BlackBerry Smartphones Epocrates install error message "failure of tunnel.

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• BlackBerry Smartphones - untrapped exception error message: webkit shared instance unavailable: null

  I was browsing a website via google when the page is empty and the above message came. I can access is no longer browsing the internet on my blackberry just got the message.

  I don't know if I'm on track to restart MDS connection service, after looking at the help sections? Only problem is that I have not the slightest idea how to do this.

  Interestingly, I can still access my facebook and ebay apps just won't use google or internet browser.

  Any help much appreciated.

  Hi mollypiper

  Welcome to the Forums of the BlackBerry Support

  Have you recently installed a new application on your device? If you then uninstall or undo the changes that you did before this error appeared on your device. Also, try these steps and see if that helps:

  1 - Save your pocket computer.

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • You expect a registration messages in your Inbox messages.

  2 remove and return your Service book

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Expect an enrollment message arrives in your Inbox for each e-mail address you have.

  3. and then do a restart of battery like that pull while the device is powered on remove your battery wait for a min. then reinsert back

  Or you can call your service provider for further assistance. Try it and tell us.

• BlackBerry Smartphones Roxio Manager (error message 1721)

  Model "BOLD"

  I have a few problems when installing the Desktop Manager v4.6 on Windows XP/SP3. I get the error message 1721 (pkg install incorrect) during installation even if the software finished installing. Later when I try to run Media Manager it crashes and almost crashes my computer. I downloaded a new version of the RIM website, UN-installed and made sure that the files have been removed and restarted the computer, but the same error.

  Does anyone have feedback on how to solve this problem.

  Thank you.

  Hi and welcome to the forums!

  I suggest you reinstall the Office Manager and Roxio

  I would suggest that you use the desktop clean uninstall the program.

  and the Roxio own uninstall program to remove everything in the registry

  and system folders. You can then create own versions of both:

  Thank you

  Don't forget to adjust your thread. Put the check mark in the green box containing your answer! Thank you

  For the Office:

  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...

  For Roxio: (XP system)

  http://KB.Roxio.com/content/KB/creator/000086CR

  (Vista)

  http://KB.Roxio.com/content//KB/creator/000127CR

• BlackBerry Smartphones emails and Error Messages

  Hello world

  I love my 8900 but recently is has started to make me mad for two reasons and I wonder if you can help.

  • I continue to receive emails, and it is said in the subject: RIM_bca28a80-e9c0 - 11 d 1-87fe-00600811c6a2. These emails are sent by: [email protected]

  How can I stop coming through.

  • At least once a week, my screen goes white with data error message and I have to restart the phone. Any ideas why this is?

  Thank you all for your help.

  LEA

  Article ID: KB21849 Network@etp messages have been received in the mail and on the BlackBerry smartphone application

• BlackBerry Smartphones untrapped Exception error messages

  Hi nGuys,

  I was sent an email with a large attachment with it and now I can't access my emails or send texts?

  Whenever I try, I am presented with this error message: -.

  "Eception exception: java.long.array Indexoutofboundsexception' and an 'OK' button."

  When I click this, (in the vain hope that everything will be OK from here in, it disconnects from the app and I'm at square one!)

  That's why making the phone useless.

  When I contacted Blackberry support, it says that he does not know of "Eception exception: java.long.array Indexoutofboundsexception'?"

  Little help would be greatly appreciated: -.

  Hello and welcome to the community!

  There is virtually no diagnosis of those - they are the equivalent of random errors in Windows for which trace the root cause is futile. Basically, here's the last out in the programming code - some event occurred for which there is no event handler in the code. The patch is an update of the code that handles the event... but, again, what is the event is almost impossible. So, there are a few things to try:

  Sometimes, the code simply is damaged and needs to be updated - just like a reboot:

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  There may be a code updated to the value of the carrier - check out them through this Portal:

  • http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  The toughest possible causes are a bad application behave. To find it, there are two options. Is to see if you can read the log file:

  Go to the home screen. Hold down the "alt" key and type "lglg". (You won't see anything as you type). This will bring up the log file. Scroll down (probably a lot of pages) until you see a line that says "eception execption. Click on this line. The application name will be in the info. Alternative methods to implement the newspapers are in this KB:

  • KB05349 How to activate, view, and extract the the event logs on a BlackBerry smartphone

  The other method is to remove the apps one at a time, wait a while between the two (I usually recommend a week), until the problem stops... revealing the offending application. Yet another method is to recharge the BB OS itself, leaving little time between the addition of other applications on the BB in order to be able to determine exactly what is the cause.

  trevorburdett wrote:

  When I contacted Blackberry support, it says that he does not know of "Eception exception: java.long.array Indexoutofboundsexception'?"

  That's an interesting statement... exactly how did you get that? As in, who did you call? RIM offers zero support to front line for BBs... only via the escalation of a carrier can you receive free support from RIM. You go through your carrier?

  Good luck and let us know!

• BlackBerry smartphones Please HELP - error message, re ringtone format "not supported".

  Although I could open, download and use the ringtones recently, now when I try to open ringtones I get this error message in the press folder: "media being played is a format not supported."  and will not play.  I got no call to check if my phone will ring or not, but I guess that since it won't read in the media, I am unable to pull the top of the ringtone... period.

  I am a newbie to Blackberrys... any help would be so appreciated.  Thank you.

  VDP

  Problem solved.

• BlackBerry Smartphones Mass Storage error message

  I have a 8 GB msd card in the 8320, mass storage is on, but when I access the phone via Roxio media manager, it the message "Please activate the Stoge mass on your device in Mode" Mithril. Tried on and outside, nothing. I can see the storage memory phones. There are pictures of the camera stored on the card, I can see from the phone. Also I can not see the phone via the XP Explorer.

  All other synchronization functions seem to work.

  Thanks for the answers but not resolved the problem. I found the answer on another forum and will post did it here because this is a common problem.

  The phone (which was new out of the box T - Mobile 30 December 2008) doesn't have the correct operating system for T-Mobile. The version of the phone was 4.0.X (very old - makes me wonder about the history of the phone) and the Media Manager software was also 4.1.X - the version required for Desktop Manager is 4.6.x and for the version phone 4.5.x

  You must first install the correct desktop to your manager, then open that and install the new operating system for the phone (takes a few hours), then you must re-enable all e-mail accounts and programs, as well as the phone itself.

  Questions which fixed the upgrade:

  Card Media access

  Media Manager

  Sync

  Address book

  and many other things.

  Now, if someone has a suggestion for a good media manager that works with the Blackberry, I would be really glad the Roxio is a Devourer of memory and is clumsy and slow. BlackBerry needs to find a better partner.

  My last words - why with a new phone, I can't this Council for support of BB? I guess that there is no support.

• BlackBerry smartphones ever-RECURRING ERROR MESSAGE "CONNECTION CLOSE" SERVER CERTIFICATE

  I get repeated screen popping up saying:

  "you try to open a secure connection, but the server certificate is not approved.

  Continue

  Close the connection

  View certificate

  Certificate of trust

  When I say "trust" and he asks me my password to the key holder, I enter, but get a message saying-

  "Certificate could not be added to the reliable key store due to restrictions of IT strategy"

  I then just keep reshowing the first screen every 5 minutes approximately and it drives me crazy.

  Can someone help me please?

  Thank you

  Vicki

  Ah, now it men feeling... it is a second hand unit that my husband received from his employer. This means that they put permissions. I'll work while using them. Thanks, you've been a great help, it was starting to drive me crazy! Vicki cordially

• I have an old computer running windows 98 when I try to start until you get a date checking DMI Pool error message failure boot ATAPI CD-Rom 07,08 what this mean and how can I solve this problem?

  I have an old computer running windows 98 when I try to start until you get a date checking DMI Pool error message failure boot ATAPI CD-Rom 07,08 what this mean and how can I solve this problem?

  I want to erase the hard drive and use it to install windows xp.

  From what I've read, it could be a number of things that went on the wall. Issue of dead hard drive, BIOS, peripheral USB plugged when starting, etc.

  Does not help, but could help to point you in the right direction...

• Error message "failure configuration windows updates, changes in recovery, do not turn off computer.

  I tried to update my laptop with windows updates and an error message "failure windows updates, changes configuration recovery, stop computer" has been there for 20 hours and nothing happens. I can't get rid of this message despite the closure of the laptop for 2 hours and take out the battery. How can I get out of this perpetual loop please?

  I have windows 8.

  [Original title: Windows updates]

  Use any method is needed to access Advanced Startup Options in Windows 8 or 10 including if necessary to the installation media to create for Windows - 8.1 help Windows to start in console repair on the second screen.

  Startup options run the system restore which is the first line of defense and still has a Restore Point before installing the updates.

  If it does not try to repair the startup or as a last resort a refreshment or a Reset.

• When you try to update I get files no long registered or installed error message. I click on register or update for me. said was both 100% try again & get the same

  I can't update I get is more rgisteed or installed error message. When I try to fixit I get error report faild to install components. I can't get scurity essentials to install. What should I do to fix this

  Hello

  I suggest try to reset the Windows Update components, follow these steps:

  1. Open a Windows command prompt window. To open a command prompt, click Start , and then click run. Copy and paste (or type) that follows the command in the Open box, and then press ENTER:

     cmd

  2. Stop the BITS service and the Windows Update service. To do this, type the following commands at a command prompt. Press ENTER after you type each command.
     • net stop bits
     • net stop wuauserv
  3. Delete the qmgr*.dat files. To do this, type the following command at a command prompt and press ENTER:
     Del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr*.dat.
  4. If this is your first attempt to troubleshoot Windows Update by following the steps in this article, go to step 5 no proceed to step 4. Step 4 should be done only at the time the Troubleshooting If you cannot resolve your Windows Update problems after following all the steps but step 4. The steps in step 4 are also carried out by the "aggressive" mode of the fix it Solution above:
     1. Rename the following files to *. BAK:
        • %SystemRoot%\SoftwareDistribution\DataStore
        • %SystemRoot%\SoftwareDistribution\Download
        • %Systemroot%\System32\Catroot2

        To do this, type the following commands at a command prompt. Press ENTER after you type each command.

  • Ren %systemroot%\SoftwareDistribution\DataStore master
  • Ren %systemroot%\SoftwareDistribution\Download master
  • Ren %systemroot%\system32\catroot2 master
• Reset the BITS service and the Windows Update service for the default security descriptor. To do this, type the following commands at a command prompt. Press ENTER after you type each command.
  • SC.exe tisb strands D: (A; CCLCSWRPWPDTLOCRRC; SELLERS) (A; CCDCLCSWRPWPDTLOCRSDRCWDWO; (BA) (A; CCLCSWLOCRRC; AU) (A; CCLCSWRPWPDTLOCRRC; CENTRAL UNIT)
  • SC.exe tisb wuauserv D: (A; CCLCSWRPWPDTLOCRRC; SELLERS) (A; CCDCLCSWRPWPDTLOCRSDRCWDWO; (BA) (A; CCLCSWLOCRRC; AU) (A; CCLCSWRPWPDTLOCRRC; CENTRAL UNIT)
• Type the following command at a command prompt and press ENTER:
  CD /d %windir%\system32
• Reregister the BITS files and Windows Update files. To do this, type the following commands at a command prompt. Press ENTER after you type each command.
  • Regsvr32.exe atl.dll
  • Regsvr32.exe urlmon.dll
  • Regsvr32.exe mshtml.dll
  • Regsvr32.exe shdocvw.dll
  • Regsvr32.exe browseui.dll
  • Regsvr32.exe jscript.dll
  • Regsvr32.exe vbscript.dll
  • Regsvr32.exe scrrun.dll
  • Regsvr32.exe msxml.dll
  • Regsvr32.exe msxml3.dll
  • Regsvr32.exe msxml6.dll
  • Regsvr32.exe actxprxy.dll
  • Regsvr32.exe softpub.dll
  • Regsvr32.exe wintrust.dll
  • Regsvr32.exe dssenh.dll
  • Regsvr32.exe rsaenh.dll
  • Regsvr32.exe gpkcsp.dll
  • Regsvr32.exe sccbase.dll
  • Regsvr32.exe slbcsp.dll
  • Regsvr32.exe cryptdlg.dll
  • Regsvr32.exe oleaut32.dll
  • Regsvr32.exe ole32.dll
  • Regsvr32.exe shell32.dll
  • Regsvr32.exe initpki.dll
  • Regsvr32.exe c:\windows\system32\wuapi.dll
  • Regsvr32.exe c:\windows\system32\wuaueng.dll
  • Regsvr32.exe wuaueng1.dll
  • Regsvr32.exe c:\windows\system32\dllcache\wucltui.dll
  • Regsvr32.exe c:\windows\system32\wups.dll
  • Regsvr32.exe wups2.dll
  • Regsvr32.exe wuweb.dll
  • Regsvr32.exe qmgr.dll
  • Regsvr32.exe qmgrprxy.dll
  • Regsvr32.exe c:\windows\system32\wucltux.dll
  • Regsvr32.exe c:\windows\system32\muweb.dll
  • Regsvr32.exe c:\windows\system32\wuwebv.dll
• Reset Winsock
. To do this, type the following command at a command prompt and press ENTER:
netsh winsock reset
• If you are running Windows XP or Windows Server 2003, you must set the proxy settings. To do this, type the following command at a command prompt and press ENTER:
  Proxycfg.exe d
• Restart the BITS service and the Windows Update service. To do this, type the following commands at a command prompt. Press ENTER after you type each command.
  • net start bits
  • net start wuauserv
• If you are running Windows Vista or Windows Server 2008, erase the BITS queue. To do this, type the following command at a command prompt and press ENTER:
  Bitsadmin.exe/Reset /allusers
• Install the latest Windows Update Agent. For more information, click on the number below to view the article in the Microsoft Knowledge Base:
  949104 (http://support.microsoft.com/kb/949104/) how to obtain the latest version of the Windows Update Agent to help manage updates on a computer
• Restart the computer.

WARNING: Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:

322756 (http://support.microsoft.com/kb/322756/ )
How to back up and restore the registry in Windows

Hope the information is useful.

• My backup recently stop working and displays this error message: "failure irremediable 0x8000fff.

  I have recently, I lost all of my info by e-mail and went to try to recover from a backup. discovery of my backup has stop working and displays this error message: "failure irremediable 0x8000fff.   Doesn't sound good!  What happened and how can I solve this problem?

  Hello

  Method 1:
  You can follow the steps provided and check.

  Check the VSS service. Follow these steps:

  a. Click Start and type services.msc in the search box.

  b. Locate the VSS service and make sure that the startup type is automatic.

  i. right click on the service

  II. If the service is stopped, then start the service

  III. Select Properties

  IV. and in startup type, select automatic.

  c. click Ok.

  Method 2:

  
  You can also perform a clean boot and check:

  How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
  http://support.Microsoft.com/kb/929135

  Note: after a repair, be sure to set the computer to start as usual as mentioned in step 7 in the Knowledge Base article.

  Method 3:

  I also suggest to run the disk clean tool and check if it helps.

  Delete files using disk cleanup

  http://Windows.Microsoft.com/en-us/Windows-Vista/delete-files-using-disk-cleanup

• I get the following "Install" error message is damaged and cannot be opened. You must eject the disk image.

  I get the following "Install" error message is damaged and cannot be opened. You must eject the disk image.  Looking for advice on how to install components.  Thank you.

  See the link below:

  https://forums.Adobe.com/thread/2003455

• BlackBerry Smartphones can not download blackberry app world apps - error message 'accept cookies' keeps coming back

  Hello

  I have a curve 3920 v7.1.0 OS running.

  Back in July I kept getting messages from memory and he kept stuck so I had to uninstall applications such as Linkedin or what is App. Then I realized that I didn't have that 2 GB of memory then upgraded to a 16 GB one.

  Now the blackberry works well, but it is impossible to re - install Linkedin or World Apps app or any other interface to Blackberry World, he returns constantly to come with '' BlackBerry ID Services. We detect that the cookies have been disabled in your browser. Please enable cookies to continue. "error message, even if I have a correct installation in the browser option device configuration menu.

  However, I managed successfully to download which is Soft, but not of app world page.

  Any idea of what can be done?

  Thanks in advance.

  VladUK

  Hello HMthePirate,

  You are a rock star - it now everything works - app world, linkedin...

  The only thing I have not done in the past, was to check the 'cookies' in the section 'clear' the browser options. The cache is already ticked.

  Now that I've upgraded the memory card device, it seems that it is slower - finger crossed it is all fixed now.

  Thank you very much. I who was close to ditch blackberry and buy something else. Very happy to see that I can stick on blackberry I love - great support.

  Have a good day - problems solved.

  VladUK

• BlackBerry Smartphones eception exception error when entering the "Messages".

  I have a client who uses a Blackberry World Edition (8830) and when it tries to go in Messages (by clicking on the Messages icon) it gets this error message all the time: uncaught Exception: java.lang.null.pointer

  I tried 2 types of resets, alt + Cap + del and tried to remove the battery when the BB is running and the same thing, I did a hard reset, that is wiping the BB and customer has left me a message this morning that he always gets the same error message.

  My BES Console (synchronize us with Domino servers on a Lotus Notes platform), I see that he has the

  version of the 3.0.0.81 platform

  The BlackBerry version: 4.2.2.196

  His blackberry had a Bell Mobility service.

  At present, the only other thing I can think of is to download the operating system and reload it on the BB using Desktop Manager.

  Can someone help me with this please.  I appreciate all the help.

  Robert Goupil

  BES administrator

  * Update - my client turned on his blackberry with the BES this morning and sent a message that, after activation, the problem seems to be resolved.  Now, is there something different that can be done in case this happens again, we have more than 800 users of blackberry and most of them have the 8830 model.

  Hello

  Your troubleshooting actions have been directly on the money, I see.

  HRT is the host Routing Tables. It's entries sent by the carrier.

  When you highlight the entry above and you click on register now, he recorded with the wireless network. Update the details of the device on the relay of the rim and down icons specific carrier or applicants

  I think that the problem existed in an application corrupted on the smartphone users, by recording the phone, the application

  has been refreshed. It's the first time I've seen this particular exception message solved without device

  reload. (Just for reference I read messages 133150).

  Thank you

  Don't forget to adjust your thread. Put the check mark in the green box containing your answer! Thank you