BlackBerry Smartphones New phone - BB ID works not on the phone (cannot get the email)

Similar Questions

• BlackBerry Smartphones Boost Mobile 9310 BBM works not

  Hello

  I recently bought two 9310's to Boostmobile.com. I activated phones and have the phone service and SMS. Pins and MMS do not work.

  After completing the race of customer service Boost Mobile (called six times to unable to people who do not have the slightest idea how to diagnose my problem), I spoke finally someone who discovered that the PIN is recorded as a Sprint not a PIN brooch Boostmobile. For this reason, Boost system will not my access phone to BBM.

  According to two different techniques, support people, a Boost pin has letters in line and my two new phones to Boostmobile.com have not all letters in the axis. This is what tech to rush to stop support because they thought I tried to record a Sprint Blackberry.

  For the last week, I was not able to get the boost to activate BBM because of this problem. Given that I bought two new phones and they have this problem, I do not think that send them back to get more than two phones will probably solve my problem.

  Does anyone know how to get Boost to activate my BBM service? Apparently their system won't let not my phones access BBM because the system thinks that they are the Sprint phones, but Boost has told me they do not know how to solve this problem.

  I can't begin to tell you how frustrated I am with Boost on the many hours of time I spent on the phone still does not get a resolution.

  I spoke with the support of Blackberry, and they told me that they cannot help me because it is a problem of Boost. But has no RIM to Boost power supply with the phone that has the pin of Sprint?

  Frustrated. Help, please.

  A few days ago, Boost Mobile Tech Support called me to let me know that the solution to the problem is that I need new phones. The phones that I have conducted with a PIN Spint. A big boost Blackberry has a PIN that has letters in the spindle. Since my Blackberry has not all the letters in the axis, it was done properly and I need to return two phones to Brightpoint order new phones.

  I don't have confidence in the present, because I assumed that my chances were good enough get two more of the same since I was initially two phones with the same question. But after 10 calls to boost, hours on the phone with people clueless and not getting anywhere, I saw no other choice.

  Last night, I received a call from Boost Mobile Tech Support to solve this problem. I told the person who told me that the phones were made with a Sprint pin and I needed to get new phones again. He was surprised to hear that, and then he told me that this was not correct. He asked if I was OK with him pass my plan to a different plan then return it restores on my orignial plan. It was supposed to pass by the activation of BBM twice to get BBM activated their system.

  It worked!

  Here are a few things I learned on the Boost Mobile Tech Support:

  (1) the people you talk to are not technical. In fact, they were pretty clueless and do their best to avoid disturbing the staff limited to engineers. At best, they are a conduit for the engineers.

  (2) If you can not get a resolution after hours on the phone, insisting that a 'ticket' is written on your problem and note the number of the ticket.

  (3) make sure that you get the ticket number. If you do not, there is a strong possibility that they said they wrote a ticket but do not have. For some reason, they really don't want to write a ticket. I had to insist to talk to the principal contractor to get a ticket started. This was my 6th time that I called for support and it had not yet started recording.

  (4) make sure that what they have written information about the problem on the ticket. The supervisor wrote the ticket because my phone has no cell service. When I called the next day to learn more, I got the person read the ticket for me and I found that my BBM problem has not been registered.

  (5) make sure that the information contained in the ticket are to the point. Engineers use this information to give a technical support more ideas on how to solve the problem. Then support will call you to try the idea of the engineer. Remember, technical support is an intermediary to the engineer. If technical support writes a wrong description on the ticket, the engineer will not be able to give good advice.

  (6) If no ticket is written when you get off the phone and the problem is not resolved, then you will have lost all of your time on the phone. Next time you call, you'll be all over again. It took me five calls until I discovered this.

  (7) the false information to support tech clueless that they believe are true, but not sure if it's true or not. You call then return another day, while the next person to whom you are speaking is in disagreement with what the previous person. You call then return another day, and you get yet another contradiction. I couldn't on how this happened.

• BlackBerry Smartphones New phone recived by insurance-impossible to put email and access applications

  I have recived my new Blackberry pearl 3g by secure phone and im having trubble implementation, I am unable to configure an e-mail account on my phone as the only option I have is blackberry server enterprise server I've ever had on my old front bead, and I am also unable to access applications such as facebook, as it says service plan can't stand not this application , but I have unlimited everything on my contract (unlimited use of data, net ect), I contacted the helpline and a question has been opened, and wait as the technicians to communicate with me, but it has been some time now. Been in the store of its selfs and they suggested I wait until late night see if I have the settings recive, someone else can help?

  Info on the device

  Carrier: Tmobile

  BlackBerry Pearl 9105 v 5.0.0.831.

  Apps and free space

  files for free 120306580 bytes

  contacted tmobile support and their stummped by the problem, the summer in the tmobile store and they suggested that the server is maybe out of service send my info to my phone...

  Concerning

  Mike

  Greetings, Mike.

  You need to call Tmobile and make sure that they have supplied your unlimited BIS account with the new code PIN and IMEI number of the new device. Once that fact, they, or you can push the service books to your new device that will allow the icon to set up personal email as well as all your other data service for Facebook, etc..

• Work of blackBerry Smartphones new article status indicator does not

  When I receive a new text message or e-mail, the new indicator does not illuminate.  How can I turn on or off this indicator?

  Hello and welcome to the community!

  Here's a knockout who deals with this error:

  • Article ID: KB16297 The new message indicator does not indicate when new messages are received

  I hope that it contains something useful! There are also several existing threads on this site, which discuss exact error... your opinion of those who may prove useful, and a search of this website, by using the error message, error code or symptom, should reveal all the existing threads that are applicable to you.

  Good luck and let us know!

• BlackBerry Smartphones New Phone / missing software?

  I don't have a Set Up e-mail icon in the Setup Wizard, because it shows in the manual and on the CD. I have not put upward the Wi-Fi and Set Up Bluetooth. I can click on game Wizard and open the menu to access the Configuration of e-mail.

  Once there, I have only one option: I want to use an e-mail account to work with a BlackBerry Enterprise Server.

  The manual and the disk that came with the phone show that there should be two options? Of course, I want one that is not available. This is a whole new 8350i. I did something wrong?

  Thank you

  Bryan

  I have Setup email via the site Web of Nextel because shortcuts missing phone. Thanks to the Nextel Customer Service.

• BlackBerry Smartphones new icon and missing icon note :(

  Hi people,

  I'm new to the boards, so please bear with me as I just read and hoping to learn the * rules *! I have a curve BB8310 and this morning I had to have ATT restore it to factory after that something was wrong with the DeviceManager. To make a long story short, I'm all good now (i.e.. The right DM, I had the wrong version ) and I got my backup phone like I do every week. So I restored everything and first of all, I can't find my * note * icon anywhere and I use it all the time for lists and these, second I have this blue oval icon where I get notifications of text / email, which has something in it that looks like a snowflake! This icon could result to have my email and notifications of texts put to separate? Can someone tell me what it is and where I could find my Memo icon? I looked in every folder I have (or at least I think I have) as my stuff, settings, options, etc and he left with a whole list of things in it. I also only an icon that is hidden and it is ATT browser as I have Google maps instead. It's driving me crazy! Thanks everyonein advance

  edited because I read everywhere and found it's called * note * not Notepad... Sorry for the bad verbiage and I still can not find

  On your BlackBerry, go to Options > status > press Menu > database sizes.

  Scroll to memos... What number is there (as 45/84 KB)?

  If there is nothing else that 0/0 KB, that means that the memos app on your devcie to keep looking... Is I have to be there.

  If 0, then back to the drawing board to charge memos... Make sure that operating system is loaded on your PC, open Desktop Manager > Loader application and memos is checked to install on your device.

  If you need details, please post back.

• BlackBerry Smartphones new phone, no e-mail option configuration

  I just received my 8330 Verizon replacement today and went to set up my email, but nothing is done, there is no option for the setting up of email, just the Blackberry Enterprise option or configuration of e-mail to jump. I did something wrong here, or can someone ' a Please direct me to where I can solve this problem.

  Thank you

  Josh

  Thanks for the welcome, this is my personal phone, I think I know what happened now but... somewhere along the line, I guess Verizon and BlackBerry did not talk between them, after I activated my phone, but it seems now that the issue is resolved.  Thanks for your time though!

  Josh

• BlackBerry smartphones < < new phone user, duh factor included... Help

  I can't work my way through the 10-minute ste Assistant to connenct to my emails > anyone out there?

  booker_01 wrote:
  I can't work my way through the 10-minute ste Assistant to connenct to my emails > anyone out there?

  Who is your provider?

  You have the right set up BlackBerry Internet Service data plan?

• BlackBerry smartphones new Torch 9800 user - need help with the Message 'Conversation' feature

  I just spent to an older Blackberry Curve to the torch. I'm used to standard text "and will answer' or 'create a new SMS' but T-9800 'Conversation' feature SMS is maddening - all SMS communications with a contact are transferred in a single conversation, regardless of the date or content. I am also unable to send separate replies to individual SMS - just one more in the conversation messages.

  When I checked the text Message Options, the option to display only that I could find was for the 'Bubble' or 'Line'. I also was not able to find all the features that allow the user to put an end to a conversation with a contact or start a new one.

  If someone has encountered this? If so, is there an option or feature I'm on just to correct these problems? And of course, how?

  Thanks in advance!

  Consulted several other forums and just had a face to face with Best Buy rep - looks like the term/phrase I was looking for was "SMS threading"... and there is currently no option on the current operating system of torch for clear thread of SMS functionality.

  Well - it is what it is. I'll have to take consolation that, apparently, I'm not the only one who had a problem with the thread SMS functionality, and a possible fix might be made available in the next software update.

• BlackBerry smartphones help me - my 8310 will not support the blackberry app download

  Hello

  After having a bad start to my 1st 8310 I flipped to receive another ebay replacement (2nd hand) logo is O2, but it says that it has been unlocked to all networks by 3, I have a vodafone contract sim card - put it in I tried to download blackberry app as it was not preloaded, I went on the site sent me an e-mail link , which didn't work so I went out and bought a USB - downloaded Office softwafe to try to download it this way, I just get a message saying myphone does not - but my last 8310 has! can ayone help me?

  best wishes sam

  You need to update the operating system on your device.  Follow the instructions (exactly) in the first post of this thread to update your operating system later for the 8310.  This should solve your problem.

  http://www.BlackBerryForums.com/General-8300-Series-discussion-curve/220171-latest-OS-8310-4-5-0-312...

• BlackBerry 9300 smartphones new won't be in place of the emails or download applications

  I bought a 9300 literally yesterday, and I use it with my current contract sim (which includes data) until I can get a blackberry contract.
  In addition to the fact that I was abroad this morning, to disable only wifi and mobile services, and I could not navigate beyond google (I use the hotspot browser)...
  I want to configure my email, even though I read that I can not push until I get BB service. However, I seem to be missing the wizard. When I try to put up an e-mail account, I wonder if I have something of something corporate (which I did not) and can't answer anything but yes. There is a point selected, that I can't deselect. So I can't use my email.

  Also, I didn't have App World, so I downloaded from the browser and now its in my menu. However if I try to connect with my BB account I get an error and the application crashes, even if the details are correct. So I can't download anything.

  Please advise? Thank you very much.

  Hiya!
  Regarding your email of installation failure, you won't get the option once you have a valid Blackberry data plan on the account. Same thing with your App world.
  Yes, you can use yoru hotspot browser, but that's all. you need the plan data Blackberry in order to clear through the RIM relay and connect to the BIS server.
  Then you will have a complete joy.

  See you soon!

• BlackBerry Smartphones New 'f' icon will appear next to the mail envelopes

  Hello

  I rebooted my curve just yesterday and I now have a new icon 'f' at the top of the screen.

  What is it?

  Thank you

  This is the facebook icon. You have a new facebook wallpost/event/message on hold. Connect to your Facebook application to see the message.

• Applications blackBerry Smartphones downloaded in my world, but not in the downloads folder

  
  

  I discovered that my Homescreen preferences were poorly adjusted.  My 'downloads Set file' has been set to 'Instant Messenger'.

• I have the collecation full adobe paid, install on my old pc and I install on my new systam that app works not... why?

  I have the collecation full adobe paid, install on my old pc and I install on my new systam that app works not... why?

  Mahesh, please send me your phone number in a private message and I'll get the call of support arranged for you.

• New Cisco Aironet 1602i is not broadcasting the SSID I place

  New Cisco Aironet 1602i is not broadcasting the SSID I place

  SSID I set up is not broadcasting, so I don't see the wireless network to choose and connect. On my laptop if I choose specify the name of the SSID then I am able to connect to the wireless network. I have only 1 Configuration SSID on the access point. Anyone know how to update the configuration for the SSID is broadcast?

  The green light on the AP flashes and turns off about 3 seconds; is this normal or should it stays on all the time?

  Current configuration: 1842 bytes

  !

  version 15.2

  no service button

  horodateurs service debug datetime msec

  Log service timestamps datetime msec

  encryption password service

  !

  host ap name

  !

  !

  Pulse 9 logging console

  enable secret 5 $1$ rrlE$ msWqu8CGY/tpDkgRAAAIe /.

  !

  No aaa new-model

  no ip Routing

  no ip cef

  !

  !

  !

  dot11 syslog

  !

  dot11 ssid Mi Casa

  open authentication

  authentication-key wpa version2 management

  WPA - psk ascii 7 142017070F0C787B7579

  !

  !

  Crypto pki token removal timeout default 0

  !

  !

  username Cisco privilege 15 password 7 112A1016141D

  !

  !

  Bridge IRB

  !

  !

  !

  interface Dot11Radio0

  no ip address

  no ip route cache

  !

  encryption algorithms aes - ccm tkip encryption mode

  !

  SSID Mi Casa

  !

  gain of antenna 0

  STBC

  beamform ofdm

  root of station-role

  Bridge-Group 1

  Bridge-group subscriber-loop-control 1

  Bridge-Group 1 covering-disabled people

  Bridge-Group 1 block-unknown-source

  No source of bridge-Group 1-learning

  unicast bridge-Group 1-floods

  !

  interface Dot11Radio1

  no ip address

  no ip route cache

  !

  encryption algorithms aes - ccm tkip encryption mode

  !

  SSID Mi Casa

  !

  gain of antenna 0

  DFS block 3 Strip

  STBC

  beamform ofdm

  channel SFR

  root of station-role

  Bridge-Group 1

  Bridge-group subscriber-loop-control 1

  Bridge-Group 1 covering-disabled people

  Bridge-Group 1 block-unknown-source

  No source of bridge-Group 1-learning

  unicast bridge-Group 1-floods

  !

  interface GigabitEthernet0

  no ip address

  no ip route cache

  automatic duplex

  automatic speed

  Bridge-Group 1

  Bridge-Group 1 covering-disabled people

  No source of bridge-Group 1-learning

  !

  interface BVI1

  IP 192.168.10.200 255.255.255.0

  no ip route cache

  !

  by default-gateway IP 192.168.10.1

  IP forward-Protocol ND

  IP http server

  no ip http secure server

  IP http help-path http://www.cisco.com/warp/public/779/smbiz/prodconfig/help/eag

  !

  1 channel ip bridge

  !

  !

  !

  Line con 0

  line vty 0 4

  local connection

  transport of entry all

  !

  end

  Hi you must guest mode config on the ssid... Read this bud

  https://supportforums.Cisco.com/docs/doc-5442

  Sent by Cisco Support technique iPhone App