BlackBerry Smartphones Mute key error

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• BlackBerry Smartphones untrapped Exception error messages

  Hi nGuys,

  I was sent an email with a large attachment with it and now I can't access my emails or send texts?

  Whenever I try, I am presented with this error message: -.

  "Eception exception: java.long.array Indexoutofboundsexception' and an 'OK' button."

  When I click this, (in the vain hope that everything will be OK from here in, it disconnects from the app and I'm at square one!)

  That's why making the phone useless.

  When I contacted Blackberry support, it says that he does not know of "Eception exception: java.long.array Indexoutofboundsexception'?"

  Little help would be greatly appreciated: -.

  Hello and welcome to the community!

  There is virtually no diagnosis of those - they are the equivalent of random errors in Windows for which trace the root cause is futile. Basically, here's the last out in the programming code - some event occurred for which there is no event handler in the code. The patch is an update of the code that handles the event... but, again, what is the event is almost impossible. So, there are a few things to try:

  Sometimes, the code simply is damaged and needs to be updated - just like a reboot:

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  There may be a code updated to the value of the carrier - check out them through this Portal:

  • http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  The toughest possible causes are a bad application behave. To find it, there are two options. Is to see if you can read the log file:

  Go to the home screen. Hold down the "alt" key and type "lglg". (You won't see anything as you type). This will bring up the log file. Scroll down (probably a lot of pages) until you see a line that says "eception execption. Click on this line. The application name will be in the info. Alternative methods to implement the newspapers are in this KB:

  • KB05349 How to activate, view, and extract the the event logs on a BlackBerry smartphone

  The other method is to remove the apps one at a time, wait a while between the two (I usually recommend a week), until the problem stops... revealing the offending application. Yet another method is to recharge the BB OS itself, leaving little time between the addition of other applications on the BB in order to be able to determine exactly what is the cause.

  trevorburdett wrote:

  When I contacted Blackberry support, it says that he does not know of "Eception exception: java.long.array Indexoutofboundsexception'?"

  That's an interesting statement... exactly how did you get that? As in, who did you call? RIM offers zero support to front line for BBs... only via the escalation of a carrier can you receive free support from RIM. You go through your carrier?

  Good luck and let us know!

• BlackBerry smartphones built by error media

  Hai, I am from Indonesia (I don't know if this help), I use 9810, a week ago I received a message 'built by mistake of the media' and asked if I want to fix, so I clicked on the button repair, and it worked, the integrated media has been recovered. But still, my bb has been frozen (the screen is frozen) so I removed the battery, and then I get the new message built by mistake of the media, so I clicked on the button repair, but this time I got a message that my integrated media required to put in shape. So I did the action of formatting, I lost my photos, my ringtones, etc, but even once, it went well. Until today, my 9810 got a little still frozen so I removed the battery and got the built in media error message again? Now I'm confused, I thought that the action of formatting solved my previous problem, but he'll be back once again? Can someone tell me what is happening? What should I do if the problem persists? I don't want to lose my photos, music etc all the time, can anyone help? Thank you before.

  Hello Andrew,

  Sorry to hear about your problems.

  In this case, we can try to reload the software on the BlackBerry® smartphone to make sure she is running the most recent version and there is no problems with the operating system.

  Here's how to make a backup of your BlackBerry smartphone http://bbry.lv/oPVWXc

  Once you have saved your BlackBerry smart phone, please follow the link below to complete a clean reload of the BlackBerry smartphone software.

  Link: http://www.blackberry.com/btsc/KB03621

  Once completed test and go ahead with a selective restore, here is how to restore http://bbry.lv/qgQxLo

  I hope this helps. Nice day.

• BlackBerry Smartphone app 523 error code

  Hi everyone help me please Ive got the app code error coming up on my phone when I start, but all advise them at the moment can said to connect to Desktop Manager but I can't the phone turns because of the error code! Counsel gratefully received thanks to all

  (1) make sure that you have Blackberry Desktop Manager installed.
  http://NA.BlackBerry.com/eng/services/desktop/
  (2) on your PC, go to start > run and copy and paste the following line exactly (i.e. with quotation marks):

  'c:\program files\common research in motion\apploader\loader.exe' /nojvm

  (3) the Application Loader Wizard will appear - click on "next".
  (4) in the ' connection: ' drop-down menu, you should see "USB - PIN: UNKNOWN". Click on the button "next".
  (5) you should see a list of applications ready to be installed for your Blackberry. Press Next and finish, and that you are well on your way to get your Blackberry to life. Congratulations! Just unplug and let the process finish completely.

  NOTE: If you do not display the list of applications mentioned in step 5 and instead to see the message "the Blackberry Desktop Software has no Blackberry Device Software for the device you have connected to the computer. Contact your wireless service provider or system administrator', then you must download the Blackberry operating system for your support and your device.
  http://www.BlackBerryFAQ.com/index.php/BlackBerry_Operating_System_Downloads
  Just select the appropriate type of carrier and network, select your Blackberry model from the list and download the latest version. Install this download and follow the steps above again and you should be on the right track.

  Additional information:
  http://www.BlackBerry.com/BTSC/KB24395 "Error 523", "App Error 523", or "JVM 523" is displayed on the BlackBerry smartphone

  Item number:http://www.blackberry.com/btsc/KB1014
  KB10144 how it force detect the BlackBerry smartphone by using wrong Application

• BlackBerry Smartphones - untrapped exception error message: webkit shared instance unavailable: null

  I was browsing a website via google when the page is empty and the above message came. I can access is no longer browsing the internet on my blackberry just got the message.

  I don't know if I'm on track to restart MDS connection service, after looking at the help sections? Only problem is that I have not the slightest idea how to do this.

  Interestingly, I can still access my facebook and ebay apps just won't use google or internet browser.

  Any help much appreciated.

  Hi mollypiper

  Welcome to the Forums of the BlackBerry Support

  Have you recently installed a new application on your device? If you then uninstall or undo the changes that you did before this error appeared on your device. Also, try these steps and see if that helps:

  1 - Save your pocket computer.

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • You expect a registration messages in your Inbox messages.

  2 remove and return your Service book

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Expect an enrollment message arrives in your Inbox for each e-mail address you have.

  3. and then do a restart of battery like that pull while the device is powered on remove your battery wait for a min. then reinsert back

  Or you can call your service provider for further assistance. Try it and tell us.

• BlackBerry Smartphones help please error 552 more being not recognized by computer on 8520

  Hello

  I was wondering if someone could help I have tried everything to fix the error 552 on my curve 8520 but nothing works, and now the phone will not connect to my laptop, I tried apploader now it says device current is updated, office says unable to connect to the device (from the outset) software and the phone does nothing except sitting on a white screen with "software reloading 552" written on it.

  Could someone please help?

  Hi Davidemmy2

  Welcome to the Forums of the BlackBerry Support

  As your device does not detect that you can try the Application loader to force detection of your device to load the operating system, please see the Knowledge Base Article:

  KB10144 : How to force detect the BlackBerry smartphone using the Application Loader

   

  But remember, in this process, you will lose all data in your device, I hope you have your backup.

  Further information: KB18751 : error "Reload Software: 552" appears on the smart phone BlackBerry.

• BlackBerry Smartphones emails and Error Messages

  Hello world

  I love my 8900 but recently is has started to make me mad for two reasons and I wonder if you can help.

  • I continue to receive emails, and it is said in the subject: RIM_bca28a80-e9c0 - 11 d 1-87fe-00600811c6a2. These emails are sent by: [email protected]

  How can I stop coming through.

  • At least once a week, my screen goes white with data error message and I have to restart the phone. Any ideas why this is?

  Thank you all for your help.

  LEA

  Article ID: KB21849 Network@etp messages have been received in the mail and on the BlackBerry smartphone application

• BlackBerry Smartphones eception exception error when entering the "Messages".

  I have a client who uses a Blackberry World Edition (8830) and when it tries to go in Messages (by clicking on the Messages icon) it gets this error message all the time: uncaught Exception: java.lang.null.pointer

  I tried 2 types of resets, alt + Cap + del and tried to remove the battery when the BB is running and the same thing, I did a hard reset, that is wiping the BB and customer has left me a message this morning that he always gets the same error message.

  My BES Console (synchronize us with Domino servers on a Lotus Notes platform), I see that he has the

  version of the 3.0.0.81 platform

  The BlackBerry version: 4.2.2.196

  His blackberry had a Bell Mobility service.

  At present, the only other thing I can think of is to download the operating system and reload it on the BB using Desktop Manager.

  Can someone help me with this please.  I appreciate all the help.

  Robert Goupil

  BES administrator

  * Update - my client turned on his blackberry with the BES this morning and sent a message that, after activation, the problem seems to be resolved.  Now, is there something different that can be done in case this happens again, we have more than 800 users of blackberry and most of them have the 8830 model.

  Hello

  Your troubleshooting actions have been directly on the money, I see.

  HRT is the host Routing Tables. It's entries sent by the carrier.

  When you highlight the entry above and you click on register now, he recorded with the wireless network. Update the details of the device on the relay of the rim and down icons specific carrier or applicants

  I think that the problem existed in an application corrupted on the smartphone users, by recording the phone, the application

  has been refreshed. It's the first time I've seen this particular exception message solved without device

  reload. (Just for reference I read messages 133150).

  Thank you

  Don't forget to adjust your thread. Put the check mark in the green box containing your answer! Thank you

• BlackBerry Smartphones OS update error

  I have updated the Smartphone OS Blackberry Bold 9790 version 7.1 with Blackberry Desktop Software and the site, but warned that: "There was an error in updating your software!"
  You experienced any remedy please help me, thanks!

  Update you the software or the error popped up in the middle of the update? My advice is rather download software on your PC first before update. Make a direct update by internet is delicate especially if you don't have a reliable, continuous connection to the internet. If there is a delay or the connection is cut off, you will not be able to complete the update.

• Option of blackBerry Smartphones Mute?

  Is there a way to mute the Blackberry Curve?

  During the call, press THE Menu key (to the left of the trackball) > Mute.

• BlackBerry Smartphones keep getting error everytime I try to use an app ive downloaded

  I had this problem for a while. Whenever I have download an application from anywhere, & I use the app, that's what I see (mobile app startup error. (App name) Error loading module mobile app). It does not matter where to download (app world, get jar or developer) I noticed that until I have remove the app that I have atempted to download my phone works funny. He loves trolling along & is very, very slow to respond. I don't know if children have preview with the settings or if its something I did. I even went thru & removed more than half of my apps thinking I could have a lot, but it wasn't the problem. Contribution to this issue would be greatly appreciated.

  BlackBerry® 8530
  Smartphone (CDMA, Wi - Fi)
  V5.0.0.973 (Bundle 1596, platform 4.2.0.422)
  The kernel v3.8.5.85 encryption
  Brand version: 1.0.189.500j
  The micro Edition configuration: CLDC-1. 1
  Micro Edition profile: MIDP - 2.1
  Micro Edition JTWI Version: 1.0
  Micro Edition Media Version: 1.1
  Micro Edition PIM Version: 1.0
  Micro Edition file Version: 1.0
  Edition micro Bluetooth Version: 1.1
  Micro Edition location Version: 1.0.1
  WLAN Version: 3.0.1.11003

  Application name: App World
  Application version: 2.1.0.39
  Localized application name: BlackBerry App World
  Application Module name: net_rim_bb_appworld
  Handle of application Module: 5033
  BlackBerry OS 5.

  Hello

  I don't understand what you mean by application to open a Web site as opposed to stationary application?

  • On one side you have shortcuts. They are on the home screen or in a folder of the home screen. When clicked, it opens a website. These shortcuts are similar to Favorites, but with an icon.
  • on the other side you have applications. For example when you open Notepad, it opens the application that is installed on your device.
  • You affirm that you are unable to open any application (as opposed to shortcuts), if that's true, then I suggest you try with the Messages app, MemoPad application and the browser.

  Notepad is an application of RIM, that can be uninstalled. If nothing works, you can probably go to your support of carrier and ask them to correct it.

• BlackBerry Smartphones Weatherbug Elite error 20304

  Hello

  I have a Blackberry Tour.  Bought Weatherbug Elite via the App World.  85 MB of free space on the device, a lot of space.

  When installing, it provided me with activation code, offered to copy to the Clipboard for me so I could just paste in when the software has been installed and asked him.  That's why I did not write it down.  A few not later, installation was complete, and the unit recharged, wiping out the Clipboard (activation code).

  Within the App World - My World, initially he held during a few days with the message 'purchase to fill...

  There is NO license key information in MyWorld.

  I contacted customer service at the Blackberry and Weatherbug.  They told me to get my license key in the properties of my world, but it wasn't there.

  I got a refund for my purchase, so PayPal * SHOULD * follow that I own is no longer this license.

  On these forums, I discovered how to reset My-World cache by doing the alt key combination, which reset the message "complete purchase".

  I made sure there was no trace of weatherbug software installed, not even the free weatherbug app (I uninstalled it the free one just to be sure).

  I "explore" my device (file via Media) and deleted all records and references to Weatherbug and Weatherbug Elite.

  I uninstalled App world.

  I have re-installed App world.

  I logged on MyWorld and reconciled the Apps.  No errors.

  There is no sign of Weatherbug and Weatherbug Elite.

  Yet, when I try to purchase Weatherbug Elite, I get the message of 20304 error.

  I scoured these forums, google it, all I could think of, but I can't find a solution that works.  I followed all the links in the related posts on this site, 'how to install on a different device' and the knowledge base articles, none of them work.

  Anyone know how I can do to clear this message and actually get the app I want installed on my BB?

  Thank you very much!!!

  -Jeff.

  If someone else has the same problems (as i belive you could), I could solve this problem (a little).  The question is that something is missed during reconciliation with PayPal.

  HOW I SOLVED THE PROBLEM:

  1. I contacted "Weatherbug Station weather Tech Support" by e-mail.

  2. If you provide them with the brand / model of your device, as well as the PIN # of your device (Options / status on your BB), they can find the activation code that was lost.  This is critical information you need.

  3 WRITE DOWN this code activation

  4. then on your BB, click on the link: http://blackberry.weatherbug.com/weatherbug/download.html

  5 from here, go down to the "Upgrade" section for the Elite software, choose your make and model.  That link above, allows to circumvent the requirement of App World and download the software directly on your device.  Once the installation is complete, enter the activation code and voila.

  6. ask the tech support person Weatherbug will marry you.

  NOTE: Since this bypassed App World, your weatherbug application does not appear in your My World.  If you try to install the application in MyWorld, you will probably get the same 20304 error code, so the question itself is not technically solved.  However I finally got where I wanted to be.

  Good luck...

  -Jeff.

• BlackBerry Smartphones is App Error: 603 reset the Blackberry Torch device

  I get App error: 603 reset the blackberry torch. And not able to get others on the screen. I tried to reload the OS, but in Office Manager, display of 'Connection', but not able to connect the device correctly. So update and all other options in the Desktop Manager are disabled. How can I reload OS for torch 9800 without Desktop Manager.

  Help, please.

  Thanks in advance.

  Please use the following steps to reload your software:

  Download an application on your computer called BBSAK (BlackBerry Swiss Army Knife). You use it to wipe the operating system of your device. You can get it here: www.bbsak.org

  Download the latest OS for your device, you can get here. https://swdownloads.BlackBerry.com/downloads/entry.do?code=9461CCE28EBE3E76FB4B931C35A169B0

  Connect your device to your PC and start BBSAK. It will ask you a password. If you don't have a game for your device, simply click OK.

  Choose the option to wipe device. Once completed, you will be left with a blank screen and an app 507 error, which means that the wipe has been a success.

  Unplug your unit.

  On your PC, navigate to C:\Program Files\Common research in Motion\AppLoader. Delete the file in the lower part called vendor.xml.

  Connect your device.

  In this same folder as shown above, there is an executable file called Loader (has a small telephone next to him). Double click on that and it will start loading your OS.

• BlackBerry Smartphones JVM 545 error for BB9790

  Hi guys. I need your help so badly. I hope someone can help me with the solution on how to fix the error 545 jvm. I tried to use the Fund Manager to update the operating system or reinstall, however, it does not give the possibility to reload the operating system. The message says only: no provision and possibility to subscribe to the new version of the OS.

  There is thus no apploader. I use the latest software of office. Also I can not connect with battery on as it always reboot due to the jvm 545 error.

  Help, please! Thank you in advance.

  these steps do not work?

  http://BTSC.webapps.BlackBerry.com/BTSC/ViewDocument.do?externalId=KB10144&sliceId=2&cmd=displayKC&d...

  What about kryptos guide?

  http://supportforums.BlackBerry.com/T5/device-software-for-BlackBerry/how-to-reload-your-operating-S...

  or

  http://us.BlackBerry.com/support/apps-and-software/install-PC.html

  Method 4 is another option:

  http://BTSC.webapps.BlackBerry.com/BTSC/ViewDocument.do?externalId=KB14202&sliceId=2&cmd=displayKC&d...

  Yet another option:

  http://BBSAK.org/

  Only other thing I can think of is to take it to the store and try out them.

• BlackBerry Smartphones 9330 "SMS error 0, general problems. Can't send text messages

  My Blackberry 9330 cdma has been great work over the past 7 months.  From Friday 22 November, I can no longer send text messages.  I can receive texts, but every time I try to send a text I get the error message following the General problems""(SMS erreur 0, ID de Message XX). "

  I was using my phone as usual, sent the texts in the morning, but in the evening, I was unable to send a text with success to anyone.

  I have contacted my provider and they did not receive one of the error messages on the network, and there is no power outages in my area (I tried to send other areas of the city too).  I have pulled the battery to reset, deleted the data from the phone, reset all connections... all to nothing does not.  The issue seems to be with the blackberry.

  I'd appreciate any help or advice anyone can give me.

  Thank you

  It is usually a network problem if you have not any setting or update any software on the device. I contact your carrier and bring them to escalate your case through their support channels.