www.BlackBerry.com/BTSC/KB02830

  (3) with the BlackBerry device under voltage, remove the battery for a minute, and then reinsert the battery to restart. A reboot in this manner is prescribed for most defects and errors of operating system, and you will lose any data on the device doing so.

• BlackBerry Smartphones apps problem + upgrade

  Hello

  Can someone help pls. I have problems with the app world on my curve 8520. Everytime I go in there, he always tells me that continue to be updated, but still I can download apps from my laptop and only synchronize the blackberry no bother. When I try to update via a browser on my phone (which takes FOREVER to load), he repeats that the page is too large to load. Then I plug the blackberry via USB and checked whether the necessary for any update phone and advised don't need no upgrade... pls help as I can't use/download the apps on my BB... .aahhhhh

  Thank you

  S

  Hello

  Yes, I know, this is the reason why I asked if you are able to use these applications, the link above works well if you have specific data plan from your service provider, it won't work in opera.

  If you want to use as Web browser, BlackBerry apps, BBM and email, need you a specific BlackBerry data Plan / BIS your provider (I do not know if your carrier 48 BIS supports, you need to ask). Once activate you your account, it will allow you to use all the BlackBerry apps on your Mobile network as well as Wifi.

  BlackBerry World is currently working on the wifi without BIS, then you should try to download it via wifi or try this Knowledge Base to install using a computer.

  KB31325 : How to install or update the BlackBerry App World, using a computer system application

   

  To install the application from BlackBerry World refer to this Knowledge Base:

   KB28715 : How to install applications from BlackBerry App World, with the help of a computer system