Problems for blackBerry Smartphones do BBM to work/install

Similar Questions

• OS upgrade for blackBerry Smartphones and BBM is missing!

  Last night I upgraded to 4.5.0.138 4.5.077 (I think) and now the BBM is missing.  I tried several times to download App World of BB BBM, but the page does not load!  I restarted the phone and tried to access the app again and it still does not work.  Is there another way for me to download BBM?  Also does anyone know how to return to the previous operating system?  I don't know if this upgrade is really terrible. I really prefer 5.0 but Verizon has not yet released...

  Any advice?

  Go to Options > Advanced > Applications and search and scroll the Messenger app and do not click it, just highlight it. Click Menu > delete and remove the application.

  Now, do a restart: with the BlackBerry device powered on, remove the battery a few seconds and then reinsert the battery to restart.

  Finally, use your BlackBerry browser to go to http://blackberry.com/blackberrymessenger and download/install again the Messenger application.

  After installation and reboot if necessary, check your instant messaging, or downloads of the application folder.

• Problems for blackBerry Smartphones download BB App torch

  Has anyone else had problems downloading a Blackberry AppWorld application on smartphone? Free applications last few, I tried to download does not give me the choice 'Download' but rather say "uninstalled". Any suggestions?

  Well, I'm sure that someone had a problem, but thousands, millions, are not.

  What applications?

  Have you restarted your BlackBerry and retried the download?

  If it still does not, try this...

  1. open the App World
  2. go to my world
  3. for the BB keyboard-oriented - hold down the ALT key and press "RST."
  3. for the storm - hold the num-lock ('! 123 ") button so that it hangs and then click on '(34).
  4. If your BB locks after issuing clear cache, do a battery pull reboot

  PS: in would be really useful to indicate what model BlackBerry that you are using, operating system, etc.

  Similarly, make sure you have the latest version of the installed AppWorld, using your BlackBerry browser to download and www.blackberry.com/appworld .

• Problems for blackBerry Smartphones download a game

  Recently I bought the game Deluxe bulbs of Blackberry App World. I followed the link to download but got an error saying that the game could not download. I get charged on my phone bill for the game well. The game does not appear in my world. Any help would be greatly appreciated. Thank you.

  Hello and welcome to the community!

  I suggest that you clear the cache of the AppWorld application:

  1. open the App World

  2. go to my world

  3. follow one (and only one!) of these steps:

  3. for the BB keyboard-oriented - hold down the ALT key and press on, in the sequence R, then S, then T

  3B. for touch screen only BBs - hold the num-lock (! 123 button) so that it hangs and then press on, in the sequence 3, then 4, then)

  3 c for the most recent (e, g., OS6 and 7) BB s, see this KB:

  • KB24714 How to clear the cache of BlackBerry App World

  4 AppWorld must close.

  5. If your BB locks after issuing clear cache, do a battery pull reboot

  6. return to AppWorld/MyWorld (it can be slow, while it re - sync).

  If (4) stage arrives not as described, then the empty the cache failed.

  I hope it'll work for you! Good luck and let us know!

• Problems for blackBerry Smartphones set up my email.

  Blackberry users out there:

  Maybe someone can help me. I bought a Blackberry Bold 9000 (second hand) and it has been configured with an e-mail address (which I don't know). How can I reset or remove this previous email address and start over with emails?

  Whenever I tried to go to the email address put in place either in my blackberry (email configuration) and on the web (https://bis.na.blackberry.com/html) I can't treat and it says this:

  Cannot create account:

  An account already exists for this BlackBerry® device. Please identify yourself or contact your
  1-800-331-0500 wireless services provider.

  I called ATT and they tell me that I need to contact the previous owner and have him remove his code PIN and IMEI of cellular phones e-mail address. Is there anyway that I can do it myself?

  Thanks in advance for your help.

  David

  Yes, you can call you ATT and ask them to release the ANKLE from the old account.

  Explain that you have purchased the device. Be nice, they do not have to do it for you, but they will be IF you explain that you need. Don't tell them that you need unlocked, you only need the output PIN.

• Error when downloading images for blackBerry Smartphones

  My bberry 8520 was working fine until I updated to Facebook but now I can't download the pictures on Facebook! Can someone help me deleted personal information to comply with theCommunity guidelinesand theterms and Conditions of use.

  Hello agogoman,

  Welcome to the forums.

  What happens when you try to upload a picture? You get an error message? Have you tried to uninstall and reinstall Facebook® for BlackBerry® smartphones application?

• Problem A blackBerry Smartphones to share the same bbm on different phones

  Hi all... I really wish that if someone could help me solve my problem! My little brother used my app world ID on his device. Then all of a sudden all my bbm contacts have been added to his bbm and vice versa (which means that its contacts were added to my bbm as well) it's as if we share the same user of bbm! Same name, same picture, even in everything, but in two different phones... I want to do things to normal! So if you know please, tell me what I need to do?

  Hello NoorRM

  Sorry to hear about the problem you are having with BBM contacts.

  Please see the following article on expectations when you use the same BlackBerry ID on multiple devices for BBM:

  http://www.BlackBerry.com/BTSC/KB28543

  One of you will need to create a BlackBerry ID and change the BlackBerry ID for your device by following this process:

  http://www.BlackBerry.com/BTSC/KB26694

  They will also fill their contact BBM manually under the new BlackBerry ID list.

  Have a great day.

• Keyboard for blackBerry Smartphones won't work - HELP PLEASE!

  My Curve 8900 is less than 6 months old, and suddenly the keyboad won't work, so I can't make/receive calls, and although the trackball works, it won't "click" to unlock. Seems to be an intermittent fault. As I have the Blackberry (it is not purchased via a service provider), I tried to contact customer service for Blackberry UK, who seems reluctant to deal with consumers. My service, O2 have been much more useful. How can I get a warranty repair/replacement, or solve the problem?

  Well, after a WEEK, I'm totally furstrated with Blackberry. They have NO customer service in the United Kingdom, and as I have the BB (not through my mobile service provider, with whom I have a single contract SIM) I could get repair/replacement of parts. the only way I knew solving it had to spend many hours in an O2 store in the United Kingdom (my service provider) who finally had sympathy with me and agreed to sent for repair/replecement. I had one today renovated. It seems that this keyboard problem is common - the guy in the O2 shop showed me a way to fix it temporarily, hold down the ALT and right SHIFT buttons and press the DELETE key twice. This gives the BB a battery quick re-difficulty.

  But I (and all of my colleagues (will now go to the iPhones, which are more reliable and they give better customer service.)) SHAME on Blackberry for their shoddy products and the non-existenet customer service.

• BlackBerry Smartphones BB Hub stopped working - don't pick up emails for all three accounts (not MS Exchange)

  For several weeks my PRIV has works beautifully.  Yesterday afternoon, however, BB Hub inexplicably stopped to pick up my emails on my three e-mail accounts.  I have two domains with Network Solutions and a gmail account.

  I tried everything until I dropped.  I tried the forced shutdown, cleared the cache and restarted several times.  Twice I have deleted an e-mail account and either turned off or restarted later and then set up again.  However, the account is not synchronized with the server.  Yesterday I couldn't send emails, either, and after typing them, they disappeared.  Now, however, the connectiona on outgoing servers seem to work.  During the last hour, I successfully sent e-mails to test all the email accounts three.

  Also yesterday, I looked up AT & T to offer the software update.  The message I get is that my software is up to date and try once again to 23 hours.

  I hope someone can help me.  I'm dead in the water with no e-mail service.

  Thanks in advance.

  seebyrdie

  It's no good @seebyrdie_ok & @kleinhev!

  Can each of you our support team a call so that they can pursue if this happens again?

  1-866-533-8067-Canada & United States
  008 141-3330-United Kingdom

  Thank you!

• Screen problem touchscreen blackBerry Smartphones BlackBerry Storm2 9550

  Hello!

  I am a Sri Lanakan. Last week, I bought a Blackberry Storm2 9550 used, eBay (from a seller of e. u.). All the functions work fine except the touch screen. Can press on the touchscreen. (edges and around the screen) But he get caught suddenly, and also when am pressing an icon, phone highlights another icon. (as axample, when am pressing contacts in the home screen, phone highlights two contacts and sms). As I suppose, at this time there the phone detects it as multi touch and so I can't support what either. When am reset (battery pull) the phone, it solves the issue for a few minutes or hours, subsequently faced the same question.

  I tried to fix it by putting a piece of paper to the battery cavity, but nothing has changed.

  My storm is an unlocked phone (Comes to Verizon, but later unblocked), which is running version 5 software. ...... . 713 fact in Mexico 5.

  I want also to the last update available for my phone and how to update.

  madhava909 wrote:

  You have other ideas on my problem touch screen? This is the main question, I want to solve as soon as possible. Do I need to fix it with a spacialist? Is it a hardware failure or a software? He solved by upgrading my version of software or restore to the factory settings.

  None of these remedies could work. Without practice, it is impossible for me to know anything 100%. The best advice I can give you is to upgrade your operating system to the latest version (. 1015). It could very well be that, as a device, it was damaged by the previous owner and it will never work for you. As I say, it is impossible to tell at this distance-internet.

  madhava909 wrote:

  What is the meaning of the hard reset? It is equal to pull the battery?

  In my opinion, Yes, but there are others in the world who think differently. The best reference is the official:

  • KB02141 How to reset a BlackBerry smartphone

  Most of us who have dealt with this for awhile understand that power should be turned on when you pull the battery.

  madhava909 wrote:

  What is the meaning of the hard reset? It is equal to pull the battery? It will solve my problem?

  Once again, it's impossible to say at this internet distance.

  madhava909 wrote:

  Hereby, I have attached an image. Please answer those as well.

  

  The first (top right) is the GPS indicator... I do not exactly remember what icon the way that... I suggest that get you the the user guide for your BB from here:

  • http://docs.BlackBerry.com/en/

  The other appears only if your carrier has eliminated an update wireless for you. You say that it is the "best way" for you... I would add that this is the MOST DANGEROUS way. You see, via this method update, on the device of data backup is taken, that is rendered after the update (the update effectively wipe everything). This backup is a file use 1... If something is wrong in the upgrade process, all your data is lost forever. The update method that I gave you is the best method that 1) it tells you first take a manual backup and 2) the process itself will also take another backup... and both of these backup files are stored on your PC and can later serve as a source of food since they are not 1-use files.

  madhava909 wrote:
  Pls send me a link if you can, to download the latest update.

  You have already the link... it's in the instructions I have given to perform the update... This is the portal of official download for all carriers. Simply, you browse to the carrier of your choice and download their bundle of BONES for your model number.

  You can also benefit from this:

  • http://us.BlackBerry.com/support/blackberry101/#tab_tab_style

  And also the public KB that I often mention... they are fully searchable by you... you don't need do me research for you:

  • http://www.BlackBerry.com/BTSC/microsites/microsite.do

• Locks of software upgrade for blackBerry Smartphones

  I had problems with my touch screen not working not.  After searching online it was suggested that the software might require the upgrade so I downloaded it.

  Now, my phone got lock up to 16% of the backup is complete.  I can't at this point that every time I turn the phone on it get to the same point and stop.  The battery hold a charge then over heating and I have to turn off the phone and remove the battery.

  Now, I get very frustrated that I cannot do anything with my phone!  Help, please!

  Hello and welcome to the community!

  I recommend that you try to start safe mode:

  • KB17877 How to start a smartphone BlackBerry in Mode safe

  It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

  If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

  But if the behavior continues mode without failure, you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  Good luck and let us know!

• Problems of blackBerry Smartphones

  My blackberry 9320 curve was updated yesterday, I failed to make updates and now the phone turns no-screen is black but the red light is on tried to do a system update, but nothing happens. Download expires, getting very frustrated because I have tried since 11:00

  Need the bbm as soon as possible

  • Thank you

  Hello and welcome to the community!

  First of all, it looks like your battery may be dead... Please try this sequence... Note that, throughout the whole 4h15m process, your BB should stay connected to a good charger (not the USB PC):

  1. With battery, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the screen not
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the screen not

  This has been known to "revive" some BBs.

  It is also possible that your battery or BB has encountered a problem... to test, this sequence is necessary:

  1. Get a known good and already fully charged battery... use it in your BB and see what happens
  2. Get access to a BB good and the same known... use your battery in there and see what happens

  The results of this will show if your BB or your battery that has the problem.

  Once your battery is fully functional, so please visit this official download portal as you go along. If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp

  From a PC, you can install any compatible OS package (for example, for your BB model exact number) of a BB via this procedure:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...

  Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC. After installing the operating system on your PC package, please remember to remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  Don't forget that you remove, since your PC, any other BB OS devices as packages with more than one installed on the PC can cause conflicts with this procedure.

  You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

  You can also try the "skeleton OS Reload procedure" in an attempt to circumscribe the precise causal element:

  1. Load your OS "bare bones"... If everything is optional, do not install it.
  2. If the behavior is immediately, then try another OS with step 1
  3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
  4. Add one more thing - no matter how tempting, one.
  5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
  6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

  When the behavior shows up, you know the culprit... the last thing you have loaded.

  If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

  If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• Freedom Pro keyboard for blackBerry Smartphones

  I recently bought a freedom Pro keyboard for my Blackberry Storm 9530 smartphone, which is running v5.0... 0,328 (Platform 4.2.0.128). Using the browser on the Blackberry, I logged onto their site otadrivers and downloaded the driver v5.0 for my phone.

  But when I tried to install the driver, I got a message, I thought just information, indicating that permissions were not required to be set for this application. When it was installed and I clicked on the app, it repeats the message and would not go.

  After trying to run the application several times, I finally gave up and tried to delete the app (thought to try to re - install), the icon has not disappeared. But clicking on it now gave me an error of missing handle (like the operating system thought that the application has been deleted.) I tried to re-boot the phone (by removing the battery while the phone is turned on) but nothing has changed and the app did not work.

  What should I do now? I don't really want to clear the memory if I can help it.

  Thanks for any help.

  Well, I couldn't understand anything else, so I have deleted all my apps "outside" of the security wiper and then re-installed using the keyboard. Worked like a charm! Don't know how to find out which app has been the cause of the problem tho. Maybe I need to know, but...

• Support for blackBerry Smartphones Q5 India

  Hi, (question could be repeated)
  Before you buy BlackBerry, I knew that its market is not as varied as android, but to my great disappointment I couldn't find apps 'base' which should have a smartphone. I need a free application map or navigation and to my great disappointment that BlackBerry maps does not work in India, in addition to that google don't provide maps for BlackBerry.
  Please tell me is there any map application can attest to BlackBerry? Would be happy to install in my machine.
  Thank you

  No, as I said, they are available in Android apps which you call is able to run for the right amount of.
  You will need to get them on an Android App store, there is a good app called Snap specially written to help with this...

  http://supportforums.BlackBerry.com/T5/downloaded-applications-for/you-upgraded-to-OS-10-2-1-and-Wan...

• Questions of torch for blackBerry Smartphones

  UPDATE: I have blackberry maps once again, but he doesn't locate me well that google maps doesn't. I know that my GPS works but not on blackberry maps. Help, please. I thank very you much for your time.

  Hello

  I have problems with blackberry maps on my blackberry torch, yesterday I bought at telus

  It locate me so I removed it to reinstall, but now it won't let me install when I download the installation program.

  I know that my gps doesn't work because google maps can find me.

  Help, please

  the gps worked for my phone, it was just the blackberry maps did not work.

  If you do not have the blackberry maps icon, and your phone is Canadian (because I know with AT & T you do not get the blackberry icon cards unless you install it somehow, just search on google "How to install blackberry maps on at & t torch" and stuff should appear) then all you need to do is use the usb cable to connect your phone to your computer and install blackberry Device Manager. Then go to 'applications' and scroll to "blackberry maps" and add the checkbox and continue, it must be installed. I wonder if it does for an American telephone, probably not.

  I figured out that blackberry maps is zero unless you have incredible signal.

  Use google maps. I used it yesterday and today, the new version released is so good, it's an arrow that follows your movements and it is really sensitive.

  With the components required to do, this is my first blackberry so I'm not sure, but I know not if you go to:

  OPTIONS of-> device-> location settings

  You should have ' GPS DATA SOURCE: ' GPS DEVICE.

  and "LOCATION SERVICES: location ON '"

  except that I don't really know too much.

  Hope that somehow remotely helps you. Bad comes to worse just get google maps and use it. Not sure if you are in North America and if you get google maps, but if you do, it is worth your time.

  Cheers.