BlackBerry Smartphones SMS 'Send' erase my message!

Hello!

I'm having a problem with my Bold 9780 - whenever I try to send SMS text messages, clears the entry screen and nothing is happening, as if I hit 'clear' instead of sending them. To clarify, I do not see 'pending', 'error', or red 'x' that normally appears when a message is not sent - when I try to send the message that I get no feedback whatsoever, and the message I typed clears. Also, I tried to send the two pressing on enter and also by clicking the menu button and selecting 'send '. There is no chance I'm pressing 'clear', but the behavior seems to indicate that I am.

I did some troubleshooting - verified that all other types of telephone services and messaging function, return the service directories, made a couple of hard reset / battery tire... also, I don't have any installed third-party software in addition to what was delivered on the phone from Rogers.

Any other suggestions before you wipe it and start from scratch?

Thank you!

I got it working and I wanted to follow in the case where someone reads this thread later.

It seems that the problem was with the policy applied through our BES server. Nothing in the policy looked suspicious to me, but by process of elimination, I found that the policy of "confirm on send ' under 'group policy' was the origin of the problem. It's strange, because it worked before without any problem-, he is suddenly stopped working yesterday afternoon. Once I removed the text "confirm when sending" and disabled this option, the SMS started working normally on all users of this group.

So for any BES admins who see a similar problem, it seems to me that 'confirm when sending' stop SMS to work in the OS6 / 9780 handsets. I hope this helps someone, because it certainly kept me busy for a few hours of troubleshooting!

Tags: BlackBerry Smartphones

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