BlackBerry Smartphone MESSAGING PROBLEM

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• NEW battery blackBerry smartphones & messaging problem

  Everything was pretty wll with my Storm.  Until yesterday... I got NO problem with my battery life.  Now, my battery life is not long at all.  I don't "surfing" the web.  For most, phone and e-mail.

  I close all applications after each use.  I fully charge it overnight.  I took the battery out and put back.

  Now today, I do not receive my E-Mail address... That is what it is?  If I had these problems all along, I would have understood.  Yesterday I added some filters.  I doubled checked to make sure I didn't add anything which should not have been blocked.  I have synced yesterday.  Nothing extraordinary.  We did run Vista 64 and so far I had no problems with Desktop Manager and Vista...?

  Any suggestions?

  Now, do not fall on the laughter of this issue.  I know that some of us should put the storm down and away.  However, I am determined to prove my husband...

  So my stupid questions, is... where can I find my VZW BIS of the site?  If it's the Verizon site, loged, but I don't see anything about the reset the maintenance book.

• BlackBerry smartphones having problems in Blackberry Curve Notifications of 9320

  Hello

  I have a problem with notifications. I read all the mails in blackberry but still notification shows the unread mails are there. But I have checked there is completely no emails unread in all ID e-mail tha I have configured. Please suggest me what should I do now to fix this...

  Hi mc_selvendran

  Welcome to the Forums of the BlackBerry Support

  Sometimes a simple restart battery pull is able to solve this problem, but always on your home screen, open the main Message box > highlight a day say today > press the Menu key > click Mark read beforehand. Finally, perform a restart battery pull by removing the battery while your device is turned on, wait a minimum then reinsert back. After the reboot, see if the problem resolves.

  This Knowledge Base can be useful to question persists:

  KB21879 : How to search messages unread on the BlackBerry smartphone

• BlackBerry smartphone messaging issue curve 9320

  Hi all!

  the e-mail on my 9320 function does not work correctly. I have correctly configured my gmail on mydevice account and I get emails and receive notifications when they arrive, HOWEVER...

  When I opened the email all I see is heading for the topic and who it is from, there is no message body. Looking back through my old emails, the only ones I have read completely are those that I received BlackBerry when I first set up my email confirming the installation. If I select answer or forward, it opens the E-mail project but then the email app is closed completely and I'm suddenly brought to my home screen.

  What I've tried so far:

  -Turning device and turn it on again

  -removal and setting up my email account once again

  -wear the device to where I bought it. they offered to download blackberrydesktop on my PC Manager and backup then restore my phone. I did it without a change in behavior from my blackberry

  Any help or advice is much appreciated

  Hello and welcome to the community!

  With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

  1) register HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  2) Remove and return Service books

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  3) restart

  • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
  • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your configurations for the relevant accounts. Otherwise, you need to consider a full reload OS... to prepare, please visit link for Backup in my auto signature on this post.

  Good luck!

• View blackBerry Smartphone email problems

  I have 3 email addresses Setup on my Bold 9900.  Last week, I must have changed something because everytime I open the messages folder, I see that my text messages.  Similarly, when I try to open all the mail files three electronic... SMS folder opens.  I know I get emails but I can not access e-mail records.  They appear but when I open them the text message folder opens.  Help please!

  Hello and welcome to the community!

  I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your BIS configuration for these accounts.

• BlackBerry Smartphones 2 problems with my flashlight. (Photos)

  OK, so I've tried everything to try and solve my problems but have not been able to do. I hope that someone here might be able to help!

  First of all, I have accidentally hidden a picture by checking the "hide" field Now how do get it back you? I had a couple of my friends with the same phone try and figure that out it and they were not able. Anyone know?

  Second, when I choose a picture to my desktop wallpaper, it shows in a larger version in the upper left corner of the image. I me remember when I was picked as my background wallpaper, the image I have zoomed in on it before asking, but used the 'back' button to remove the zoom feature. It looks ok on the screen but define it the paper painted like the zoomed image in. Now, it doesn't matter what image I chose, I get in the top left corner, zoom appears on my paper painted - although it seemed normal before asking.

  I am frustrated trying to understand these two themes out, so any help or suggestions would be appreciated!

  Hi and welcome to the forums!

  Go to the preferences of the home screen and click Reset bottom. Then select another image, the problem returns?

  To find your photos hidden:

  Follow these steps to display an image on the BlackBerry smartphone:

  If the image is in memory of the device (or Media Card)

  1. Click on memory device.
  2. Click on House.
  3. Click on user.
  4. Click on photos.
  5. Press the Menu button, then click on Show Hidden.
  6. Display the hidden images faded.
  7. Highlight the hidden picture.
  8. Press the Menu key, and then click Properties.

  KB18466 How to hide or show pictures on the BlackBerry smartphone

  Thank you

  Bifocals

• Worldwide blackBerry Smartphone app problems

  I updated on my 9810 with apps, however, there is a red star on my app icon and it does not download new applications. It is said "to continue using BlackBerry App World, you need to upgrade your current version. "For more information, please visit www.blackberry.com/appworld/support '. I did, I checked my updates, and they are all up to date.

  What can I do else? I want new applications

  Thank you

  Hello and welcome to the community!

  Please try this sequence:

  (1) to remove from your BB AppWorld

  • KB10040 How to view or delete applications on a BlackBerry smartphone
  • He asks to restart the BB,

  (2) a Batt Pull reboot (power on, remove the battery, wait, insert the battery, wait), even if redundant to the one you did in step 1.

  3) install a new copy of AppWorld (on your BB)

  • http://BlackBerry.com/appworld/download
  • Yet once, if he asks to restart, do.

  (4) restart another Batt-sweater

  (5) see if it works now.

  See you soon!

• BlackBerry Smartphones software problems?

  My bb 8520 curve gives me endless disputes it keeps freezing/hanging, and this stupid thing small clock appears in the middle of my screen so often that I can hardly do something, I have only 1 app on my phone because I thought he might be slowing. I have to make a traction battery @ least 3 or 4 times a day, I did a cleanup of security that it made it worse, can some help please

  Hi mako1981,

  I suggest you make a backup of your BlackBerry® smartphone and then reload the software as described in the article below:

  KB11320 - how to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...

  or

  KB19915 - how to perform a clean reload of software applications smartphone BlackBerry using BlackBer...

  Thank you

• BlackBerry smartphones message "your device has encountered a problem with the application server.

  Have not received e-mails more than today. Went to e-mail settings to check what is on the rise and has received the above message. Sent an email from my BB to me and he did not, although my BB said he sent. I tried to restart and battery caps-alt-delete. The same problem. Internet browser works very well. I have not installed or removed all apps or anything like that. Any ideas what's happening?

  BlackBerry Tour 9630 on U.S. Cellular

  V OS 5.0.0.48 4 (Platform 4.2.0.214)

  There is a delay spotty e-mail anywhere in America to the North this afternoon and tonight, covering several carriers (Verzion, Sprint, ATT, etc.). RIM said fixes are underway, but it could last more than a few hours.

  http://Twitter.com/BlackBerryHelp

• Problem receiving blackBerry Smartphones Message delivery

  Hello:

  An acknowledgement of receipt is sent by my BB direct address when an e-mail entering made the request.  This is despite the fact that I am fixed in order to avoid that, through

  Messages folder > Options > delivery to confirm = NO Email settings and confirm = NO playback

  This is a version of Storm 9530 (vzw).148 with BIS, and incoming mail is sent by my ISP to address * @vzw.blackberry.net.  The unwanted receipt is sent with my ***@vzw.blackberry.net as the sender, so it is not produced in my access provider or my office e-mail program.  What has happened since I have the BB in Nov 2008, several battery grips since.

  There are other parameters to check?  What else to do?

  Thank you very much.

  Hello!

  For reference, see this KB:

  • KB12661 Receive e-mail messages in BlackBerry Internet Service delivery behavior

  Basically, the two parameters that you cited have to do with when you initiate an email of your BB... they have nothing to do with the e-mail entering your BB.

  The only parameter that you have relating to incoming e-mail is the 'send Read Receipts' this setting... control or not a requested read receipt is sent when you open e-mails on your BB. But, you have no choice about the delivery receipts like those between the servers... the customer (BB) has nothing to say in the matter... and the BIS servers attached delivery receipts when they are requested.

  Hope that helps!

• BlackBerry Pearl 8120 Smartphone messaging problem

  I can't set up my Blackberry to receive my hotmail email. The only option I have provided with is the server of the company? Can someone please?

  Hello and welcome to the Forums of Support BlackBerry.com.

  You need to get the data Plan for BlackBerry from your active operator on your carrier account, and THEN you will have an icon on your BB for "personal messaging configuration.

• BlackBerry Smartphones software problem

  Hi all, I need help... today I back up my phone and new software has been installed, but when I'm offline now a message is on my cry: devide the Pocket contains software that is exclusive and confidential to the research in motion (RIM) ltp... NOW, I CAN'TUSE MY MOBILE... Help, please... k

  kate1 wrote:

  Hi all, I need help... today I back up my phone and new software has been installed, but when I'm offline now a message is on my cry: devide the Pocket contains software that is exclusive and confidential to the research in motion (RIM) ltp... NOW, I CAN'TUSE MY MOBILE... Help, please... k

  Hello and welcome to the community!

  If you cannot have the necessary buttons, then you may need to reload your OS again as something could have hurt in the process. If you try the process again, and it does not offer you different levels of OS install, you have to force. The easiest way is, on a PC (you can not do on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• BlackBerry Smartphones Email problems

  I am now using service BIS in Hong Kong with my Bold 9900 OS 7.0.

  I tried to configure my BB to send and receive emails through my BB. Gmail has no problem because the installation is simple. However, when you configure with my email account of society (which use BES) with Microsoft Exchange 2003, it is not successful because she need BES service.

  I tried to use webmail method to access my e-mail account on microsoft exchange, but it has not as well (403 error).

  Finally, noticed that my business email account support POP access, I have so used the option POP set up my account on BB. It automatically detects the port (995) with SSL protection settings. So finally, I can get my email from the exchange server (although there is maximum 15 minutes late due to the use of the 'pull' technology to shoot again message from the mailbox on the exchange server).

  But the following problems still exist:

  I can send email from my Gmail account on my company's e-mail account and I can send email from my email to my Gmail account company account. Another colleague in my company can send e-mail to me and my BB can 'pull' send to my phone. However, I can send e-mail using my company (using BB) e-mail account to my colleague, but they can only receive.

  How can I solve this problem? Help, please. Thank you!

  You probably haven't CMIME e-mail service book on your phone, which has the Type of Service: Blackberry Enterprise Solution because you have a BIS service. It can even allow you to send and receive emails and to other regular e-mail but not with emails secure such as BES.

  Try checking this link:

  http://www.BlackBerry.com/BTSC/KB02830

• BlackBerry Smartphones Internet problems.

  Hello guys.

  I have a BlackBerry Curve 8520 on Virgin Media, I came here first, thinking that it was better I try here before we get on the phone with them.

  My problem is simple. For the last two days, I have not been able to access any page what so ever on my Internet browser tries to load a page, but once the blue bar fills up, there is nothing, not even an error message. I have many left Internet allowance for the month, so I know this isn't that.

  Looks like I'm not the only one having problems, lately.

  Can anyone help?

  See you soon.

  Hi DanDarts

  Welcome to the community

  Open your browser > press the Menu key > Options > clear your browsing data (check all the) then click clear Now.After that do a reboot Simple as this device while is powered on remove the expectation of the battery for a min. and then re - insert again wait until the device take a long restart.

  After that, try again and let us know.

  Prince

  Click 'Like' If you want to thank someone.

  If problem resolves mark message (s) as a 'Solution', so that others can use.

• BlackBerry Smartphones big problem in my blackberry Desktop Manager 7

  Hello Mr President.

  I have problem with my blackberry Desktop Manager 7

  After I installed, I found languge as box does not understand a thing

  I have uninstall and install so many times and its same ebglish or Spanish is even too

  my system: windows 7 64-bit

  I wish to receive reply soon because I have problem in my phone, whatever i do update my phone

  Hello vmarjorie56

  Thank you for your question regarding the problem you are having with your BlackBerry Desktop Software installed.

  What is the full error message and when precisely it occurs?

  Thank you.