BlackBerry Smartphones cannot SEND the SMS messages on 8130

Here is my story:

1. I've upgraded to a Blackberry Pearl 8130 pink in the beginning of the year.   My carrier is Verizon.

2. recently (a month ago) a friend sent a text message to me of his new phone.  I tried to text back, but received a big big red X indicating that my message isn't getting through.  Specifically, when I opened my message, the error says, "State of the Mobile equipment has failed."

3. I went to Verizon.  They did something where I think that they took me off the network and then get back on.  There is nothing.  She wanted to make a hard game on the phone, but I had not backed up my data again.

4. I went home and my data backed up and returned to Verizone about a week later.  I spend more than an hour in the store.  The gentleman who helped me was on the phone with someone (no doubt technical support) nothing works.  He was ready to order me a phone replacement, but after further discussions with technical support, they thought there was a problem with the network, not my phone.  I went home with a case number.

5. the next day same Verizon called.  They said it wasn't a network problem and it was my phone.  They would send me a replacement.

6. I received my replacement phone a few days later.  I was anxious to get it set up, but the results were the same.  I have not yet returned to Verizon.  I thought I'd try everything here first see if anyone had any ideas.

The bottom line:

I CAN send/receive emails.

CAN I send an MMS message.

I CAN receive text Messages.

I can't send SMS messages.

Thanks for any advice you may have.

-Sandra

Tami,

Thanks for the reply.  I happy to point out, however, that the problem has been resolved by Verizon!  It has never been my phone, that's why the replacement was a mute point.  Anyway, here is their answer (in case someone else has this problem):

Sandra, we reviewed your account and coding in any of our servers.  We believe that we have found the problem and fixed it.  We ask that you update your PRL (preferred roaming list) by calling the * 228, option 2.  Once completed please test your ability to send text messages.

I'm just glad that the problem has been resolved because my frustration was very high.

Happy texting!

-Sandra

Tags: BlackBerry Smartphones

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