BlackBerry Smartphones Pls help me my 9860 touch hangs when boot nd the system does not recognize the usb port when it freezes on startup

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• BlackBerry Smartphones Pls help me!

  I downloaded VIBER app and now my blackberry does not stop delivery to auto reset... How can I do to sop Theo reset procedure?

  Hi Montetkd

  Welcome to the Forums of the BlackBerry Support

  Did try you a battery pull restarts, otherwise do as this deletion wait battery for a min. and then reinsert it back, to see if your device stops to restart itself. If the problem continues then try to start your machine in the Safe Mode, in safe mode uninstall this particular application of the options > device > application > remove this application. Once removed Reboot your phone by removing the battery while your unit is powered. See if the problem resolves after rebbot.

  KB17877 : How to start in Safe Mode BlackBerry smartphone

   

  Try it and tell us.

• Global symbol of blackBerry Smartphones pls help!

  Hi there I had a symbol of the world with a 1 next to it near where your envolope shows when you get an email or txt how on eart can I get rid of it any body?

  Thank you

  its ok he sussed now!

• BlackBerry Smartphones Please HELP, my 9860 is nuked...

  Hi everyone, after the upgrade 2 apps yesterday my app world must restart, everything was air normally, but... When you try restarting my bb to finish a constant in the screen start (where the bar appears) and about 20% load, reboot again.

  When I connect to my mac, a show of window that need repair, but when I click in the button repair, then show me a message which said «cannot repair your device blackberry.»  ' not found software for your blackberry device, please check again later.

  Please help me, I can't do anything...

  Thanks in advance

  Finally I did it.

  The fundamental problem is Blackbery Desktop Software for Mac, it is not 100% compatible with blackberry support cause can never fix my bb.

  Solution for me:

  1 - install windows with bootcamp (not VM, a lot of problems with the USB ports)

  2 - Download Device Software for 9860 and BDS... obiusly for victory.

  3. connect the devices "WITH BATTERY", very important.

  4 - click on "Update".

  5 take a chance for the BB server answer... and give you good news about your software.

  6. install and all you want to do for the recovery of your bb.

  Please, RIM, GIVE the SUPPORT of United States FOR THE MAC USERS... SUPPORT REAL.

  Thanks to all to try to help me. !

• BlackBerry smartphones ~ a HELP of EMERGENCY NECESSARY ~ Folder Redirection only shows Desktop - no box to letters or records

  Hi all.  I need help as soon as possible please. I have searched, but probably did not use the right conditions to refine what I was looking for.  But I need someone who can help as soon as possible.

  I have a client with a Bold 9700, I've updated since a curve 8230-, but had similar questions.  In any case, the customer has several folders and rules in Outlook 2007 to move the items in those folders.

  The problem: when I navigate to Options > e-mail settings > Folder Redirection - shows desktop only and it is not extensible.   If I choose to view the folders, I see that browser and nothing related to Outlook folders.  We use the synchronization for ALL wireless and DM is not available for the Office of the customer. (yes I know...)

  What I tried:

  Activation of a new device.

  Remove CMIME and sending Service books.

  Updated the encryption key

  I checked the BES (5.02) to display the parameters of Redirection of customers, I can see the folders and that they are selected, but not on camera.

  Please... Please... Help!

  And thank you for all the suggestions.

  Hey Dare2Be,.

  Welcome to the community of BlackBerry Support Forums.

  Follow these steps to recover the files on the BlackBerry:

  1 wipe the BlackBerry smartphone. Options > Security Options > wipe handheld

  2 remove from the BlackBerry Enterprise Server BlackBerry smartphone user account

  3. When you are prompted to delete the information form that is associated with the mailbox, select Yes

  4. Add users of BlackBerry smartphone on the BlackBerry Enterprise Server

  5. set a new password for activation

  6. do a new Enterprise Activation.

  Once activation is complete, you should see once more records.  Let me know if you encounter any problems.

• BlackBerry Torch 9860 smartphones does not connect with the pc via the USB port.

  We have a new Torch 9860 which does not connect with a PC via the USB port.  What should do?

  SlaKir wrote:

  The answer is YES

  Well, then your USB port is likely.

  Restart the PC and BlackBerry (with smart BlackBerry power onthe phone, remove the battery for a minute and then reinsert the battery to restart).

  Then, connect with the USB cable and a rear main USB port at the back of the PC, not a front USB port.

  Hear a ringing or sound from the PC indicating that the BlackBerry is connected?

  Start the BlackBerry Desktop Manager software. Give it a minute to recognize the connected BlackBerry device... you see the code PIN of BlackBerry on the PC in the BlackBerry Desktop software?

• BlackBerry Smartphones please help me to clear my info

  I got my Bold 9700 for almost 2 years.  I like it, but last week my usb port stop working.  I had done a backup on my computer a few days before, and I have a dock to load if it was no big deal, theres always bluetooth.  Well, on Sunday my screen went black.  It had rained hard, don't know if water got into it, but he felt hot on the right side of the phone and went black. Theres no sign of water on the sensors inside damage.  IM replace by my insurance, but must send this one back.  Is there anyway to destroy all my info? Cannot see the screen to activate bluetooth and cannot use the usb port.  I hate that I have personal information stored and send again.

  If you are able to see the screen of your home screen go to Options > Security Options > Security wipe, check each of the three boxes, type "blackberry" down and click on clean up.  Which will remove everything that was on it when it left the factory.

  Let us know if that helps you.

• BlackBerry Smartphones Please help - I can't hear anything...

  Dropped the phone, which is normally fine.  Now I can't hear anything and it is not a sound when a text arrives - but people can hear me when I call.

  I've heard that I can reinstall the software to see if it works?  How to do this, or other ideas?

  Thank you for your help.  I miss my phone!

  Hello

  The following help to reload the software, but if its broken internally, it will not provide the solution.

  What I was doing to completely wipe my BB. I wrote this before and it printed.

  If your device does not work, perform a backup now if you have not already done save the file to a place and a name that you can easily locate it on computer.

  I then uninstalled DTM and then deleted all the other references to BB/Rim in Windows Explorer, thus eliminating the operating system for the BB to the computer in order to ensure that the version I want to reinstall a new version uploaded.

  Get the latest Desk Top software DTS)
  http://us.BlackBerry.com/apps-software/desktop/?CPID=OTC-DSKTPSW&CP=OTC-DSKTPSW

  and install it on the computer.

  Get the latest version of the operating system

  http://us.BlackBerry.com/support/downloads/download_sites.jsp

  and save it on computer.

  If the PC does not recognize the BB, you connect via the USB cable. Then remove the battery from the BB.
  With the battery pulled, connect the BlackBerry to the USB connector, and as SOON as you see USB - PIN: UNKNOWN, click Next. You must be quick. From there, you can put the battery in (make sure that you install the battery or else when completed the update of the OS and the device disconnects from the computer to restart, it will lose the power supplied by the USB connection and you will get an error and have to start all over again!).

  If you don't get it right the first time, try again (debrancher unplug the USB, remove battery, connect and click next while USB - PIN: unknown shows). You must be quick and the timing is key, so it may take you three or four attempts.

  To erase all data on your BlackBerry device, follow these steps.

  (1) download JL_Cmder http://www.4shared.com/get/oqP9V-2Q/JL_Cmder_v19.html

  (2) install JL_Cmder to the computer.

  (3) double check you have already saved the BB. If you DO NOT, you will lose all data.

  (4) make sure that DTS is closed and plug in the BB to the computer via USB

  (5) to reach the JL_Cmder on your computer and double-click it to start. Now, it may take a few tries to connect, so persevering until he does.

  (6) on the first screen, press a key to continue.

  (7) now, if your device uses a password, enter it now. If not, press "N".

  8) press 4 to start CLEANING

  (9) press on 'Y' to continue

  (10) now type "blackberry" to continue

  (11) on the BB, you see a white screen with an error "507". Don't worry, that's what you want! You are now ready to install the operating system.

  Launch the new Desk Top software on the computer

  (1) on the homescreen of the BlackBerry® Desktop Software, click Device > update my device.

  (2) click on view the other Versions. Click the version of the new OS you previously downloaded.

  (3) click on install. The DTM will install the OS and then provide you with a list of applications to install. If you have had problems with an application, do not install it.

  Do not disconnect the device until the whole process is finished and restarted the device.

  After 10 minutes, restart again by removing the battery slot while tension and leave for a few minutes.

  Leave it again for 10 minutes. You should now have a fully functional BB!

• Smartphones from blackBerry Desktop Manager does not recognize that the "BOLD" is connected

  I loaded the Software Desktop including Desktop Manager v4.7.  When I connect my "BOLD" via the USB port of my PC, the PC recognizes the new hardware and identifies it as a Blackberry Smartphone.  But when I launch Desktop Manager, it does not recognize the "BOLD", and at the bottom left of the window shows "Connected Device (PIN): No."

  Can someone help, please?

  Thank you, but the problem was solved when I used a different USB port on my PC.

• My computer blackBerry smartphones does not recognize my Blackberry curve 932

  My computer does not recognize my Blackberry curve 9320. I follow the help instructions to adjust the administrative settings, but this did not help. Any help or advice would be greatly appreciated. Thanks in advance.

  Maybe this will help. That's how to get BlackBerry Desktop Software to recognize your phone but if BDS recognizes, does your computer. Have a look here:

  www.blackberry.com/btsc/KB10144 .

  I hope that helps you.

• BlackBerry Smartphones clerical error: does not recognize internet connection

  When you use Blackberry Desktop, I get an error message when I run a module, e/g, synchronization, I need to be connected to the internet.  The dialoge box asks if I want to cancel or restart.  New attempt to strike does not change the result.  I am connected and B Desktop does not recognize the connection... This also happens with the module used to move data to another blackberry or other pda.  ??? Help!

  Hello

  Sorry, it has not worked for you,

  I am pleased that you are running.

  We will solve this thread, you can

  Open another if you need anything whatsoever.

  Thank you

  Bifocals

• BlackBerry smartphone Blackberry Bold 9900 does not recognize my sim card

  Hi, so I used all charges to my battery, loaded up and subsequently turned back on - all of a sudden the device does not recognize my sim card.

  The message that appears indicates that I inserted a new sim card - but I did not - and asks to connect you using my Blackberry ID username and password. I've done this, but my password was not recognized so I reset it online - it is said that the password was changed successfully, however, it still is not recognized when I go into my device.

  Someone please help? Thank you in advance!

  No, they are on the memory of the device. You should be able to connect the device to your PC and use BlackBerry Desktop Software to make a backup.

• Smartphones from blackBerry Desktop Manager does not recognize my Sprint Bold 9650

  I put these questions I have on You Tube.

  http://www.YouTube.com/watch?v=lcSwbk7sxFE

  or you can search youtube for.

  Sprint Blackberry Bold 9650 Desktop Manager questions

  The software does not recognize my phone at all - ever - new install on 13/07/2001

  It's my first installation of the Software Desktop manager (no previous version where installed)

  I changed the power setting on my laptop USB ports

  Phone is version 6.0 bundle 2647

  Version of Desktop Manager is 6.1.0.35

  Thanks for your help-

  KB00125 - had the answer - I didn't know this - the data cable was thicker - the two cables where from Blackberry
  The answer
  Some USB cables are provided for only working load. These cables have no pins for data transfer.

  Implement a USB cable with pins for the transfer of data.

• BlackBerry Smartphones my PC does NOT recognize my Blackberry Curve 8330 at all!

  I'm at the end of the roll, trying to figure out this question. My Blackberry Curve 8330 just will be not recognized my Vista PC running at all.

  Here's what I know:

  -My phone was purchased new may 9. It's the Verizon service, so what matters.

  -My phone has a microSD inside memory card.

  -(Home and car chargers) USB charge cords work to charge my phone. I see the icon taken directly to the left of the battery and it stays there until I have unplug the unit.

  -I tried different USB cords to connect my phone to the PC and nothing works. When I plug in, the phone displays the icon card very briefly and then disappears. Nothing appears in the device for the USB slots Manager, either.

  -All USB slots are the same, even those at the back of the computer.

  -Other USB devices (iPod, for example) work very well.

  -Ce How - to guide: http://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryDesktopSoftware&thread.id=3...

  I uninstalled Desktop Manager and installed the USB/Modem drivers (as it says). Those that I have used is worm. 4.7. still nothing. I restarted the computer and still nothing. This solved nothing. (Even used such 4.5 recommended in this thread, and it does not, either.)

  What exactly should I do to get my PC recognise the Blackberry? I can't do some of the things I want to do until this issue is resolved. Because the USB port works to load, then I think that it must be my computer, but where the conflict is and how to fix it, I don't know.

  Any help would be appreciated. Thank you!

  Believe it or not, this problem has been resolved by the simplest of ways - simple up to what I feel embarrassed!

  Know how they say when he's broke to book on I have and it works? Well I hate to be energetic on electronics, but I hit just the USB cable in the port of the BB curve. Then it started working like a charm.

  All that stress and all I had to do was show some muscle.

  After that it would not recognize the device in Windows as a mass storage device. This has been fixed by the backup of the memory card on the PC to save my pictures then insert into the BB and put in shape. At that time I also found instructions online to change the drive letter of the mass of the F: BB storage device a letter less used to resolve a conflict.

  My BB Curve is perfect now and all we needed was the strength to fix. Again, I can't wait to beat him and mistreating my electronics but sometimes it works!

  In conclusion, please don't make me feel too embarrassed lol.

• My bb8250 blackBerry smartphones does not recognize my password

  Hi there, I really hope you can help me with the following. My bb8250 all of a sudden does not recognize my password. It all started when I downloaded the BB desktop - manager on my mac. My mac wanted my password device but does not recognize. Then I unplugged both and now my bb does not recognize my password either! Be precize: it does not recognize my password device. But I can't get the lock handheld. When I type my password, it does not show the normal stars but shows letters I enter cijfers rather than the stars. When I use the alt key to enter the right code my bb is not recognize it in any case. I tried to restart it to take out the battery. That did not help. Now, I have only two shots left to enter the correct password. I'm trying not to panic, but it's a half life of a child in the photo is here, so I really really really really want to go into my bb again. Please could you help me? Thank you so much in advance! Best regards, K.

  I'm back in! Always thought I had a 4-cijfer-password. I was wrong! I have changed every cijfer in the letter on the same key and who filled out my password and it worked! Yeeeh!