BlackBerry Smartphones Roxio Manager (error message 1721)

Similar Questions

• BlackBerry Smartphones - untrapped exception error message: webkit shared instance unavailable: null

  I was browsing a website via google when the page is empty and the above message came. I can access is no longer browsing the internet on my blackberry just got the message.

  I don't know if I'm on track to restart MDS connection service, after looking at the help sections? Only problem is that I have not the slightest idea how to do this.

  Interestingly, I can still access my facebook and ebay apps just won't use google or internet browser.

  Any help much appreciated.

  Hi mollypiper

  Welcome to the Forums of the BlackBerry Support

  Have you recently installed a new application on your device? If you then uninstall or undo the changes that you did before this error appeared on your device. Also, try these steps and see if that helps:

  1 - Save your pocket computer.

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • You expect a registration messages in your Inbox messages.

  2 remove and return your Service book

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Expect an enrollment message arrives in your Inbox for each e-mail address you have.

  3. and then do a restart of battery like that pull while the device is powered on remove your battery wait for a min. then reinsert back

  Or you can call your service provider for further assistance. Try it and tell us.

• BlackBerry Smartphones emails and Error Messages

  Hello world

  I love my 8900 but recently is has started to make me mad for two reasons and I wonder if you can help.

  • I continue to receive emails, and it is said in the subject: RIM_bca28a80-e9c0 - 11 d 1-87fe-00600811c6a2. These emails are sent by: [email protected]

  How can I stop coming through.

  • At least once a week, my screen goes white with data error message and I have to restart the phone. Any ideas why this is?

  Thank you all for your help.

  LEA

  Article ID: KB21849 Network@etp messages have been received in the mail and on the BlackBerry smartphone application

• BlackBerry Smartphones untrapped Exception error messages

  Hi nGuys,

  I was sent an email with a large attachment with it and now I can't access my emails or send texts?

  Whenever I try, I am presented with this error message: -.

  "Eception exception: java.long.array Indexoutofboundsexception' and an 'OK' button."

  When I click this, (in the vain hope that everything will be OK from here in, it disconnects from the app and I'm at square one!)

  That's why making the phone useless.

  When I contacted Blackberry support, it says that he does not know of "Eception exception: java.long.array Indexoutofboundsexception'?"

  Little help would be greatly appreciated: -.

  Hello and welcome to the community!

  There is virtually no diagnosis of those - they are the equivalent of random errors in Windows for which trace the root cause is futile. Basically, here's the last out in the programming code - some event occurred for which there is no event handler in the code. The patch is an update of the code that handles the event... but, again, what is the event is almost impossible. So, there are a few things to try:

  Sometimes, the code simply is damaged and needs to be updated - just like a reboot:

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  There may be a code updated to the value of the carrier - check out them through this Portal:

  • http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  The toughest possible causes are a bad application behave. To find it, there are two options. Is to see if you can read the log file:

  Go to the home screen. Hold down the "alt" key and type "lglg". (You won't see anything as you type). This will bring up the log file. Scroll down (probably a lot of pages) until you see a line that says "eception execption. Click on this line. The application name will be in the info. Alternative methods to implement the newspapers are in this KB:

  • KB05349 How to activate, view, and extract the the event logs on a BlackBerry smartphone

  The other method is to remove the apps one at a time, wait a while between the two (I usually recommend a week), until the problem stops... revealing the offending application. Yet another method is to recharge the BB OS itself, leaving little time between the addition of other applications on the BB in order to be able to determine exactly what is the cause.

  trevorburdett wrote:

  When I contacted Blackberry support, it says that he does not know of "Eception exception: java.long.array Indexoutofboundsexception'?"

  That's an interesting statement... exactly how did you get that? As in, who did you call? RIM offers zero support to front line for BBs... only via the escalation of a carrier can you receive free support from RIM. You go through your carrier?

  Good luck and let us know!

• BlackBerry Smartphones Epocrates install error message "failure of tunnel.

  I tried to install the software of Epocrates.com. Pharmaceutical database for physicians. I get to the point where the software tries to "AutoUpdate" to complete the installation and I get the above error message. I spent an hour on the phone with the support of Epocrates, but could not solve the problem. Anyone who is familiar with this program install or have similar problems?

  Thank you

  Mike

  Thank you all for your suggestions. All your suggestions had been tried without success. However; When I added the Blackberry Email, for some reason, the problem itself. The program now works seamlessly.

• BlackBerry smartphones Please HELP - error message, re ringtone format "not supported".

  Although I could open, download and use the ringtones recently, now when I try to open ringtones I get this error message in the press folder: "media being played is a format not supported."  and will not play.  I got no call to check if my phone will ring or not, but I guess that since it won't read in the media, I am unable to pull the top of the ringtone... period.

  I am a newbie to Blackberrys... any help would be so appreciated.  Thank you.

  VDP

  Problem solved.

• BlackBerry Smartphones Mass Storage error message

  I have a 8 GB msd card in the 8320, mass storage is on, but when I access the phone via Roxio media manager, it the message "Please activate the Stoge mass on your device in Mode" Mithril. Tried on and outside, nothing. I can see the storage memory phones. There are pictures of the camera stored on the card, I can see from the phone. Also I can not see the phone via the XP Explorer.

  All other synchronization functions seem to work.

  Thanks for the answers but not resolved the problem. I found the answer on another forum and will post did it here because this is a common problem.

  The phone (which was new out of the box T - Mobile 30 December 2008) doesn't have the correct operating system for T-Mobile. The version of the phone was 4.0.X (very old - makes me wonder about the history of the phone) and the Media Manager software was also 4.1.X - the version required for Desktop Manager is 4.6.x and for the version phone 4.5.x

  You must first install the correct desktop to your manager, then open that and install the new operating system for the phone (takes a few hours), then you must re-enable all e-mail accounts and programs, as well as the phone itself.

  Questions which fixed the upgrade:

  Card Media access

  Media Manager

  Sync

  Address book

  and many other things.

  Now, if someone has a suggestion for a good media manager that works with the Blackberry, I would be really glad the Roxio is a Devourer of memory and is clumsy and slow. BlackBerry needs to find a better partner.

  My last words - why with a new phone, I can't this Council for support of BB? I guess that there is no support.

• BlackBerry smartphones ever-RECURRING ERROR MESSAGE "CONNECTION CLOSE" SERVER CERTIFICATE

  I get repeated screen popping up saying:

  "you try to open a secure connection, but the server certificate is not approved.

  Continue

  Close the connection

  View certificate

  Certificate of trust

  When I say "trust" and he asks me my password to the key holder, I enter, but get a message saying-

  "Certificate could not be added to the reliable key store due to restrictions of IT strategy"

  I then just keep reshowing the first screen every 5 minutes approximately and it drives me crazy.

  Can someone help me please?

  Thank you

  Vicki

  Ah, now it men feeling... it is a second hand unit that my husband received from his employer. This means that they put permissions. I'll work while using them. Thanks, you've been a great help, it was starting to drive me crazy! Vicki cordially

• BlackBerry Smartphones eception exception error when entering the "Messages".

  I have a client who uses a Blackberry World Edition (8830) and when it tries to go in Messages (by clicking on the Messages icon) it gets this error message all the time: uncaught Exception: java.lang.null.pointer

  I tried 2 types of resets, alt + Cap + del and tried to remove the battery when the BB is running and the same thing, I did a hard reset, that is wiping the BB and customer has left me a message this morning that he always gets the same error message.

  My BES Console (synchronize us with Domino servers on a Lotus Notes platform), I see that he has the

  version of the 3.0.0.81 platform

  The BlackBerry version: 4.2.2.196

  His blackberry had a Bell Mobility service.

  At present, the only other thing I can think of is to download the operating system and reload it on the BB using Desktop Manager.

  Can someone help me with this please.  I appreciate all the help.

  Robert Goupil

  BES administrator

  * Update - my client turned on his blackberry with the BES this morning and sent a message that, after activation, the problem seems to be resolved.  Now, is there something different that can be done in case this happens again, we have more than 800 users of blackberry and most of them have the 8830 model.

  Hello

  Your troubleshooting actions have been directly on the money, I see.

  HRT is the host Routing Tables. It's entries sent by the carrier.

  When you highlight the entry above and you click on register now, he recorded with the wireless network. Update the details of the device on the relay of the rim and down icons specific carrier or applicants

  I think that the problem existed in an application corrupted on the smartphone users, by recording the phone, the application

  has been refreshed. It's the first time I've seen this particular exception message solved without device

  reload. (Just for reference I read messages 133150).

  Thank you

  Don't forget to adjust your thread. Put the check mark in the green box containing your answer! Thank you

• BlackBerry Smartphones Roxio Media Manager installation problem

  My Desktop Manager recently updated itself to the version 5.   Twelve Shortlly I started to get the error messages from the Windows Installer tries to configure Roxio Media Manager and do not find a roxio Media Manager individual .msi file.  It is a very insistent installation routine because no amount of 'Cancel' or the restart doesn't eliminate the process.  Very frustrating.  The error message is asking me to specify a different path to the folder containing the installation package, but it is not found by my browing.  Maybe it's somewhere else?

  What should I do or cancel this installation to complete it?   Really, I don't like whatever it is, because I don't use a lot of Media Manager.  Thanks in advance for your help.

  If you do not use the Media Manager, I suggest to remove it completely. From my experience it caused problems with the Desktop Manager software. I would uninstall the Desktop Manager. Uninstall Blackberry Destkop Manager (DTM) using this guide: http://www.blackberry.com/btsc/KB02206

  Then, download Blackberry Desktop Manager here (without Media Manager): https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22

  Install it and I hope that everything works well again. Be sure to reconfigure your synchronization settings if you use them.

  See you soon,.

• BlackBerry Smartphones can not download blackberry app world apps - error message 'accept cookies' keeps coming back

  Hello

  I have a curve 3920 v7.1.0 OS running.

  Back in July I kept getting messages from memory and he kept stuck so I had to uninstall applications such as Linkedin or what is App. Then I realized that I didn't have that 2 GB of memory then upgraded to a 16 GB one.

  Now the blackberry works well, but it is impossible to re - install Linkedin or World Apps app or any other interface to Blackberry World, he returns constantly to come with '' BlackBerry ID Services. We detect that the cookies have been disabled in your browser. Please enable cookies to continue. "error message, even if I have a correct installation in the browser option device configuration menu.

  However, I managed successfully to download which is Soft, but not of app world page.

  Any idea of what can be done?

  Thanks in advance.

  VladUK

  Hello HMthePirate,

  You are a rock star - it now everything works - app world, linkedin...

  The only thing I have not done in the past, was to check the 'cookies' in the section 'clear' the browser options. The cache is already ticked.

  Now that I've upgraded the memory card device, it seems that it is slower - finger crossed it is all fixed now.

  Thank you very much. I who was close to ditch blackberry and buy something else. Very happy to see that I can stick on blackberry I love - great support.

  Have a good day - problems solved.

  VladUK

• BlackBerry Smartphones Roxio Media Manager

  How can I get the Roxio Media Manager for Blackberry smartphones?

  Hello, Roxio media manager should automatically launch your Blackberry Desktop Manager. You will see load during installation. I hope this helps!

• BlackBerry Smartphones Blackberry App World reviews Error Message

  I have a Blackberry Storm2 9550 and since a few days I try to see the comments in the App World, on any application, I get an error message and closes App World.  The message is "there was a problem of reading data from the server and Blackbery App World has to come out. Error type: 100002 "someone at - not how to solve this problem? Terry

  RIM has implemented a knowledge base public users should consult whenever something is not good on a BlackBerry smartphone.

  Please read the following article:

  KB21648 Failed to read a review of an application using App World 1.1 when connected using a Wi - Fi connection

• BlackBerry Smartphones 9330 "SMS error 0, general problems. Can't send text messages

  My Blackberry 9330 cdma has been great work over the past 7 months.  From Friday 22 November, I can no longer send text messages.  I can receive texts, but every time I try to send a text I get the error message following the General problems""(SMS erreur 0, ID de Message XX). "

  I was using my phone as usual, sent the texts in the morning, but in the evening, I was unable to send a text with success to anyone.

  I have contacted my provider and they did not receive one of the error messages on the network, and there is no power outages in my area (I tried to send other areas of the city too).  I have pulled the battery to reset, deleted the data from the phone, reset all connections... all to nothing does not.  The issue seems to be with the blackberry.

  I'd appreciate any help or advice anyone can give me.

  Thank you

  It is usually a network problem if you have not any setting or update any software on the device. I contact your carrier and bring them to escalate your case through their support channels.

• BlackBerry Smartphone app 523 error code

  Hi everyone help me please Ive got the app code error coming up on my phone when I start, but all advise them at the moment can said to connect to Desktop Manager but I can't the phone turns because of the error code! Counsel gratefully received thanks to all

  (1) make sure that you have Blackberry Desktop Manager installed.
  http://NA.BlackBerry.com/eng/services/desktop/
  (2) on your PC, go to start > run and copy and paste the following line exactly (i.e. with quotation marks):

  'c:\program files\common research in motion\apploader\loader.exe' /nojvm

  (3) the Application Loader Wizard will appear - click on "next".
  (4) in the ' connection: ' drop-down menu, you should see "USB - PIN: UNKNOWN". Click on the button "next".
  (5) you should see a list of applications ready to be installed for your Blackberry. Press Next and finish, and that you are well on your way to get your Blackberry to life. Congratulations! Just unplug and let the process finish completely.

  NOTE: If you do not display the list of applications mentioned in step 5 and instead to see the message "the Blackberry Desktop Software has no Blackberry Device Software for the device you have connected to the computer. Contact your wireless service provider or system administrator', then you must download the Blackberry operating system for your support and your device.
  http://www.BlackBerryFAQ.com/index.php/BlackBerry_Operating_System_Downloads
  Just select the appropriate type of carrier and network, select your Blackberry model from the list and download the latest version. Install this download and follow the steps above again and you should be on the right track.

  Additional information:
  http://www.BlackBerry.com/BTSC/KB24395 "Error 523", "App Error 523", or "JVM 523" is displayed on the BlackBerry smartphone

  Item number:http://www.blackberry.com/btsc/KB1014
  KB10144 how it force detect the BlackBerry smartphone by using wrong Application