BlackBerry Smartphones BB Messenger disappeared after update

I downloaded the new update to Blackberry Device Software v5.0 yesterday, and I discovered that my Blackberry Messenger has disappeared.  Here's what I tried to get it back (and none of them worked):

1A tried to 'restore' my BBM several times

2 reset (pull out the battery) on my phone several times

3. delete the "restore BBM" button/option (which, for whatever reason, deleted my application AppWorld) and re-installed BBM

My phone details are below.  If you have any suggestions on how I can fix this, please help!  I love BBM and I would like to start using it again.

Thank you very much in advance!

Carrier: Verizon Wireless

BlackBerry AppWorld v.1.1.0.2.0

Phone for personal use

BlackBerry 9530

Smartphone (3G, CDMA)

v.5.0.0.328 (Platform 4.2.0.128)

Band 3G 1

V.3.8.5.85 cryptographic kernel

Brand version: 1.0.105.343n

The micro Edition configuration: CLDC-1. 1

Micro Edition profile: MIDP - 2.1

Micro Edition JTWI Version: 1.0

Micro Edition Media Version: 1.1

Micro Edition PIM Version: 1.0

Micro Edition file Version: 1.0

Micro Edition Bluetooh Version: 1.1

Micro Edition location VErsion: 1.0.1

Here's an article in the knowledge base on the issue:

KB10151 BlackBerry Messenger icon does not appear on the BlackBerry smartphone

I found the fix that works is to remove the app BBMessenger Options > Advanced > Applications.

Then restart: with the BlackBerry device powered on, remove the battery a few seconds and then reinsert the battery to restart.

Once back to the top, then use your BlackBerry browser to go to http://www.blackberry.com/blackberrymessenger and download and install the application again.

Once completed and restart the device once again, look in the instant messaging or downloads folder.

Tags: BlackBerry Smartphones

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