User receives do not reset of password by email

I have a number of users on creative cloud. One of my users forgot their password and tried to reset it by using the link "Forgotten password" creative cloud sign in page.

The user has not received the password reset e-mail Adobe. We run a Spam filter and email didn't happen here either, and there is no trace of emails received in our Exchange environment Adobe. It seems that the reset password link generates not actually an email for my user change their password forgotten.

We have tried several times with the password reset link and have had no success. Does anyone have a suggestion as to where my user might be able to reset their password of creative cloud that they forgot?

Well in this case, I would advise that you contact support by calling/chat where the agent can help you reset the password for the user.

Contact the customer service

* Be sure to stay connected with your Adobe ID before accessing the link above *.

Tags: Adobe

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