BlackBerry Smartphones New Phone / missing software?

Similar Questions

• BlackBerry Smartphones New phone - BB ID works not on the phone (cannot get the email)

  I just got a replacement Torch (9800) yesterday and I have everything switched from my old phone using the phone BB function office swich.

  I have not received emails from any of my accounts on my new phone, so I went into the settings of e-mail accounts to update my settings. When he was asked to sign in with my BB ID, it does not recognize my ID (I get the message "the user name is not valid. A user name must be at least 4 characters).

  I confirmed that my username IS valid because it works on my PC and the appworld and I checked that it is entered correctly.

  Rogers technical support cannot explain the problem and they told me that they are "untrained in ID of BB because it is something"RIM"

  Any suggestion would be appreciated - thanks! Nick

  I solved it by reading other forums. Why my Blackberry ID not working not for my email settings is because the BB ID has nothing to do with the mail.  I had to use a different username and password for my network of carriers email settings.

  As I had forgotten this information, once more, I called my provider (Rogers) and this time I got someone who knew what he was doing. He informed me of my ID and reset my password so that I can connect without problems!

  Problem solved.

• BlackBerry Smartphones new BB Bold software

  I'm new to Blackberry, so forgive my ignorance...

  I saw where Rogers Wireless released the software update for BB "BOLD", which is great, even if it takes a minor fix to make it work with users non-Rogers.  Are there not a similar version of RIM/Blackberry?  I found it difficult to find information on upgrading my Blackberry OS/firmware even through the Blackberry site.  Where is the place to go for updates and notifications of updates and how to apply them?

  Thank you

  Colin

  I found this 'Upgrade Instructions' link on the website of BlackBerry Support. Its got some useful information that could help you. (for some reason it seems to take a considerable time, the PDF on my loading machine)

  http://www.BlackBerry.com/knowledgecenterpublic/livelink.exe/fetch/2000/8067/645045/644919/979049/up...

• BlackBerry Smartphones New phone recived by insurance-impossible to put email and access applications

  I have recived my new Blackberry pearl 3g by secure phone and im having trubble implementation, I am unable to configure an e-mail account on my phone as the only option I have is blackberry server enterprise server I've ever had on my old front bead, and I am also unable to access applications such as facebook, as it says service plan can't stand not this application , but I have unlimited everything on my contract (unlimited use of data, net ect), I contacted the helpline and a question has been opened, and wait as the technicians to communicate with me, but it has been some time now. Been in the store of its selfs and they suggested I wait until late night see if I have the settings recive, someone else can help?

  Info on the device

  Carrier: Tmobile

  BlackBerry Pearl 9105 v 5.0.0.831.

  Apps and free space

  files for free 120306580 bytes

  contacted tmobile support and their stummped by the problem, the summer in the tmobile store and they suggested that the server is maybe out of service send my info to my phone...

  Concerning

  Mike

  Greetings, Mike.

  You need to call Tmobile and make sure that they have supplied your unlimited BIS account with the new code PIN and IMEI number of the new device. Once that fact, they, or you can push the service books to your new device that will allow the icon to set up personal email as well as all your other data service for Facebook, etc..

• BlackBerry Smartphones new bb reload software 507

  Hi, I just bought new bb 8900 and after software update all I get is on the device (reload software 507) can someone tell me how to reset the device or to reload the software?  Thank you...

  Error 507 means simply that the operating system is not present on the device.

  Plug your 8900 to the USB cable and launch Desktop Manager > application again loader. He must recoognize the device, connect it and the installation process.

  If you need specific instructions, read here:

  http://www.BlackBerryFAQ.com/index.php/How_do_I_upgrade_the_OS_on_my_BlackBerry%3F

• BlackBerry Smartphones new phone, no e-mail option configuration

  I just received my 8330 Verizon replacement today and went to set up my email, but nothing is done, there is no option for the setting up of email, just the Blackberry Enterprise option or configuration of e-mail to jump. I did something wrong here, or can someone ' a Please direct me to where I can solve this problem.

  Thank you

  Josh

  Thanks for the welcome, this is my personal phone, I think I know what happened now but... somewhere along the line, I guess Verizon and BlackBerry did not talk between them, after I activated my phone, but it seems now that the issue is resolved.  Thanks for your time though!

  Josh

• BlackBerry smartphones < < new phone user, duh factor included... Help

  I can't work my way through the 10-minute ste Assistant to connenct to my emails > anyone out there?

  booker_01 wrote:
  I can't work my way through the 10-minute ste Assistant to connenct to my emails > anyone out there?

  Who is your provider?

  You have the right set up BlackBerry Internet Service data plan?

• BlackBerry Smartphones New - fatal error during the first update by using the Office Manager phone

  During my first update using the Desktop Manager, there were 13 steps, and I had to unplug to half way through.

  Now when I try to repeat the process, the update gets steps 1-6 and just after reconnecting to JVM (step 6) I get a "fatal error update device software, please try again" I tried several times and it always stops in the same place.  The phone then has the radio turned off, and I have to restore the connections.

  I'm not an irritable person, so any help would be appreciated.

  Thank you!!!

  Never disconnect during an update. Never.

  This is therefore a new phone, follow the instructions below.

  First, remove the battery from the BlackBerry when lit, to subject a minuite, replace and see if it restarts. If this is not the case, continue below.

  First find your operator and the system operating file that you want to use.
  http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  Make a backup of your device first, using Desktop Manager > backup. Close the office at the end Manager.

  1. download the OS files to the PC then install on the PC by running (double click) the downloaded file.
  2. go in c:\program files Research in motion\apploader and delete the file named "vendor.xml."
  3. plug in the BB and double-click on "Loader.exe." It is located in the same place as the above vendor.xml file.

• BlackBerry Smartphones new software download incomplete

  I connected my 8310 to my PC using BB Desktop Manager via a USB port and I was told there was new software for my device available for download. So I started the download, and when he was half, he stopped and would not continue. After a long time I gave up and tried to reconnect the device on my PC and the PC said that it does not recognize my BB.

  My BB does more work, just with a flashing red light I think it blew its brains. What choices do I have?

  Hello

  You will need to reload the operating system once the PC recognizes the device.

  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB00125

  What I was doing to completely wipe my BB. I wrote this before and it printed.

  If your device does not work, perform a backup now if you have not already done save the file to a place and a name that you can easily locate it on computer.

  I then uninstalled DTM and then deleted all the other references to BB/Rim in Windows Explorer, thus eliminating the operating system for the BB to the computer in order to ensure that the version I want to reinstall a new version uploaded.

  Get the latest Desk Top software DTS)
  http://us.BlackBerry.com/apps-software/desktop/?CPID=OTC-DSKTPSW&CP=OTC-DSKTPSW

  and install it on the computer.

  Get the latest version of the operating system

  http://us.BlackBerry.com/support/downloads/download_sites.jsp

  and save it on computer.

  If the PC does not recognize the BB, you connect via the USB cable. Then remove the battery from the BB.
  With the battery pulled, connect the BlackBerry to the USB connector, and as SOON as you see USB - PIN: UNKNOWN, click Next. You must be quick. From there, you can put the battery in (make sure that you install the battery or else when completed the update of the OS and the device disconnects from the computer to restart, it will lose the power supplied by the USB connection and you will get an error and have to start all over again!).

  If you don't get it right the first time, try again (debrancher unplug the USB, remove battery, connect and click next while USB - PIN: unknown shows). You must be quick and the timing is key, so it may take you three or four attempts.

  To erase all data on your BlackBerry device, follow these steps.

  (1) download JL_Cmder http://www.4shared.com/get/oqP9V-2Q/JL_Cmder_v19.html

  (2) install JL_Cmder to the computer.

  (3) double check you have already saved the BB. If you DO NOT, you will lose all data.

  (4) make sure that DTS is closed and plug in the BB to the computer via USB

  (5) to reach the JL_Cmder on your computer and double-click it to start. Now, it may take a few tries to connect, so persevering until he does.

  (6) on the first screen, press a key to continue.

  (7) now, if your device uses a password, enter it now. If not, press "N".

  8) press 4 to start CLEANING

  (9) press on 'Y' to continue

  (10) now type "blackberry" to continue

  (11) on the BB, you see a white screen with an error "507". Don't worry, that's what you want! You are now ready to install the operating system.

  Launch the new Desk Top software on the computer

  (1) on the homescreen of the BlackBerry® Desktop Software, click Device > update my device.

  (2) click on view the other Versions. Click the version of the new OS you previously downloaded.

  (3) click on install. The DTM will install the OS and then provide you with a list of applications to install. If you have had problems with an application, do not install it.

  Do not disconnect the device until the whole process is finished and restarted the device.

  After 10 minutes, restart again by removing the battery slot while tension and leave for a few minutes.

  Leave it again for 10 minutes. You should now have a fully functional BB!

• BlackBerry Smartphones 2 phones registered to the same email addy for causing bbid to bbm problems

  I had a bb curve 8520 which I forwarded to my daughter that I had a curve 9320. When I implemented the new phone, I used the same email that I got on the 8520. A few days that I have improved the bbm and so does my daughter. Some how his contacts then appeared on my phone n bbm does not work on the 8520. the icon is ther it said installed but does not work. I called virgin who said that they were sorted and bbm should be resumed after 24 hours but is not. How can I fix?

  Hello ladychelle

  I guess you have already BIS on both of your devices, so first of all restart your device by removing the battery while your device is turned on, wait a minute then reinsert back .after restarting check if it allows,

  If the problem persists then register your handheld computer on your corporate network, for the help, see this KB:

  KB00510 : How to register a BlackBerry smartphone with wireless network

   

  (receive a recording message in your message)  After receiving another battery pull reboot, then try again.

• BlackBerry Smartphones restore phone again?

  I bought a Blackberry curve 8520, thinking he had a GPS function. It's not, so I decided to move to a 9300 series. I downloaded and installed a few applications have many tasks, contacts and appointments in sync with my desktop computer and don't want to lose anything.

  I made a backup with the Desktop Manager. It will transfer everything to the new phone when I get it back tomorrow?

  How to restore the backup old phone to the new? Should what information I write on paper that won't be available when I turn in the old phone?

  I'd better take my laptop with me and follow the instructions on page 14 of the Quickstart manual bit supplied with the 8520?

  Kind regards

  TwoHoot

  Hello and welcome to the forums!

  I suggest that you just use the device switch Wizard in Office Manager. Connect your old phone to your PC, open DM, click the switch of the device, and follow the prompts on the screen. It will transfer everything on the new phone. He could not transfer the apps if they are not compatible (or even at all, I don't remember), but if it's apps was purchased through appworld you should be able to download again to your new phone free of charge.

• BlackBerry Smartphones Reset phone

  any info on how to reset the phone and erase all the data on a 8110

  Ark wrote:

  any info on how to reset the phone and erase all the data on a 8110

  Hi @Ark! Welcome to the community of BlackBerry Support Forums!

  I think you mean security wipe. A security wipe will delete all your data and applications on your device.

  1. On the BlackBerry smartphone home screen, click Options > Security Options >General settings.
  2. Press the Menu key, then select Wipe Handheld .
  3. Select the include third-party applications check box to remove third-party applications. Clear the checkbox to keep third-party applications.
  4. Click continue.
  5. Type of blackberry, and press the enter key.

  See you soon!

  How to delete all data and applications in the BlackBerry smartphone using the optio security wipe...

• BlackBerry Smartphones Core Apps missing 9720

  I would like to install the Russian language on my SIM free Blackberry 9720 bought in UK (Carphone Warehouse). As instructed, I try to find basic applications in Blackberry Desktop software, but there is no basic apps. After searching the forums, I tried to install software 9720 on my PC but only the O2 version is available and there is still no basic apps. Also I tried to launch the Blackberry Desktop Software with administrative rights, but nothing changes. How can I install Russian language on my 9720?

  I have two PC: Windows 7, Office 10 and win 8, office 10

  Hello and welcome to the community!

  The easiest way is, on a PC (you can not do on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.
  • Use this KB to guide you to choose the right OS package (which can be of any carrier):
  • • KB05305 Location of support for BlackBerry smartphones

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  Good luck and let us know!

• BlackBerry Smartphones new 9320 battery

  Can someone help me with my BlackBerry smartphone! < br > < br > 4 days ago, I went into a store and joined promo called "Swap and Switch BlackBerry. I swapped my old BlackBerry to a new curve 9320/7.1.0.398 (B1319) basically, I live in the Philippines and my carrier is Globe telecom. And for some reason, my battery does not work to my expectation, I need to load 2 - 3 times a day even though I'm not a heavy user. I get 3 emails per day, no call, I have BBM, I receive text messages but I don't answer, I have facebook but not twitter, I play from time to time the music and SURFs the internet. but it goes too fast for me. It is the only small curve battery? < br > < br > I got all my settings tweaked, together the brightness up to 10%, 10seconds backlight time, battery-saving mode is ON, delete all my apps removed third-party social feeds also, my network is 2 g, removal of updates on my BBM, off GPS, past before bedside mode that I sleep and I always make sure that no other applications running in the background to name a few! Believe me, I did save all tricks I could stack, but nothing seems to work. < br > < br > I regularly check my CPU usage, but no application seems to run in the background, even did some research on how to properly load a Li-ion battery, but my battery drain is still at 11-12%/hr. What should I do?

  I updated my version of the OS, I'll give it a week and see if it improves my battery.

• BlackBerry Smartphones BBM resources missing files

  After a recent upgrade of my BBM icon label changed to net.rim.bb and when I click to send a BBM I get tell screen: Eception missing Exception of resource files.  How can I fix this?  I am running OS 6.0 Bundle 2647.

  Thanks for any help.

  Hello and welcome to the community!

  I recommend that you remove, then reinstall BBM:

  • KB10040 How to view or delete applications on the BlackBerry smartphone

  To reinstall, please see this KB:

  • KB17625 How to install or transfer has already purchased apps from BlackBerry App World for BlackBerry smartphone

  Otherwise, you would probably look much more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload, etc..

  See you soon!