BlackBerry Smartphones Messge to error on update firmware

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• BlackBerry Smartphones help please error 552 more being not recognized by computer on 8520

  Hello

  I was wondering if someone could help I have tried everything to fix the error 552 on my curve 8520 but nothing works, and now the phone will not connect to my laptop, I tried apploader now it says device current is updated, office says unable to connect to the device (from the outset) software and the phone does nothing except sitting on a white screen with "software reloading 552" written on it.

  Could someone please help?

  Hi Davidemmy2

  Welcome to the Forums of the BlackBerry Support

  As your device does not detect that you can try the Application loader to force detection of your device to load the operating system, please see the Knowledge Base Article:

  KB10144 : How to force detect the BlackBerry smartphone using the Application Loader

   

  But remember, in this process, you will lose all data in your device, I hope you have your backup.

  Further information: KB18751 : error "Reload Software: 552" appears on the smart phone BlackBerry.

• BlackBerry Smartphones untrapped Exception error messages

  Hi nGuys,

  I was sent an email with a large attachment with it and now I can't access my emails or send texts?

  Whenever I try, I am presented with this error message: -.

  "Eception exception: java.long.array Indexoutofboundsexception' and an 'OK' button."

  When I click this, (in the vain hope that everything will be OK from here in, it disconnects from the app and I'm at square one!)

  That's why making the phone useless.

  When I contacted Blackberry support, it says that he does not know of "Eception exception: java.long.array Indexoutofboundsexception'?"

  Little help would be greatly appreciated: -.

  Hello and welcome to the community!

  There is virtually no diagnosis of those - they are the equivalent of random errors in Windows for which trace the root cause is futile. Basically, here's the last out in the programming code - some event occurred for which there is no event handler in the code. The patch is an update of the code that handles the event... but, again, what is the event is almost impossible. So, there are a few things to try:

  Sometimes, the code simply is damaged and needs to be updated - just like a reboot:

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  There may be a code updated to the value of the carrier - check out them through this Portal:

  • http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  The toughest possible causes are a bad application behave. To find it, there are two options. Is to see if you can read the log file:

  Go to the home screen. Hold down the "alt" key and type "lglg". (You won't see anything as you type). This will bring up the log file. Scroll down (probably a lot of pages) until you see a line that says "eception execption. Click on this line. The application name will be in the info. Alternative methods to implement the newspapers are in this KB:

  • KB05349 How to activate, view, and extract the the event logs on a BlackBerry smartphone

  The other method is to remove the apps one at a time, wait a while between the two (I usually recommend a week), until the problem stops... revealing the offending application. Yet another method is to recharge the BB OS itself, leaving little time between the addition of other applications on the BB in order to be able to determine exactly what is the cause.

  trevorburdett wrote:

  When I contacted Blackberry support, it says that he does not know of "Eception exception: java.long.array Indexoutofboundsexception'?"

  That's an interesting statement... exactly how did you get that? As in, who did you call? RIM offers zero support to front line for BBs... only via the escalation of a carrier can you receive free support from RIM. You go through your carrier?

  Good luck and let us know!

• BlackBerry smartphones, why not get OS updates on my priv

  Please Help Me.why not updated operating system on my my carrier AT & T im in Indonesia priv... Please help me. contact me
  E-mail:

  Hi @erik1991

  To bookmark this KB

  Updated software, not received the AT & T unlocked brand PRIVATE when you use a non - AT & T SIM card

  http://blck.by/1UjMpiZ

  You can eventually reload manually as a workaround using the steps described here.

  How do I reload the BlackBerry smartphone powered by Android OS

  http://blck.by/29jC0nz

• BlackBerry smartphones built by error media

  Hai, I am from Indonesia (I don't know if this help), I use 9810, a week ago I received a message 'built by mistake of the media' and asked if I want to fix, so I clicked on the button repair, and it worked, the integrated media has been recovered. But still, my bb has been frozen (the screen is frozen) so I removed the battery, and then I get the new message built by mistake of the media, so I clicked on the button repair, but this time I got a message that my integrated media required to put in shape. So I did the action of formatting, I lost my photos, my ringtones, etc, but even once, it went well. Until today, my 9810 got a little still frozen so I removed the battery and got the built in media error message again? Now I'm confused, I thought that the action of formatting solved my previous problem, but he'll be back once again? Can someone tell me what is happening? What should I do if the problem persists? I don't want to lose my photos, music etc all the time, can anyone help? Thank you before.

  Hello Andrew,

  Sorry to hear about your problems.

  In this case, we can try to reload the software on the BlackBerry® smartphone to make sure she is running the most recent version and there is no problems with the operating system.

  Here's how to make a backup of your BlackBerry smartphone http://bbry.lv/oPVWXc

  Once you have saved your BlackBerry smart phone, please follow the link below to complete a clean reload of the BlackBerry smartphone software.

  Link: http://www.blackberry.com/btsc/KB03621

  Once completed test and go ahead with a selective restore, here is how to restore http://bbry.lv/qgQxLo

  I hope this helps. Nice day.

• BlackBerry Smartphone OS 7.1 not updated on Curve 9360

  Hello!

  I'm of the Canada and whenever I try to update my os 7.1, it won't let me. It says that I have to, but when I try, my phone disconnects after having started to back up. I tried just manually back up, and once again he said it disconnects. It always disconnects while it says backup social RSS. I have a mac and use the software of blackberry desktop, I uninstalled and reinstalled (updated) more than once. What's not?

  Carrier: Bell Mobility

  Version: 7.0 Bundle 1555

  Hello and welcome to the community!

  Here's a knockout who deals with this error:

  • KB29571 Cannot save the social database feeds using BlackBerry Desktop Software for Mac

  I hope that it contains something useful!

  Good luck and let us know!

• BlackBerry Smartphone app 523 error code

  Hi everyone help me please Ive got the app code error coming up on my phone when I start, but all advise them at the moment can said to connect to Desktop Manager but I can't the phone turns because of the error code! Counsel gratefully received thanks to all

  (1) make sure that you have Blackberry Desktop Manager installed.
  http://NA.BlackBerry.com/eng/services/desktop/
  (2) on your PC, go to start > run and copy and paste the following line exactly (i.e. with quotation marks):

  'c:\program files\common research in motion\apploader\loader.exe' /nojvm

  (3) the Application Loader Wizard will appear - click on "next".
  (4) in the ' connection: ' drop-down menu, you should see "USB - PIN: UNKNOWN". Click on the button "next".
  (5) you should see a list of applications ready to be installed for your Blackberry. Press Next and finish, and that you are well on your way to get your Blackberry to life. Congratulations! Just unplug and let the process finish completely.

  NOTE: If you do not display the list of applications mentioned in step 5 and instead to see the message "the Blackberry Desktop Software has no Blackberry Device Software for the device you have connected to the computer. Contact your wireless service provider or system administrator', then you must download the Blackberry operating system for your support and your device.
  http://www.BlackBerryFAQ.com/index.php/BlackBerry_Operating_System_Downloads
  Just select the appropriate type of carrier and network, select your Blackberry model from the list and download the latest version. Install this download and follow the steps above again and you should be on the right track.

  Additional information:
  http://www.BlackBerry.com/BTSC/KB24395 "Error 523", "App Error 523", or "JVM 523" is displayed on the BlackBerry smartphone

  Item number:http://www.blackberry.com/btsc/KB1014
  KB10144 how it force detect the BlackBerry smartphone by using wrong Application

• BlackBerry Smartphones BB Messenger disappeared after update

  I downloaded the new update to Blackberry Device Software v5.0 yesterday, and I discovered that my Blackberry Messenger has disappeared.  Here's what I tried to get it back (and none of them worked):

  1A tried to 'restore' my BBM several times

  2 reset (pull out the battery) on my phone several times

  3. delete the "restore BBM" button/option (which, for whatever reason, deleted my application AppWorld) and re-installed BBM

  My phone details are below.  If you have any suggestions on how I can fix this, please help!  I love BBM and I would like to start using it again.

  Thank you very much in advance!

  Carrier: Verizon Wireless

  BlackBerry AppWorld v.1.1.0.2.0

  Phone for personal use

  BlackBerry 9530

  Smartphone (3G, CDMA)

  v.5.0.0.328 (Platform 4.2.0.128)

  Band 3G 1

  V.3.8.5.85 cryptographic kernel

  Brand version: 1.0.105.343n

  The micro Edition configuration: CLDC-1. 1

  Micro Edition profile: MIDP - 2.1

  Micro Edition JTWI Version: 1.0

  Micro Edition Media Version: 1.1

  Micro Edition PIM Version: 1.0

  Micro Edition file Version: 1.0

  Micro Edition Bluetooh Version: 1.1

  Micro Edition location VErsion: 1.0.1

  Here's an article in the knowledge base on the issue:

  KB10151 BlackBerry Messenger icon does not appear on the BlackBerry smartphone

  I found the fix that works is to remove the app BBMessenger Options > Advanced > Applications.

  Then restart: with the BlackBerry device powered on, remove the battery a few seconds and then reinsert the battery to restart.

  Once back to the top, then use your BlackBerry browser to go to http://www.blackberry.com/blackberrymessenger and download and install the application again.

  Once completed and restart the device once again, look in the instant messaging or downloads folder.

• BlackBerry Smartphones - untrapped exception error message: webkit shared instance unavailable: null

  I was browsing a website via google when the page is empty and the above message came. I can access is no longer browsing the internet on my blackberry just got the message.

  I don't know if I'm on track to restart MDS connection service, after looking at the help sections? Only problem is that I have not the slightest idea how to do this.

  Interestingly, I can still access my facebook and ebay apps just won't use google or internet browser.

  Any help much appreciated.

  Hi mollypiper

  Welcome to the Forums of the BlackBerry Support

  Have you recently installed a new application on your device? If you then uninstall or undo the changes that you did before this error appeared on your device. Also, try these steps and see if that helps:

  1 - Save your pocket computer.

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • You expect a registration messages in your Inbox messages.

  2 remove and return your Service book

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Expect an enrollment message arrives in your Inbox for each e-mail address you have.

  3. and then do a restart of battery like that pull while the device is powered on remove your battery wait for a min. then reinsert back

  Or you can call your service provider for further assistance. Try it and tell us.

• BlackBerry Smartphones emails and Error Messages

  Hello world

  I love my 8900 but recently is has started to make me mad for two reasons and I wonder if you can help.

  • I continue to receive emails, and it is said in the subject: RIM_bca28a80-e9c0 - 11 d 1-87fe-00600811c6a2. These emails are sent by: [email protected]

  How can I stop coming through.

  • At least once a week, my screen goes white with data error message and I have to restart the phone. Any ideas why this is?

  Thank you all for your help.

  LEA

  Article ID: KB21849 Network@etp messages have been received in the mail and on the BlackBerry smartphone application

• BlackBerry Smartphones not able to download updated version of the OS for Pearl 3 G updated

  I received a notice from Blackberry to an update available to the OS (5.0.0.882) but I'm unable to download wireless, via Blackberry Desktop or via the Blackberry site. My current version is 5.0.0.629. My service provider, Rogers Wireless, has no version 5.0.0.882 available on their web page. I get an error message indicating that an error occurred when downloading software for your device. Please check your internet connection or try again later, if the problem persists. I tried to update using my desktop and my laptop and can find no explanation either on the Blackberry site, nor the site Web of Rogers Wireless.

  Hello Shad14 and welcome to the community of BlackBerry Support Forums.

  I checked on the Rogers www.blackberry.com download site and I see the 5.0.0.882 bundle is now listed. You can click here to access the site.

  Try to download the software directly to your computer and use the BlackBerry Desktop Manager to perform the update.

  Let me know how make you out.

  Thank you!

• BlackBerry Smartphones SLOW Bold 9780 since update

  Since an update was performed on my Bold 9780, it was as slow as molasses and sometimes it does not connect to the internet.

  Before the update, he promptly, always connected without problem and even received my emails until they arrive on my computer.

  I'm with Telus and I have a 1 GB data plan. When I asked them, they said that others have had similar problems and that Blackberry was working on a new update to fix the problem. Anyone heard anything or anyone know how to fix this?

  Thank you

  The slow and the delay could be due to three elements.

  • On your device, Memory Cleaner works in the Security Options? If so, turn it off. It does nothing for you.
  • Close all applications running correctly? See below for more details.
  • What is free your file options > device > status?

  To avoid a freezing response development or late / slow on any BlackBerry, most important practice that you can adopt is to ensure applications CLOSE when you are finished using them.

  If you simply press the Red "end call" key to return to the home screen application is actually open and running in the background. If you do this several times, you will have many apps open and therefore your memory will get used. Lack of memory is the main reason for your BlackBerry slows to a crawl or crashes. If you make a habit of actually use the menu button to close the applications that will at least slow this process memory-clogging. You may still do a battery pull or using the "Quickpull" app from time to time when things get slow.

  To check what applications run on your device in the background, press the Menu key, and then click switching Applications. You will see icons for each application it.

  So now, check your applications running in the background. There are four or five applications that will always run fluently (Messages, Call Logs/phone, BlackBerry Messenger, home screen and the browser; there are other third-party applications such as BeeJive and alerts of BlackBerry that will work also in the bottom that you can not close if you want they work). Ensure that the browser is NOT on an active Web page (open the browser and select the Menu > close). Close all other applications that do not need to be running (the camera or a game you were playing or Google Maps).

• BlackBerry Smartphones A fatal error occurred while updating your device software. Please try again.

  When the installation process is complete... reboot comes nxt and my BB device works now, after a few minutes, it was that appear "a fatal error has occurred while updating your device software. Please try again" and I unplugged my camera... my question is... is this error affect the stability or my DEVICE work?

  I need your answer

  Hi pasakaw

  Have you intrepted the update process anyway... maybe something went wrong shot, while this software update. Currently, what is the status of your BlackBerry is working correctly?

  If you feel any problem, then you should try a refill of OS using desktop software that will fix it any software glitches.

• BlackBerry Smartphones A fatal error occurred while updating your device software

  I have a problem I hope you guys can help me.

  Blackberry model: 8820
  Device software version: 4.5.0.55
  Desktop software version: 4.7.0.37

  Carrier: Singapore Telecom Mobile Pte Ltd (https://www.blackberry.com/Downloads/browseSoftware.do)

  Whenever I start my desktop software, he would invite me there are newer versions for some applications in my blackberry as my browser, brickbreaker etc. So I followed through their instructions to install these updates. When he reached step 3/11, an error occurs while he says he tried to turn on my radio

  Here is the screenshot of the error:

  [URL =http://img199.imageshack.us/i/errortac.jpg/] [IMG] http://img199.imageshack.us/img199/761/errortac.th.jpg [LINE] [URL]

  But I observe that @ task 1/11, it turned off my radio. @ Task 3/11, he tried to turn it back on. This is then the error has occurred.

  When I disconnected my device after the error, I saw that my mobile connection was turned off my blackberry had to re - login again. I have to admit that my area has pretty bad reception, but that can't be the problem right?

  In addition to this, perhaps I also enjoy bursting another 2 questions:

  (1) why can't I set up my email? I followed the instructions here:

  http://NA.BlackBerry.com/eng/support/blackberry101/Setup.jsp#tab_tab_email

  but my Setup Wizard do not have the option to select "I want to create or add an email address.

  I give myself the opportunity to the company mail

  (2) I tried access the blackberry site you using my blackberry, but it says my device is not supported. Any way to solve this problem?

  Does that help?

  http://www.BlackBerry.com/BTSC/KB02696
  Cannot complete the load operation. Unrecoverable error occurred during the update of Pocket

• BlackBerry Smartphones New - fatal error during the first update by using the Office Manager phone

  During my first update using the Desktop Manager, there were 13 steps, and I had to unplug to half way through.

  Now when I try to repeat the process, the update gets steps 1-6 and just after reconnecting to JVM (step 6) I get a "fatal error update device software, please try again" I tried several times and it always stops in the same place.  The phone then has the radio turned off, and I have to restore the connections.

  I'm not an irritable person, so any help would be appreciated.

  Thank you!!!

  Never disconnect during an update. Never.

  This is therefore a new phone, follow the instructions below.

  First, remove the battery from the BlackBerry when lit, to subject a minuite, replace and see if it restarts. If this is not the case, continue below.

  First find your operator and the system operating file that you want to use.
  http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  Make a backup of your device first, using Desktop Manager > backup. Close the office at the end Manager.

  1. download the OS files to the PC then install on the PC by running (double click) the downloaded file.
  2. go in c:\program files Research in motion\apploader and delete the file named "vendor.xml."
  3. plug in the BB and double-click on "Loader.exe." It is located in the same place as the above vendor.xml file.