BlackBerry smartphones nothing doin

Impossible to get the torch 9800 for reply all. Not even to turn it off. Default is "Please enter password", but no screen or keyboard present works. Any ideas for a fix?

Remove the battery solved the problem.

Tags: BlackBerry Smartphones

Similar Questions

  • BlackBerry Smartphones nothing works on a BB?

    I just bought a BB 8820, which would supposedly is a Smartphone. With the iPhone 3 G comes out to the expensive dataplans, I thought BB would be a nice alternative. First surprise, it is that it only works with exchange and the company because no alternative is only supported in the Denmark where I use it.

    OK, so this isn't really for lack of wheels, but makes use of my BB just as expensive as the iPhone. I would have been OK with it, but here's my problem: nothing works!

    The browser, apparently only works on wifi, but not cell - really?

    The GPS function has not yet find a satellite. Indoor and outdoor.

    The cards do not have any kind of photo without worrying if these accessible WiFi or not.

    Many applications refuse to work indicating that I need to a network or a wifi connection. This at the same time, when other applications are actually using the same wifi connection, which is apparently not found.

    I tried the download of desktop software, but none of the versions I've tried work. Only, it can not sync, does not or can not find my BB.

    Regarding the site Web of BB I can't even it works no doubt. The only reason why I posted this message here, is that there is no link to send an e-mail to the support team. (even if I agree - at this point my patience is too weak to look at for a long time).

    So my question is simply: is there someone out there who knows if that's what you should expect from a BB or can I ask someone for a solution that would at least make my BB worth more than a $ 10 Nokia 1100?

    jesperonline wrote:

    I just bought a BB 8820, which would supposedly is a Smartphone. With the iPhone 3 G comes out to the expensive dataplans, I thought BB would be a nice alternative.

    I wouldn't compare the Blackberry to the iPhone.  Blackberries are designed for professional use, and I don't like what people tell you.  Technology of e-mail push like no other and is the largest point Seling to a Blackberry.  The iPhone has been designed for personal use and just happens to have a few features of the add-on that helps with the use of the company.  Comparing the iPhone to the Blackberry, you invite a bunch of comments from the RIM fanboys.

    jesperonline wrote:

    First surprise, it is that it only works with exchange and the company because no alternative is only supported in the Denmark where I use it.

    There are several messaging for Blackberry solutions.  First, there is the Blackberry Enterprise Server (BES).  This solution supports Microsoft Exchange, Lotus Notes and Novell GroupWise, and all required documentation is on www.blackberry.com.  This solution is more for companies with many users of Blackberry.  There is also the Blackberry Internet Service (BIS), which is provided by your cellular operator and managed by RIM.  There should be a bookmark in your browser for the installation of the mail, and it is the configuration of the BIS account.  I do not know what other than Microsoft Exchange Outlook Web Access BIS support...  You can also use the Desktop Redirector that monitors your e-mail client, and relays the mail to your handheld.  This requires to have the software installed on a computer that runs all the time, and you leave your mail client open (this solution is less impressive in my opinion).

    jesperonline wrote:

    The browser, apparently only works on wifi, but not cell - really?

    I have a Sprint 8830 that doesn't have WiFi.  Almost every day, I use my browser over the cellular network.  To do this, you need your cell carrier BIS service books (this may also be why the e-mail does not work for you).

    jesperonline wrote:

    The GPS function has not yet find a satellite. Indoor and outdoor.

    The cards do not have any kind of photo without worrying if these accessible WiFi or not.

    Have you tried a battery pull?  In addition, if your browser and e-mail do not work, it is quite possible that you don't have a data plan, you'll need to render images in Blackberry Maps.  Try saving your computer on the network wireless Pocket (Options--> Options--> host Routing Table.  Click on the ball in, then select Save now).

    jesperonline wrote:

    I tried the download of desktop software, but none of the versions I've tried work. Only, it can not sync, does not or can not find my BB.

    The software will not work unless you also install the software on the handheld.  Check with your carrier for the latest version of the Desktop Manager and device software.  Software device for the same device of a another carrier will not work, because they are specially packaged for their respective holders.  Official carrier sites can be viewed here: http://na.blackberry.com/eng/support/downloads/download_sites.jsp.

    jesperonline wrote:

    Regarding the site Web of BB I can't even it works no doubt. The only reason why I posted this message here, is that there is no link to send an e-mail to the support team. (even if I agree - at this point my patience is too weak to look at for a long time).

    RIM does not provide free technical support.  Support with them incidents are paid from the outset, similar to Microsoft.  If you have a technical question, the best point of contact is your carrier, because most have dedicated teams of support of Blackberry.  You can also sign up for the Blackberry Professional Software Express, which comes with a free support incident.

    I can understand your aggravation, I think that most are of poor communication.  BlackBerry devices require a "Service books" almost everything to work.  If you want to access the data (browser, e-mail, etc.) via the cellular network, you need the BIS service books.  If you want to run GMail on your Blackberry, you GMail service directories, etc.  I remove the battery, wait 30 seconds, then back - turn on the Blackberry.  Once you have good coverage, try saving your device on the network (should say you record message sent, and you will get a response in your folder of Messages saying that you have been activated successfully on the wireless network).  If you do not receive the message saying that you have been registered successfully on the wireless network, you will need to check with your carrier that you have a Blackberry data plan.  Registration on the network invited the carrier to push directories of service important to your handheld, or else your Blackberry is not really mush more useful than this Nokia 1100 $ 10.

    -Derek

  • BlackBerry Smartphones nothing happens when I turn it on

    When I turn my phone (which can be done by removing the battery and then again) lights up the screen and picture lights etc. but none of the buttons work and it does not seem to react to anything be it,.

    Tried to put my phone in a dry place in case it was water damage during 6 days and that did not work, I can not download the new software. is there something I can do?

    Any help at all will be appreciated!

    Thank you

    Have you been able to download and install the software on your computer as shown above? If this isn't the case, you get an error? If so, what is this error?

    You don't need to click on anything on your smartphone BlackBerry® make reloading.

    Follow the steps in KB11320 how to perform a clean reload of the BlackBerry Device Software for Windows or KB19915 complete a clean reload of software applications smartphone BlackBerry using BlackBerry Desktop Software on a Mac computer

    Don't forget to backup your data first.

    If keys is over reacting after reloading the software, contact your point of purchase for further investigations.

    Let me know how make you out.

  • Help on the home screen blackBerry Smartphones nothing will work!

    MY blackberry curve is locked on the main menu and I can move the trackball but I can't click on what whether, or type anything, I deleted it and put again but still nothing, also when the backlight turns off it won't restart! Help please!

    Is there damage to the water? Open the battery compartment and check indicators on the battery and in the Bay of roses. Apparently, you do not have dropped the phone in water so that he could get moisture damage and it plays havoc on the keyboard and trackball. If the indicators are pink and then remove the battery and place the phone in a dry place, for example in front of an air conditioner. Give him a few days to dry, and then try again.

    If this isn't the problem then this is may be defective. You're under? Generally, you are covered for 1 year then try and get a replacement.

  • BlackBerry Smartphones nothing happens when I connect my 8310

    Hello!

    I'm trying to connect my blackberry to my PC (windows7 x 86) but nothing happens, not even a pop-up Windows.

    I installed Desktop manager, tried several versions of 4.6 to 6.01, I avoid "BlackBerry USB and Modem ENG pilots (DM4.5 B13)" too.

    In the universal device, under Serial Bus drivers Manager, there's nothing associated with BlackBerry of Rim or unknown device.

    The MiniUSB to USB cable, it is not Blackberry, it is unknown producer.

    I don't have the CD.

    Can anyone help?

    Thank you!

    ---

    v4.5.0.44 (Platform 2.7.0.61)

    ---

    Media card support: on

    Encryption mode: no

    Mass storage Mode support: on

    Auto enable mass storage Mode when connected: Yes

    Total space: 964,4 MB

    Free space: 961,6 MB

    ---

    Hello

    radu191289 wrote:

    Hello!

    The MiniUSB to USB cable, it is not Blackberry, it is unknown producer.

    Its quite possible that this is a cable to charge only and not for data transfer. A good OEM cable is recommended.

    However, with the device connected and turned on, go to my computer and see if the BB is listed as a drive. If not then its certainly the cable fault.

  • Software updates of blackBerry Smartphones

    My BlackBerry 9930 cannot send request for available updates via the wireless network

    EmmanuelSmith911 wrote:
    I tried and nothing has changed,

    Hmmm... Sorry to sound as I do not understand, but well I don't. Does this mean that the steps, has worked exactly as described, but do not resolve the symptoms you have described initially? Alternatively, the steps even not worked exactly as described?

    EmmanuelSmith911 wrote:
    I'm starting to think that this could be the it policy which could cause this problem. How can I remove the it policy?

    It is possible. But if you stay on BES, you cannot remove the it policy... you have to work with your BES admins to solve the problem.

    If you are not on BES, you must first check if you have a latent policy on board:

    • Article ID: KB30076 How to check for an it on a BlackBerry smartphone policy

    If you have one, then this is the only method to remove:

    • Article ID: KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

    Beware you warnings... it's completely destructive to everything you have on your device now, then you must know how to recover from that after the withdrawal of the policy. If you choose to use the backup/restore as your method of recovery, so make sure you do selective and not wholesale... If you restore databases who say company policy or something similar, then you just put it on your device policy, and be right back where you started.

    Good luck!

  • Error jvm 102 on Blackbery Bold blackBerry Smartphones

    White screen with JVM 102 error. How can I fix it without losing any data

    time GUID:0x97C9F5F641D25E5F: 02:00 Thu Jan 01 1970 severity: 0 type: 2 appystem data : VM:VECPs = com.dataviz.dxtg.stg.excel.xls.
    time GUID:0x97C9F5F641D25E5F: 02:00 Thu Jan 01 1970 severity: 0 type: 2 appystem data : VM:VECCs = Excel97Model
    time GUID:0x97C9F5F641D25E5F: 02:00 Thu Jan 01 1970 severity: 0 type: 2 appystem data : VM:VECMm=()
    time GUID:0x97C9F5F641D25E5F: 02:00 Thu Jan 01 1970 severity: 0 type: 2 appystem data : VM:VCPEs Module = ' SheetToGo47-4' ran out of memory while checking (603)»
    time GUID:0x97C9F5F641D25E5F: 02:00 Thu Jan 01 1970 severity: 0 type: 2 appystem data : VM:VCPKv = 1
    time GUID:0x97C9F5F641D25E5F: 02:00 Thu Jan 01 1970 severity: 0 type: 2 appystem data : VM:VCPNs = SheetToGo47-4
    time GUID:0x97C9F5F641D25E5F: 02:00 Thu Jan 01 1970 severity: 0 type: 2 appystem data : VM: + BORK
    time GUID:0x97C9F5F641D25E5F: 02:00 Thu Jan 01 1970 severity: 0 type: 2 appystem data : JVM error 102
    time GUID:0x97C9F5F641D25E5F: 02:00 Thu Jan 01 1970 severity: 0 type: 2 appystem data : invalid code in filesystem
    time GUID:0x97C9F5F641D25E5F: 02:00 Thu Jan 01 1970 severity: 0 type: 2 appystem data : JVM:INFOp = 2280a8b3, a = '5.0.0.586', o = '5.1.0.146', h = 4001507

    Hello Drgnh

    Welcome to http://supportforums.blackberry.com/

    The JVM 102 error occurs when one or more files COD, either from an application or the operating system itself, are damaged as a result an immediate stop of all processes in the BlackBerry Smartphone is generated, preventing the loading of the operating system boot sequence.

    The BlackBerry software should update the phone.

    Search and download your OS and everything above applies

    By sdgardne 

     

    However, here's what I propose...

    The easiest way is, on a PC (you can not do on MAC):

    (1) make sure you have a current backup and your BB complete... you can find complete instructions via the link in my sig auto below. (It's probably debatable given the errors you have... it is likely that your data are already parts of your device, which means that you must now rely on a backup you took before that happened.)

    2) uninstall all the BB OS packages from your PC,

    (3) make sure you have the BB Desktop Software already installed

    (4) download and install on your computer, the BB OS package you want:

    • http://us.BlackBerry.com/support/downloads/download_sites.jsp
    • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

    5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

    • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
    • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

    6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

    6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

    If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

    You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

    You can also try the "skeleton OS Reload procedure" in an attempt to circumscribe the precise causal element:

    1. Load your OS "bare bones"... If everything is optional, do not install it.
    2. If the behavior is immediately, then try another OS with step 1
    3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
    4. Add one more thing - no matter how tempting, one.
    5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
    6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

    When the behavior shows up, you know the culprit... the last thing you have loaded.

    If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

    If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

    You may also use these tips:

    If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

    • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

    Good luck and let us know!

  • Help of blackBerry Smartphones that apps on my Blackberry Curve 9360 were gone after complete wiping!

    I'm wiping yesterday and when I checked on my "device" option, the "battery" option was missing, where I can choose the level of my light screen. Another thing, it is that my 'analysis of the BB device' were like a stethoscope icon, but after you wipe, the icon changed into a black rectangle with a question in the middle of the matk. Whence this 'battery' device option missing? How do I get him back? If it cannot, how should I do if I want to put my light svcreen level? And I can delete this now rare device monitor 'BB' since I can't find the button Delete like other apps? HELPPPPPP! Thanks a lot for the answers!

    Hello!

    Based on your description, I would recommend a full reload of the operating system. The easiest way is, on a PC (you can not do on MAC):

    (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

    2) uninstall all the BB OS packages from your PC,

    (3) make sure you have the BB Desktop Software already installed

    (4) download and install on your computer, the BB OS package you want:

    • http://us.BlackBerry.com/support/downloads/download_sites.jsp
    • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

    5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

    • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
    • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

    6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

    6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

    If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

    Note that all the apps add-on indeed went from the device... a WIPE is very obedient and removes the add-on apps. Reference:

    • Article ID: KB16307 Actions performed by the BlackBerry smartphone during the removal of the user stored and application data

    Good luck and let us know!

  • BlackBerry Smartphones BB 9000 os 5.0 update

    Hello Sir/Madam

    Please help me for my BB Bold 9000 Os update

    I install BB 7 Desktop Manager and I used to update the operating system of v.5... 0 for the mobile, but then that update it shows the error and it gives an error at "CONNECTING TO jVM" and it shows the error to "APPLICATION LOADER WAS UNABLE TO CONNECT WITH YOUR DEVICE. "PLEASE RE-CONNECT YOUR DEVICE, ENTER THE PASSWORD IF NECESSARY AND CLICK RETRY.

    Hello and welcome to the community!

    The easiest way is, on a PC (you can not do on MAC):

    (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

    2) uninstall all the BB OS packages from your PC,

    (3) make sure you have the BB Desktop Software already installed

    (4) download and install on your computer, the BB OS package you want:

    • http://us.BlackBerry.com/support/downloads/download_sites.jsp
    • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

    5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

    • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
    • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

    6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

    6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

    If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

    You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

    You may also use these tips:

    If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

    • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

    Good luck and let us know!

  • BlackBerry smartphones can not update AppWorld 907 invalid COD

    Hi guys. I bought my Torch 9800 (v6.0.0.570) in 2011 and so far the problem is still not resolved. Everytime I open the AppWorld

    -A message appears: "To continue to use Blackberry App World, you must upgrade your current version."

    - Then I download the update.

    Whenever the 99% achieved download bar, suddenly a message appears "907 invalid COD".

    I can't even delete my BB AppWorld. There is no option "Delete" in "Application Management" or "Modules".

    Hi Firdaus92

    In this case, it is advisable to upgrade the version of your operating system to the v6.0.0.756

    Search and download your OS and everything above applies

    By sdgardne 

     

    However, here's what I propose...

    The easiest way is, on a PC (you can not do on MAC):

    (1) make sure you have a current backup and your BB complete... you can find complete instructions via the link in my sig auto below. (It's probably debatable given the errors you have... it is likely that your data are already parts of your device, which means that you must now rely on a backup you took before that happened.)

    2) uninstall all the BB OS packages from your PC,

    (3) make sure you have the BB Desktop Software already installed

    (4) download and install on your computer, the BB OS package you want:

    • http://us.BlackBerry.com/support/downloads/download_sites.jsp
    • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

    5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

    • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
    • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

    6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

    6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

    If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

    You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

    You can also try the "skeleton OS Reload procedure" in an attempt to circumscribe the precise causal element:

    1. Load your OS "bare bones"... If everything is optional, do not install it.
    2. If the behavior is immediately, then try another OS with step 1
    3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
    4. Add one more thing - no matter how tempting, one.
    5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
    6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

    When the behavior shows up, you know the culprit... the last thing you have loaded.

    If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

    If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

    You may also use these tips:

    If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

    • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

    Good luck and let us know!

  • BlackBerry smartphone app error 603 and BBDS does not recognize my device

    Here's the situation: the battery ran out on my unit earlier this week. When I started to charge, the unit will start automatically restart. Before restarting, the messages "error app 603' and 'reset' appeared. If I click "reset", the whole process starts again.

    The previous messages in the forum I read about 'error app 603' suggested I should restore the device settings or reinstall the operating system. I tried to connect my device to my laptop via USB cable, however the computer will only recognize the connected device with a chime at the beginning of the discount to zero, followed quickly by a chime of disconnection being rebooted. The computer or software Deskstop BlackBerry recognizes the device while it is stuck on the '603 error message' app.

    What else can I try?

    Hello and welcome to the community!

    Here's a knockout who deals with this error:

    For the charging of the OS, you can better use this method... on a PC (you can't do this on MAC):

    (1) make sure you have a current backup and your BB complete... you can find complete instructions via the link in my sig auto below. Sorry, already a moot point counts with the error.

    2) uninstall all the BB OS packages from your PC,

    (3) make sure you have the BB Desktop Software already installed

    (4) download and install on your computer, the BB OS package you want:

    • http://us.BlackBerry.com/support/downloads/download_sites.jsp
    • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

    5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

    • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
    • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

    (6) work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

    If, during the process of step 6, your BB presents "507" error, simply unplug the power cord of the BB USB and reinsert it. do nothing else... This should allow the installation to continue.

    You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

    You may also use these tips:

    If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

    • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

    Good luck and let us know!

  • BlackBerry smartphones can not CONNECT to THE SERVER

    Hello need help. My Blackberry Curve 8520 (OS 5.0.0.1036) does not connect to the server. It shows my network (Vodafone) and gets a strong signal; makes and receives calls; connect wifi; but it is also completely static. After the first Setup email screen I get: your device has a connection to the server problm.  (I think it means the Blackberry server?)  So I can not connect any email.  Very well in my other near-identical Curve 8520 Sim Card work.  How can I do please?  Y at - it a reset or software update is complete I can undertake? Thank you, Michael

    I can help you with the it policy... lack of procedure for access to the BES server, this (and only this) cleanse a BB to an it policy:

    • Article ID: KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

    If you do a backup/restore, don't do this basically... rather, backup/restore only the databases specific you need (for example, calendar, contacts, messages, etc.) and more precisely to avoid data bases having something to with COMPUTER policy, business, etc.. If you restore those, the it policy will be conscientiously restored to the device, and you will be right where you are now.

    As for a BES Server trying to reach out... There is nothing that I can offer you. Your best bet is to talk to your provider and make sure you have no BES-level service enabled on your account of them. Who should (note 'should'... is there no guarantees) prevent a BES server to reach out and the reactivation of your device.

    Good luck!

  • BlackBerry Smartphones BlackBerry9900

    Hello

    I recently picked up a Blackberry 9900 in a taxi with two sim cards, an insertion Vodacom and cell C on the cover, I stayed with him for a week, as he had an expppecting Ppassword the owner on the phone but nothing, he ended by saying "phone not allowed MM6" and I ended up removing the sim card because they have codes ficche also and I reset it I ended up him, but it is not the signal loading, please help me RIM team.

    I have two own phones a Samsung S5 and BB 9780, please help me to unlock the network.

    Kind regards

    Iqulusi

    OK, so you need to start with is the following:

    • Article ID: KB05099 Steps to take before selling or after the purchase of a used BlackBerry smartphone

    The steps of the WIPE removes prevention device-lock password and return the unit to (almost) a State of "new factory". If the device is locked by password, then you just keep trying until exhaust you all attempts, how much the device will perform the WIPE to remove this password.

    Be aware, however, that it didn't is not held here which may have to be performed by the actual owner of the disk... for example, the former carrier may refuse your request to release the BB ANKLE of their BIS system so that you can have your door - create an account BIS for the device. You are not the owner of the disc with that carrier, but as you go through the required legal process, the police various or other reports that you hold some sway with the former carrier.

    In addition, it is possible that the previous owner reported to their carrier (and other authorities) as lost, and the unit may now be on the blacklist, which will prevent its features on any carrier anywhere, anything else is done. But, again, these official reports, you have maybe a few extend.

    You do not want to check if the device is carrier unlocked or not... If not, then it can only serve as it is originally made for door. Reference:

    However, even if unlocked, so also reported as lost, then it still won't fully work on any medium. Except again once you use your police service and other reports as stabilizing with the carrier imposed on the lock.

    Also, be aware that no BB devices are universally functional on all carriers. First, each model is made with only a few radio technologies and frequencies that the unit can operate with... and can operate on carriers that operate on those. In addition, each carrier decides what specific device model numbers that they will support for these features BB... If the carrier does not have this device as supported for automatic broadcasting HRT and address book maintenance, then full BIS functions may not be possible, even if it is consistent with what the carriers of radio signals.

    You have a lot of work to do. Good luck and let us know!

  • BlackBerry smartphones cannot add a language to my device

    Hello

    I am trying to add the French language on my camera and to remove Russian and Arabic which are implemented in it.

    In the desktop software, I can't find any specification to do this. When I press 'Applications' - there is no alternative than matks the possibility to add or remove languages.

    Can you help me?

    Hello and welcome to the community!

    Please start here:

    • KB05305 Location of support for BlackBerry smartphones
    • KB13067 How to get language for BlackBerry smartphones packs

    In general, it is the package BB OS exact that you install (via your PC) to your BB, and further, then by selecting the languages that you want to appear on the BB. Is what I recommend, on a PC (you can't do this on MAC):

    1) uninstall all the BB OS packages from your PC,

    (2) make sure you have the BB Desktop Software already installed

    (3) download and install to your PC, the BB OS package you want:

    (4) If this OS package comes from one carrier other carrier for which your BB was built, then remove, on your PC, all copies of the SELLER. XML (there will be at least one, maybe 2)

    (5) run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC. If, during the process, your BB votre BB a '507' error, simply unplug the power cord of the BB USB and reinsert it. do nothing else... This should allow the installation to continue.

    Do not forget to save.

    If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

    • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

    Good luck and let us know!

  • Phone of blackBerry Smartphones is possesed?

    Hi... my blackberry 9900 randomly opens messages and apps and call someone from my contact list, the screen keeps jumping and open anything... help please!

    OK thanks... you did a Wipe of security on the device, not a factory reset. Ok.

    In view of all your symptoms and issues, I would recommend a reload of the OS. The easiest way is, on a PC (you can not do on MAC):

    (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below. It is perhaps questionable in your situation... you may or may not now be able to make a backup. I hope that you have a recent, that you can use.

    2) uninstall all the BB OS packages from your PC,

    (3) make sure you have the BB Desktop Software already installed

    (4) download and install on your computer, the BB OS package you want:

    • http://us.BlackBerry.com/support/downloads/download_sites.jsp
    • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

    5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

    • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
    • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

    6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

    6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

    If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

    You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

    You can also try the "skeleton OS Reload procedure" in an attempt to circumscribe the precise causal element:

    1. Load your OS "bare bones"... If everything is optional, do not install it.
    2. If the behavior is immediately, then try another OS with step 1
    3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
    4. Add one more thing - no matter how tempting, one.
    5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
    6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

    When the behavior shows up, you know the culprit... the last thing you have loaded.

    If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

    If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

    You may also use these tips:

    If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

    • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

    Good luck and let us know!

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