BlackBerry Smartphones Sprint is allowed to do in-store repairs?

and are they allowed to use a curve trackball to replace the original black trackball on a 9630 - Tour? They replaced mine with a white trackball with a white outline (instead of black with a chrome outline) that looks and feels like some knockoff Chinese spare parts.

Apart from the funny looking, it feels very different from the original Tour trackball. It feels like it's moving in heavy oil.

Other forums have mentioned that the Sprint is not allowed to attempt to repair on the BlackBerry and they are certainly not allowed to use the incorrect trackball.

Can someone give a definitive answer? TIA

cb1111 wrote:

Does anyone have contact info for BB who could give me a definitive answer? I don't seem to be able to find a phone number or email on the BB site.

Hello.

There is a reason for that. By contract, RIM does not first line support. Companies and authorized resellers are responsible for this. But the RIM contact page is here:

Basically, I think you should review your contract with Sprint and see if she provides guidance to answer your question. If this isn't the case, then you must climb with Sprint to get something beyond.

Best.

Tags: BlackBerry Smartphones

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