BlackBerry smartphones loop reset of password by email

I received an email on my phone indicating that my Blackberry ID account has been locked due to too many failed attempts.  These were not the attempts that I made.  He gave me the link to reset my password.   When I get my blackberry e-mail address and captcha I received the following notice:

To receive your password reset e-mail to a different e-mail address, you need to temporarily transfer your e-mail before clicking on the submit button.

After that link (and), it tells me to go in emails to install it on my phone and enable the transfer of my mail.  I have this and click on save and I get the message that my secret question cannot be empty.  I do not know the answer to the question.  When I enter that and you save it asks me to enter my password.  I can't do as the password needs to be reset.  How to get through this last stage.  I know what was my password, but it does not work.

Any help would be greatly appreciated.

Hello mtchickadee2000,

Welcome to the BlackBerry support community.

You can reset your BlackBerry® ID password as shown here:

How to change or reset a BlackBerry ID password - http://www.blackberry.com/btsc/KB26361

Once it has been reset, with the new connection attempt.

We hope this helps.

Thank you.

Tags: BlackBerry Smartphones

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