BlackBerry Smartphones No sound on calls or messages

Hi all

For some reason any whenever I put my phone to any sound with sounds (not silent/vibrate) my phone will not sound when I receive messages or calls. I use the Normal sound setting and I have everything set to specific sounds, but when I click on 'Try' it did everything I set except for make some noise. I'm doing something wrong or is there something wrong with my phone or what?

Thank you

And I went also by the help of settings sound and done what she suggested and still nothing. Can someone help me... AS SOON AS POSSIBLE?

Edit: ringtones and alerts are the only issues here, the music works very well on the handset and the headset

reboot hard, everything works fine now.

Tags: BlackBerry Smartphones

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