Smartphones from blackBerry Desktop Manager does not recognize that the "BOLD" is connected

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• Smartphones from blackBerry Desktop Manager does not recognize my Sprint Bold 9650

  I put these questions I have on You Tube.

  http://www.YouTube.com/watch?v=lcSwbk7sxFE

  or you can search youtube for.

  Sprint Blackberry Bold 9650 Desktop Manager questions

  The software does not recognize my phone at all - ever - new install on 13/07/2001

  It's my first installation of the Software Desktop manager (no previous version where installed)

  I changed the power setting on my laptop USB ports

  Phone is version 6.0 bundle 2647

  Version of Desktop Manager is 6.1.0.35

  Thanks for your help-

  KB00125 - had the answer - I didn't know this - the data cable was thicker - the two cables where from Blackberry
  The answer
  Some USB cables are provided for only working load. These cables have no pins for data transfer.

  Implement a USB cable with pins for the transfer of data.

• Smartphones from blackBerry Desktop Manager does not recognize BB Pearl 8110

  Hello

  I recently bought a new desktop PC, with Vista 64 bit, but I can't get the BB Desktop Manager recognize my phone, I used version 4.7, 4.6 and 4.3 supplied on CD with the phone.  Vista recognizes the phone and install the drivers to add it as a USB mass storage device, but I can't get the BB Desktop Manager recognize the phone as being added.  I tried to install BB DM in different places, and my account is the administrator account.

  Thank you

  OK, problem solved.  After wiping my HARD drive and reinstall Vista, I installed in first DM and she managed to pick up my phone, but after installing all the MB drivers and associated software, the phone stops being detected, if clearly something which is installed with the MB prevents the phone to be seen, just a process of trial and error to find the guilty software now.

• Smartphones from blackBerry Desktop Manager does not recognize the device without administrator privileges

  Hello. My "BOLD" BB works fine at home with 4.6 DM. However, at work DM detects that the device is plugged when I get with administrative privileges (Windows XP Pro, SP2). When I am denied the additional privileges DM cannot detect the BB.

  DM has been intalled under administrator privileges, but I'm not allowed with this privilege permanently.

  Any ideas?

  Thanks in advance.

  It seems that when DM has been installed, it has not been installed "for all users".  Maybe uninstall and when it is reinstalled, make sure that the option "for all users" is checked (insteald "only for this user").

• Smartphones from blackBerry Desktop Manager will not show that I am connected

  My "BOLD" will connect to my Vista computer via a USB port. I can copy files if I do it myself. Blackberry Device Manager shows that I am connected to my computer. The Desktop Manager program does not show that I am connected. It says I am disconnected. I am the administrator of the computer. I loaded the program using the option "Run as Administrator" enabled. It's very frustrating! Please help me.

  Thank you

  I got it! I had installed the program Microsoft parental control on my computer and things seem to start down. I uninstalled the program, and everything seems to be working again!

• Smartphones from blackBerry Desktop Manager does not connect to BES

  Hello

  I'm trying to connect a BlackBerry (device or Simulator) via USB for our BlackBerry Enterprise Server (BES). He worked for another instance of a BES and also a BES express test. We are using Microsoft Exchange. So I have a couple of Outlook profiles. When you start the Desktop Manager, I select the profile according to the connected device. Communication between the Desktop Manager and handheld works well. The only problem is the connection to the BES.

  Device Manager displays under bridge "Connecting" (somewhat similar, it is not executed in English) and the name of the server is "srp.eu.blackberry .net: 4101. Then it tries to connect to the internet instead of the local server for BlackBerry. With other BES servers he was always showing the IP or the local name and the connection was set up immediately. Unfortunately at the moment I have no other BES to connect to.

  I searched my local registry for the parameter in the Office Manager, but just under HKEY_CURRENT_USER\Software\Research in Motion\BlackBerry\PINData of the correct (as S12345678) serviceUid of our local BES server. My problem is, I don't know how this serviceUid is mapped to a server name.

  Our license to a BES 4.1 which has been updated to a 5.0, there may be a few old settings that block the communication.

  Question: whence the Device Manager get the address from which it connects? It appears in the Exchange? Or in the BES (global or with the user)? Does the Desktop Manager searches for the name itself?

  PS: Desktop Manager 5.0.1.42 (25 Sep 2010), 6.0.0.13, BBDevMgr 4.1.0.14 Device Manager

  Finally, I found the solution! It's pretty simple if you know where to look:

  '' Cause. ''

  Routing server (RPS) Protocol address was listed as a server name. The host router only accepts connections from localhost. »

  KB18489

  In the BlackBerry Administration Service you should check the settings of the PRS. This is in the instance of the component dispatcher. In the section "RPS addresses" is only the value 'localhost' authorized. Someone here enter the name of the RPS server. Now when I enter just "localhost" the device series (by USB) works again

• Smartphones from blackBerry Desktop Manager does not

  My version of Desktop Manager (DM) 4.2 on my Vista PC does not work correctly.  I can open it and connect to my Sprint

  8703e, but it is very little I can do with my DM such as the opening of aid.  Backup and restore option as well as other options are no longer available in my DM.  What happened to these options?

  Thank you

  Hmmm... I think that I have answered your exact same question to www.blackberryforums.com

  Try to update your Desktop Manager.  Also, I wonder if there is a COMPUTER policy on your device.  Look into the Options > Security Options > General settings and scroll down and look for any reference to politics.

• Smartphones from blackBerry Desktop Manager does not connect with the storm

  Help - I have my head in half way inside an oven gas in despair.   I tried to get on my PC BlackBerry Device Manager to recognize my Storm for a week now.   I uninstalled and installed a trillion times without change.   I tried the USB key in a number of different sockets.   Today, I got my Storm at the phone store.   Their PC instantly recognized the storm using the same USB cable!   Can someone please tell me what is wrong or how I can fix this problem without a hammer?

  What the! *   He worked and immediately synchronized with all my Outlook stuff!   You saved my BB a dead certain violence - thank you very much.

• Smartphones from blackBerry APP World does not recognize apps!

  I was downloading a game Bubble Breaker, and I lost the connection.  I had already received the email that PayPal had sent payment because it is a paid app.  When I tried to reinstall, App World wanted me to pay for it AGAIN.  The company sent me a link to download because they had been paid, and APP World does not recognize.

  I completely uninstalled App World and reinstalled and it does nothing to help.

  OK, good try.

  Your ISP offer support for AppWorld... contact them and explain. If they say they can't help you, they can. They take over AppWorld. Ask the question to be reassigned to a medium technical level RIM.

• BlackBerry Smartphones Blackberry Desktop Manager does not recognize Curve 9330 after software update Mac El Capitan?

  I've read elsewhere on the line that there is no work-around and Desktop Manager will be updated to work with the El Capitan operating system.  Is this true?  If so, how am I supposed to save my Blackberry?

  Hello

  In fact (unfortunately)... see:

  • http://CA.BlackBerry.com/support/business/software-support-life-cycle.html

  Legacy desktop applications went EOL in 2014. But, you might want to dig around it and other sites to see if any clever users have found a way to get the configuration you want to feature (I don't remember specifically... I know such were found for the LINK, but do not remember if it was also found for inherited DTM).

  Good luck and let us know!

• Smartphones from blackBerry Desktop Manager is not of Palm Desktop

  I am trying to export my contacts from Palm (Palm OS, Treo 650, Desktop Manager 4.2) for Blackberry Storm 9500.

  The wizard says "Select PIM. Select the software from which you want to import the PIM data"and"Software Palm Treo or Palm Desktop"option is disabled (in gray, no black) so there is no option to select.

  I tried the other ways, such as synchronisation with Outlook or to import a CSV file, but they do not work or they map so bad that cleaning takes a lot of time.

  Any help?

  Hello

  Glad to see that you have solved the problem!

  Thank you

  Bifocals

• The Smartphones from blackBerry unlock code does not work on the Curve 9380

  I tried for a certain whille now unlock my Curve 9380. My telephone provider sent to customer service but she is still unlocked. Apparently the code given by Blackberry doesn't seem to work.

  What do you suggest me to unlock this phone? I would like to give to my parents who have a different phone provider.

  Thanks in advance for your help.

  You can buy a reputable vendor codes. One is unlock.berryreview.com and another is linked below in the unlocking Guide.

• BlackBerry 8830 smartphones & Desktop Manager does not recognize Outlook Express 2000, cannot sync

  I just installed Desktop Manager 5.0 and connected to my BB 8830.  I use Outlook Express 2000 for the calendar and I want to sync it with my BB 8330.  However, in Desktop Manager under Sync / Config / select the device for the calendar, the only choices are Yahoo and text import/export.  Of course, it does not recognize Outlook Express 2000 as a calendar program.  Does anyone have a solution?

  I bought this 8830 mainly to sync its calendar with my Outlook Express calendar.  If this does not work, then I'll go back to my cell phone operator.

  I installed Desktop Manager 4.1 and it works now.  Be aware with this version, once you connect your BB to your computer, unless you go through the Wizard Windows Found New Hardware, Desktop Manager does not recognize the connection with your BB and your computer (I don't have to do with version 5.0).

  RIM should be more attentive to people with a recent phone, but still using an earlier version of Microsoft Outlook / office.

• Connection of the Smartphones from blackBerry Desktop Manager problem

  That is the problem. My Desktop Manager does not connect to my Storm.  The PIN is in the connection options and it will connect via Bluetooth, but every time I plug in the USB the Desktop Manager says port still disconnected.  Also, when plugged into the USB port, the storm every 10 seconds or so goes to a white screen that says connection on the desktop, only it doesn't connect.  Anyone have any ideas?  RIM technical support was not able to help with this problem.  My laptop recognizes it as a Blackberry smart phone under USB connections.   Help someone.  Oh, the operating system is Vista.  I don't know if that makes a difference, but I did add the Bluetooth adapter after installing the Blackberry software.

  Understand the problem.  I don't know why, but my firewall was blocking the storm to function properly.  So if someone having this problem also, check your firewall and make sure that the applications can access.

• Error of Smartphones from blackBerry Desktop Manager during synchronization

  During the last week, I can no longer complete synchronization of my Blackberry "BOLD". Never used to have problems and never changed anything with the computer but now I get an error during the synchronization process and it stops.

  During the synchronization process, I get the following error "Blackberry Desktop Manager has stopped working and the program needs to close."

  I have re-installed the software Manager Office twice with no effect. I use Desktop Manager 4.7 version.

  If anyone has had this problem and have ideas to solve?

  Yes, remove the attached file and the synchronization again.