BlackBerry Smartphones lost "e-mail settings."

I have a curve 8300 to connect to my mobile account through my former employers BES which worked perfectly.  I have now left the company so he opted for BES bis using the same mobile services provider. Emails are synchronize not correctly between the laptop and the laptop and I am told by mobile service provider that this is probably due to the 'email settings' do not set up correctly on my handheld.  The problem is that most of the fields that should be listed under settings options/email on my handheld is reported missing.  Software of the device has been wiped and reinstalled but the problem remains.  Any ideas on why I'm missing some fields and how can I get them?

Thank you for a very frustrated bberry user.

cambridgeed wrote:

No effect on no emails from my bberry - again, they do not appear in my outlook sent the file.

They do not go... unless you set an autoBCC on all the emails sent from your BlackBerry (you can do on your site of BIS connection where you configure the e-mail account). Then, in outlook, set a filter that all incoming emails with your e-mail address as sender go into your folder of mail electronics outlook sent.

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