BlackBerry Smartphones my BBM is gone
Hi, I upgraded my software and after restarting the phone, I noticed that my BBM v.7.0.1.23 is missing. Is it still shows that is is installed in my blackberry world but I cannot locate it anywhere on the phone. It drives me crazy. Need help to solve this
Hello Olivier
Welcome to the Forums of the BlackBerry Support
Try this KB:
KB23968 BlackBerry Messenger icon disappears from the home screen of the BlackBerry smartphone
Or you can try to reinstall BBM, do that first remove all existing versions of BBM options > device > application > locate and delete BlackBerry Messenger from this list. When reboot its perform another traction battery by removing the battery while your unit is powered.
Finally, after rebooting your BlackBerry browser go to www.blackberry.com/bbm and download the latest version available for your device.
Try it and see if that helps.
Tags: BlackBerry Smartphones
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