BlackBerry Smartphones Sec Update Aug 5th still not arrived

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• BlackBerry Smartphones BB Bold 9900 just does not load

  I bought my BB Bold 9900 10 months and I never had problems charging my battery. But the other day, when I got home and charged, when I woke up, Led - the RED light flashes and custom light up. I used another charger (nine) but still the same. I tried to plug it into my laptop for charging, but still not good. BB office says this device was not connected (since obviously he doesn't have the power). I searched online and I tried the "kickstart" they say where I have to charge my phone for 2 hrs and remove the battery for 10 minutes and put the battery back and wait another 2 hours - still not good . Although when I tried, I saw the icon charge for a few seconds during the first 2 hours, but do not see it again.

  Anyone have a suggestion? Do you want to know if I need to replace my battery or have this problem? We have no Center service BB here in the Philippines. The trader would normally send unit to Singapore to have checked/fixed. I can't afford not to have my phone because of my work and I have files that are stored in...

  I will appreciate any help you guys can give. Thank you.

  In waiting for someone to answer, I did some research and tried them out, but so far, I'm still not able to turn onn/load my camera.

  Here's what I've tried so far:

  1 pull the battery loading and put back on the

  2. the "kickstart" than what a qualified member where in while now the end call key, remove the battery and the light RED LED while that appear and immediately press call button for 3 seconds and press the end button again. He advised to do 7-12 times and told me that does not work the first time... but try again. (I tried to do this several times)

  3. a publication that he had his dependents for like 2 days and removed the battery every 2-3 hours. (did not have my phone which support long however )

  4 force detect the BlackBerry smartphone by using the Application Loader. It was also published in KB10144of Blackberry Knowledge Base.

  FYI: guests of the message I have seems different from what has been published well since I don't have the chance to reinsert the battery. I was prompted to unplug the unit and close the application before installation. After you restart, DM didn't register my device. Did not have the option 'new attempt/Update ".

  (I know it's funny you reply to my own post, but I'm really desperate now.) And hoping that someone must answer, at least you know what I've done so far)

• Software of blackBerry Smartphones - frozen update

  Hello

  I use the 9860 Torch on Vodafone

  Last night I downloaded the software update (sorry don't remember what version) wireless and now uses the software update.

  It is stuck/frozen on the screen "Backing Up Your Data", it happened to RSS Social 0% and overall backup process 9% and has been like this for more than 1.5hours (now 4.5)

  Does anyone have advice for what to do, I looked for this problem and found answers but I am at a loss, as if they refer to my question, so some direct advice would be much appreciated.

  have you tried to remove the battery and put it again but it always freezes at the same point

  Thank you

  Hello and welcome to the community!

  (Credit JSanders)

  There are two methods for recovering for you to try:

  Method 1:

  • Open the Blackberry Desktop Software and connect your device to your PC with the USB OEM cable and without inserting the battery.
  • You will get three options: try again, update or cancel; Click Refresh.
  • Once, it is at the stage of initialization of 'pocket', insert the battery.
  • If this does not work, and you get stuck on the safeguarding of social data feeds, go to the second method below.

  Second method:

  • Start your BlackBerry in safe mode. KB17877 How to start a smartphone BlackBerry in Mode safe
  • Connect to the BlackBerry Desktop Software and allow handheld to connect. If you are prompted to update, cancel the upgrade for later.
  • IF you can not connect or your desktop software does not recognize your device in Mode safe, please follow the instructions here to force detection: Article ID: KB10144 how to force detect the BlackBerry smartphone using the Application Loader
  • Go to device > delete > SELECT DATA > select this option to remove the Social flow and smart card data bases and follow the rest invites you to complete.
  • Now, you can go back and click to update the device through the Desktop Manager, or restart the BlackBerry in normal mode and continue on the upgrade of the air.

  Good luck and let us know!

• 9860 blackBerry Smartphones software update... IN CASE OF FAILURE

  Like a good little BlackBerry user, I followed the prompt to load a software update.  He asked the question, "Are you ready to be two hours without your phone or emergency access?"  I said, Yes, and he began "backup of your data.  Unfortunately, it is stuck at 6% in "progress in the backup set".  I tried turning off and re-boot and it always gets stuck at 6%.  If I'm doomed?  What I can do.  Will reads now and pray that he will magically fix itself from one day to the next.  If not, then I hope you smart people in these support forums will have the answer for me.  Thanks in advance for your help.     Stephani

  • Start your BlackBerry in safe mode.  Article ID: KB17877 how to start a mode BlackBerry smartphone without failure http://www.blackberry.com/btsc/KB17877
  • Connect to the BlackBerry Desktop Software and allow handheld to connect. If you are prompted to update, cancel the upgrade for later.
  • IF you can not connect or your desktop software does not recognize your device in Mode safe, please follow the instructions here to force detection: Article ID: KB10144 how to force detect the BlackBerry smartphone using the Application Loader
  • Go to device > delete > SELECT DATA > select this option to remove the Social flow and smart card data bases and follow the rest invites you to complete.
  • Now, you can go back and click to update the device through the Desktop Manager, or restart the BlackBerry in normal mode and continue on the upgrade of the air.

• BlackBerry Smartphones Eception Exception: (all applications) does not. the process is completed.

  Hello

  I have a lot of problems with my bb, but normally correct them easily, by battery traction or software update, this time I can't do.

  Some info on my phone if this can help.

  Company: o2

  Bold 9700 5.0 bundle 1022 (according to BB Desktop)

  59402245 bytes free

  Battery pull didn't work

  Main applications I use are BBM Whatsapp Google Maps etc.

  Basically, I'm trying to open an application and my phone freezes, I wait and get the untrapped exception error message. This happens with ALL applications, including surveys BBM, record Messages, clock, Facebook, phone. I tried a battery pull, he starts upp and the error messages come through quite the same problem is still there. I tried connecting to the office to try an update of the operating system, but I can't connect because it connects forever. so I can't do anything at all with my phone. It all started when whatsapp froze on me followed by a few other apps do the same thing, so I tried a battery pull.

  Any help would be greatly appreciated! Thank you!

  Hi aamirahmad

  I suggest you make a backup of your BlackBerry smartphone and then reload the software as described in the article below:

  KB11320 - how to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...

  Thank you

• Of blackBerry Smartphones new updated version 5.0 for BB; Help Help!

  Hello!

  As I had some problems when I updated my BB 8900 curve with version 4.6 (I'm still not BB data cards), I was wondering which is the best way to upadate my BB device with the latest version 5.0.

  (1) from my my PC Desktop Manager (as I did for the 4.6 version)?

  2) from www.blackberry.com/updates from my PC (the msg that the I have received since the mentioned Blackberry this website)?

  (3) is it possible to do it from my device? From my browser of the unit or the my device direrctlyptions wireless update?

  PLS, advice and thank you for your support.

  Giovanni Paolo.

  Hello!

  In my opinion, the "best" method is via the Desktop Manager software... it's the method that gives you the opportunity to do a full manual backup... pre-installation needed something catastrophic occur during the update process. Yes, the update via DTM also offers a backup during the process (and you should say 'yes' to that), but a secondary backup, taken outside of the update process, could be invaluable.

  Just my opinion.

  See you soon!

• BlackBerry Smartphones Priv: Updated Android OS how much?

  Hello.

  I am interested in buying a Blackberry priv.

  However, the Android OS updates are important to me.

  I see the Priv comes with L and is now extensible m. of specific plans to provide N for the Priv?

  Well if it takes until next year some time. But to find out what it certainly is, frankly, the difference between buying an or not.

  Any info, guess or otherwise he rejoice greatly

  As a side note, I believe that there is a gap in the market here for Blackberry. At the current stage, Apple are always updated the OS on their phones/tablets dating back to 2012 (iPhone 5). Four years of OS updates! The closest I've seen in the world Android is the features of Google that are guaranteed three versions of Android - that they ship with and two other + security updates.

  If Blackberry could match updates features of Google (at least three) or even better, to match Apple, Blackberry Android device to its original investment seems excellent quality / price.

  What are your thoughts?

  thelordharry wrote:

  ... The closest I've seen in the world Android is the features of Google that are guaranteed three versions of Android - that they ship with and two other + security updates.

  ...

  No, Google just guarantee 24 months of updates of new major versions of Android. A friend uses a Nexus 5 without brand, but will I not Nougat Android. It receives security updates (and about 1-2 weeks before I get them on DTEK50), but we are both using Marshmallow for the moment.

  Another thing to consider is the fact that "Powered by Android BlackBerry" is not original Google Android. They have made many changes to make it much safer. It must first be converted to the new version of Android before it can be published. Waiting for Alcatel operate on the DTEK50 (which is almost an Idol 4) won't be enough. Updated the PRIV is even more complex because no partner will help the material part of the new programming software.

• BlackBerry Smartphones built in storage media errors, not now restart...

  During the last two weeks, I received several cases where I received

  the following error message: "built in storage not accessible due to a detected errors. You want to repair? »

  
  I said yes and he fixed the problem.  Yesterday, I sent a BBM message and the phone reset... on suddenly it reboot only gets 3/4 of the way through the startup process (stops under the 1 'r' in the Blackberry logo).

  I tried a multitude of things I've seen on many forums, including let it stand all night with the battery, try to start in safe mode (which I never could get it to do).  This morning, it does the same thing.  I found a post that suggested to reformat the internal memory, which I should have done when I had questions.

  Is it possible to get this reformatted internal memory if the phone does not start?  Any suggestions would be helpful.  I will ask a new phone of my business, but know that I won't get it until tomorrow... so I'm willing to try anything to make it work again (today).

  P.S. Yes, I'm one of those guys who will lead to 10 miles around traffic stopped, just to keep moving! ;-)

  Hi chmberry

  That's what I set my phone freeze (9860). By JSanders.

  (1) make sure that you have Blackberry Desktop Manager installed.
  http://NA.BlackBerry.com/eng/services/desktop/
  (2) on your PC, go to start > run and copy and paste the following line exactly (i.e. with quotation marks):

  'c:\program files\common research in motion\apploader\loader.exe' /nojvm

  (3) the Application Loader Wizard will appear - click on "next".
  (4) in the ' connection: ' drop-down menu, you should see "USB - PIN: UNKNOWN". Click on the button "next".
  (5) you should see a list of applications ready to be installed for your Blackberry. Press Next and finish, and that you are well on your way to get your Blackberry to life. Congratulations! Just unplug and let the process finish completely.

  NOTE: If you do not display the list of applications mentioned in step 5 and instead to see the message "the Blackberry Desktop Software has no Blackberry Device Software for the device you have connected to the computer. Contact your wireless service provider or system administrator', then you must download the Blackberry operating system for your support and your device.

  BlackBerry Device Operating System downloads: http://www.blackberryforums.com/blackberry-device-specific/
  Simply select the model of the device in the list and download the latest version. Install this download and follow the steps above again and you should be on the right track.

  *****************
  IF the above does not work or help, you need to use JL_Cmder to wipe the device and then load the operating system on the device. Follow the instructions here:

  Download JL_Cmder http://www.blackberryforums.com/rim-software/18789-jl_cmder.html
  or download BBSAK http://bbsak.org/download.php

  If JL_Cmder does not work, you can try this:
  KB10144, http://www.blackberry.com/btsc/KB10144
  and this: KB20371 http://www.blackberry.com/btsc/KB20371

  Additional information:
  http://www.BlackBerry.com/BTSC/KB24395 "Error 523", "App Error 523", or "JVM 523" is displayed on the BlackBerry smartphone

  Item number: http://www.blackberry.com/btsc/KB10144 
  KB10144 How to force detection of the smartphone BlackBerry using the Application Loader

   

  Good luck.

• BlackBerry Smartphones-box E-mail icon does not appear, but e-mail account is configured in fact

  I have a problem with the icon on a Bold 9790 email box. This is the icon of the envelope with the blue turning the planet.

  I have two email accounts configured in the Options-> e-mail accounts.

  However, only one is displayed on the screen.

  Who does not have the envelope-and-planet icon can receive messages in the global Messages menu, but it's confusing, because this mailbox emails mingle with calls, BBM and electronic messages in the Inbox mailbox on the other.

  How can I solve this?

  Thanks in advance,

  Tyrexionibus

  Article ID: KB14105 Electronic messages received on the BlackBerry smartphone via a built-in account also manifest themselves in the Messages folder

  1. Go to the Messages icon
  2. Click on the Menu button
  3. Go to Options
  4. Click the Inbox settings or the Inbox management
  5. Uncheck the accounts you no longer want to have in your list of Messages
  6. Click Menu , then Save

• BlackBerry smartphones validate password, is no, still no email

  I'm SO frustrated. For 2 years I received emails on my blackberry without problem. Yesterday, I stopped receiving them and received a message to validate the password of my email address. When I go to the Setup email, it shows my email address (which I can connect fine with my computer) and it is red and below says "invalid account. Please validate. "  Then when I go to add (i.e. the option below the directive "validate") and try to add my account with the same email address and password I've always had, he told me that my email address is already registered and won't let add me it.  I even went to advanced option and deleted my e-mail on the service folder and tried to add again and it's the same process as above. Help, please!

  Hi all... Sorry that none of the volunteers noticed this thread... I hope this isn't too late...

  I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should contact your mobile provider for formal support... they are 100% responsible for all of your services and all your formal support, regardless of the root cause of the problem. They can escalate cases RIM that they cannot manage without charge to the end user. So, if you need to call them, don't let them you fob off... think of him that way... you pay for all the services and support, and they currently deliver.

  Good luck!

• BlackBerry Smartphones E-mails from gmail is not on Blackberry

  Because I had problems with my other email account, I recently "moved" my correspondence email business to my gmail account, I had rather used as a backup before. I had both my accounts put in place on my blackberry and I remember them both increased and works well, but I cannot say with certainty that I have rarely received emails on gmail.

  The problems I have now (I had also, at the same time re - configure my blackberry, but everything should be ok now) is that the gmail account is not working properly after the installation. At first, it seemed to work pretty well, but now it's extremely erratic, at best, with a few emails that crosses and their reception by the blackberry, not at all and if yes with a delay of up to a few days (!).
  This makes the combination of my now main mail to gmail account and my blackberry on which I rely heavily for communication when I'm out of the House completely unusable.

  I have heard and read (even if for the most part in internet posts that are a few years old) it seems to be a problem running with gmail and blackberry accounts. Is - this irreparable?

  Is there a solution?

  If all else fails, use a new account (new) would be the only alternative left - which would be a messaging provider that matches 100% with the blackberry e-mail program?

  Thank you very much!

  Hello and welcome to the community!

  With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

  1) register HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  2) Remove and return Service books

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  3) restart

  • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
  • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your configurations for the relevant accounts.

  In addition, with GMail, you must be sure to have a good setting inside GMail. Via PC/browser, you control what GMail is facing the internet for your account (POP, IMAP, or both). I always recommend that you turn OFF POP and turn on IMAP in Gmail. Then set up fresh for your BB and you will have the 'best' available (IMHO) settings for GMail.

  Otherwise, you should contact your mobile provider for formal support. What you describe certainly shouldn't happen on a regular basis (even if we must all accept the intermittent nature of everything on the internet).

  Good luck!

• BlackBerry Smartphones in place of 9700 9780 (not mine) and my emails don't go out

  Hello, if anyone can help - please... my 9780 has broken a little so I took my old friend 9700. Using the desktop software I switched phones... EVERYHING works fine expect for sending mail (I get the mail, I have a Gmail account just can not meet). and for some reason I can't open docx attachment more.

  Also, I try to access my BB account and it wont let me even though I know that the password is correct (I have reset to the first cause, I thought I was mistaken)

  Thank you!!!

  Hello and welcome to the community!

  liatshor wrote:

  My 9780 has broken a little so I took my old friend 9700. Using the desktop software I switched phones... EVERYHING works fine expect for sending mail (I get the mail, I have a Gmail account just can not meet).

  I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... ( Please wait for this before moving on to the next step) :

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your BIS configuration for these accounts. Otherwise, you should contact your mobile provider for formal support.

  liatshor wrote:

  and for some reason I can't open docx attachment more.

  What happens when you try? An error message? Something else?

  liatshor wrote:

  Also, I try to access my BB account and it wont let me even though I know that the password is correct (I have reset to the first cause, I thought I was mistaken)

  Unfortunately, just "my BB account, I can't say who the dozen or possibilities, it could be... can you elaborate?

  Thank you and let us know!

• BlackBerry Smartphones bluetooth on pearl 9105 - does not work

  is not working for an another BB even an another 9105... I can 'connect' by bluetooth with other devices but cant transfer any image or receive, either

  who is wrong?

  Hello!

  See this KB:

  • KB05409 Transfer a file using Bluetooth technology between two BlackBerry smartphones

  If your device is non - BB, then substitute in the KB, the instructions appropriate for your device. Unless you're on BB OS 6 or 7, do not skip the step of "Receive using BlueTooth" on the receiver BB... nothing will transfer if you do.

  If not, please provide additional details... exactly the steps you try, exactly the results, error messages, etc. Such brief information, it is difficult to provide specific assistance to our internet distance.

  Good luck and let us know!

• BlackBerry smartphones some of your data has not been saved

  Using BlackBerry Desktop Software 7.1.0.37 I get the following warning message after a return to the top of my BlackBerry Torch 9800 (version 6.0 of 2647 software bundle): 'some of your data has not been saved. Some data are not included in the file back. DataType: BlackBerry Messenger entered: 0/2 ".

  Hello and welcome to the community!

  Could the BBM Contacts... There are situations where those who are not properly saved with desktop software. Reference:

  • KB20554 How to back up and restore the BlackBerry Messenger contacts list

  If you moved to BBM 7, then your BBM contacts are saved "the cloud" as part of your association ID BB to BBM.

  Otherwise, you can compare the databases on your BB against what is contained in the backup file to determine exactly what is missing:

  • KB03974 List of database for the blackBerry smartphone

  You would need a 3rd party PC app to analyze and present you the backup file "readable" format to compare.

  FYI - for all recommendations and backup processes, see for more information:

  • http://supportforums.BlackBerry.com/T5/General-BlackBerry-functions-and/backup-the-data-on-your-BLAC...

  Good luck!

• E-mail blackBerry Smartphones Enterprise server problems: "Sent" but not "received".

  Until last Monday (3/16) my email worked fine.  I downloaded and installed version 4.7.0.32(which je n'avais pas encore utilisée-n'importe quelle version) Office Manager at my work computer.  I went through the Setup process and thought that I had done everything right.  The first sign something was wrong was that I had duplicate appointments and items to my calendar, two of everything!  I soon discovered that e-mails sent to my email to work (I have the connection with an Enterprise Server) are not transferred to my Blackberry.  The strange thing is, every email that I send TO my work email is displayed on my Blackberry.  I'm not having problems with SMS or e-mail that is transferred from my home email so I suspect I missed inadvertently to the top of my business account settings.  I checked to make sure there is no rules or filters put in place and nothing found.  I searched each of the help pages, configuration and I could find the settings. Twice! And still not found what I recognize as a solution.  I'm not really interested in the Desktop Manager, but they suspect that if I delete it out of my work computer it won't change things.  I am almost certain that my problem is related to the Desktop Manager settings, emails literally ceased to be passed right after that (checked by comparing my BB with my business account).  Thanks for the help.

  OK, time to sit down and scoot up a big portion of Corneille.  Despite my first two efforts to find filters or transfer rules I found them on my third.  I don't know how I missed it, but I have an option on Fund Manager that has affected my email.  Now, I need to look like see why do I get duplicate calendar events...