BlackBerry Smartphones pass photos from BB to the PC

The pictures stored in the card media on my Bold 9650 appear not on the BB desktop software to transfer them to my PC. I can see the photos on my BB. The software shows the map of media in areas of device options and shows how it is free. When I click on images in the Media Sync I get the message "no available pictures - there no pictures to import from your device.

I also see the image files using folder in my windows management areas, but of course it is not good to copy on my PC directly because they are encrypted and cannot be opened.

Thoughts? Thank you!

Ahhhhh... Yes, a policy IT (which would have been my next guess, I promise you! ). If this is the case, then you need to talk to them and these KB may apply:

  • KB21172 How to remove the microSD card encryption
  • KB15244 What is Content Protection and encryption on BlackBerry smartphone
  • KB11963 How do I change the setting for the Protection of the content on the BlackBerry smartphone

It can be much more than the it policy is limit exactly what you are trying to (copy to the PC things of the BB). You should probably talk to them before being certain of what they block, and that they do not block.

Good luck!

Tags: BlackBerry Smartphones

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