BlackBerry smartphones taking 9000 staff - email issues

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• BlackBerry Smartphones BB 9000 os 5.0 update

  Hello Sir/Madam

  Please help me for my BB Bold 9000 Os update

  I install BB 7 Desktop Manager and I used to update the operating system of v.5... 0 for the mobile, but then that update it shows the error and it gives an error at "CONNECTING TO jVM" and it shows the error to "APPLICATION LOADER WAS UNABLE TO CONNECT WITH YOUR DEVICE. "PLEASE RE-CONNECT YOUR DEVICE, ENTER THE PASSWORD IF NECESSARY AND CLICK RETRY.

  Hello and welcome to the community!

  The easiest way is, on a PC (you can not do on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• BlackBerry smartphones can not open emails

  Hi - I can not open my emails this morning. Can see header, but when I try to open nothing happens. All the patches?

  Hello and welcome to the community!

  If it's for BES, then stop now and seek assistance from your BES admins.

  But if it's for BIS-based email, so with a strong carrier network signal (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

  1) register HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  2) Remove and return Service books (pre-BB10 only devices)

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  3) restart

  • Pre-BB10 ONLY devices. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
  • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your configurations for the relevant accounts. Otherwise, you should contact your mobile provider for formal support.

  Good luck!

• BlackBerry smartphones can not receive emails and browsing!

  Juice I activated my blackberry services, a few days before, I can e-mail sent through my bb, but I can't receive mails through my bb... I n don't know wat happnd! as as I do hav navigation but I cannot see the maps or vision satellite of the Earth in the navigation of bb application, its just like a blankpage!

  Hello!!

  I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • KB02830 Send the directories for the BlackBerry Internet Service

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you should talk to your provider of mobile services for formal support.

  Good luck!

• BlackBerry smartphones cannot set up email

  I just got a new bold 9900 but can not set up my email account, he checks the updates and said 'YOUR DEVICE ENCOUNTERED A PROBLEM WITH THIS APPLICATION SERVER'

  Hi eskibus

  Thanks for this info! Then first save your pocket computer with your business network, on the home screen of the BlackBerry smartphone.

  (a) click on Options > device > Advanced system settings > the host Routing Table >

  (b) press the Menu key, and then click Register now

  (c) wait a registration messages arrives in your Inbox.

  KB00510 : how to register a BlackBerry smartphone with wireless network

  Once you receive the registration in your messages Inbox message, perform a battery pull reboot by removing the battery while your device is turned on, wait at least a minute then reinsert back. Finally after you restart your BlackBerry browser, go to www.blackberry.com/integrate to add / change your email account.

  Please try it, it might be useful.

• BlackBerry Smartphones not receiving all emails

  I receive only a few e-mails from my BB 9700 to my hotmail account, if I go online and log into my hotmail it is unopened emails that have not disappeared from my BB... anyone know why?

  Hello

  There are a few possible reasons... of what you say, it seems that you use hotmail WebMail interface from your computer (as opposed to Outlook or some other desktop e-mail application, which, if used might complicate things), these KBs may apply to your situation:

  • KB13374 Delay in delivery of email to the BlackBerry smartphone
  • KB15747 E-mail message delivery is delayed due to a Windows Live Hotmail account on the BlackBerry smartphone

  I also suggest that the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... ( Please wait for this before moving on to the next step) :

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your BIS configuration for these accounts. Otherwise, you should contact your mobile provider for formal support.

  Good luck!

• BlackBerry Smartphones BB Curve 8520 email settings out of box

  Configuration of e-mail.

  I recently bought a blackberry Curve 8520 and am unlocked, I had problems with installation - in my email.

  I should go to implement. Configuration wizard, click on send Setup.

  And only makes its appearance in my device that says: I want to use a professional email with blackberry enterprise server account.

  The e-mail settings: add more envelope account is missing!

  I activated my 100% fine host routing table, but I can't set up a personal e-mail, a company one.

  What and how do I do with it. I am brand new in BB.

  Any help much appreciated, thanks!

  Note:

  Some wireless service providers and third-party equipment manufacturers have processes called master reset, factory resetor master clear, which erases all the data and parameters for devices user non-BlackBerry carriers, restoring their to a 'factory' or 'out of box' State. The clear Pocket command performs this function even on a BlackBerry smartphone:

  Maybe I do it by mistake!

  Do you have BIS (Blackberry Internet Service) active on your account rather than BES (Blackberry Enterprise Service) - BIS is the customer service that allows you to add up to 10 personal email accounts.

  If in doubt call your carrier.

• BlackBerry Smartphones can not write emails, only not receive it?

  My curve doesn't let me write emails... I can receive, but if I try to reply to an email I can choose the option 'answer', but then I don't have any ' send' button... If I try to send a new message, well, I can write it and send it, but then it comes back with a red...

  Hello and welcome to the community!

  I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • KB02830 Send the directories for the BlackBerry Internet Service

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your BIS lines for these accounts.

• BlackBerry Smartphones problem setting up email

  Hello everyone, I reccently purchased a vodafone bb 8900 to my friend, I unblocked him today and I am currently using a 02 sim card. My companion had set up on the phone but deleted emails before you send the phone.

  My problem is when I try to configure my emails I go to Settings / Setup Wizard / Configuration of email, there is no option to create or add an email account. Only the possibility of using a professional email with an Enterprise Server account. And there is no shortcut to the e-mail settings in the setup folder.

  does anyone know how to configure my e-mail from here?

  PS This is my first blackberry and I am a complete novice with this stuff so if you can keep things simple, it would be greatly appreciated thank you Ryan

  Hello!

  A few things for you...

  KB05099 Steps to take before selling it, or after buying a used BlackBerry smartphone

  http://supportforums.BlackBerry.com/Rim/Board?Board.ID=NewBlackBerryUsers

  http://NA.BlackBerry.com/eng/support/blackberry101/Setup.jsp#tab_tab_email

  KB03087 Configure BlackBerry Internet Service, BlackBerry mail and e-mail or account e-mail BlackBerry

  It is likely that some of the seller in the first element steps were not completed... those that must be made before continuing. I suggest to do it again. More... your friend got it on BES? If so, there are a few extra steps (in this picture) that must be made.

  Good luck!

• BlackBerry smartphones can not receive emails!

  My blackberry has stopped receiving my emails to gmail.  My carrier is T-Mobile.  I did this thing Service books to return several times, but don't know what it is? I send Service books but so what? I'm not clear on the process of the SB.

  I have also made many battery grips, no luck.

  I turned off my connections, turns them off the phone completely for a few hours and then, still nothing.

  Can anyone help?

  Thank you!

  Finally a solution that worked! T-Mobile and the customer service unfortunately were not able to help, but research in Motion (RIM) my phone manufacturer has solved the problem of e-mail! Apparently, the old version of facebook causes conflicts with the receipt of emails.  You need to go into your Options, Options, advanced, then Applications, then click on Facebook.  Click the menu button, then select modules then scroll down your list until you see "net_rim_bb_facebook".  Beside that, you can see the version number.  You must have version 1.2.0.35

  If you have an earlier version, delete Facebook.  When you remove it, you will be asked to reboot your phone.  When you restart, the facebook icon will be the "desktop" of your phone.  Click on it, and it will take you to the site, so you can download the new version.

• BlackBerry Smartphones BES and BIS emails for display separation

  Just bought a Bold 9000 (my first BB) and very disappointed that separation of BES and BIS emails is not a standard feature. BES can be displayed via the files of common messages that shows everything, including BIS emails/SMS/IM etc. BIS messages can be seen in their respective folder (i.e. yahoo/gmail)

  There is a product like know empower (http://www.getempower.com/)is a PURCHASABLE third party product that is supposed to separate the mails, but it is certainly a good way to provide this functionality as part of your product that I won't have to sift through all of my emails and understand those who are BES/BIS.

  Empower the BTW does not work on later versions of the o/s of BB and this means that the "BOLD" is assigned. Come on guys, the sort...! Either buy empower and integrate into your device where it can be updated with your resource ample or build something that focuses a bit more to the needs of the customer.

  BES 4.1.5 gives you an option to separate BIS and BES mail. Also the sms/mms can be separated as well.

  http://www.BlackBerry.com/BTSC/KB15003

  Separate SMS: http://www.blackberry.com/btsc/KB12774

• BlackBerry smartphones, I deleted an email from my phone but it removed from my computer too. Why?

  I use a personal email account pop3 transmitted to my "BOLD" from my computer at home.  When I discover a mail on my "BOLD" and then click to remove, it gives the possibility to delete only on my phone or in both places.  I received an email this morning. I clicked to delete just on my phone. but it removed in both places.

  Anyone know why and what I can do about it?

  I found the problem, but first of all, to answer your questions, in Outlook, and no, I don't use a server.  Now for the answer, it turns out that the sender sent the e-mail to my work rather than the personal email address, so when I checked my staff and do not see it I thought that the suppression feature had not worked right, so this post.  Later, I thought to check my work email (also a pop3 server), and he was there.  Sorry for taking the space, but thanks to those who have responded.

• BlackBerry Smartphones is what my emails to remove Bold 9900 soon as I received it?

  I connected my Rogers email on my smartphone.  When I get an email through my smartphone, I am able to see it, but when I go back to the Inbox a few minutes later it is no longer displayed in the list.  Why is this happening?  I only had the phone for 1 week. I want to be able to retain e-mails until I have remove it from my computer at home or I delete them manually from the smartphone.

  Hello

  Reference:

  • KB05133 Features of the BlackBerry Internet Service email reconciliation

  The situation you describe usually happens with an e-mail account which is, according to this KB, capable of deleted point reconciliation of the server for the BB. If there is an another e-mail client, access to this account (for example, Outlook on your computer at home) and the client is configured to delete messages from the mail server when it downloads, then BIS reconcile conscientiously that made back to the BB - from the perspective of the BIS, the element has been removed, because BIS may reconcile only against your mail server - he can't see this other PC-based e-mail client.

  To avoid this, you must configure Outlook (or whatever the PC email client you use) to leave messages on the server, with the option (if available) to delete the server only when you remove them within your Outlook client itself. Normally, this allows the ability to keep the BB correctly synchronized with the Outlook client.

  Depending on your mail PC client, this may or may not even be possible:

  • KB12283 How to leave or remove copies of e-mail messages on the mail server

  Good luck!

• BlackBerry Smartphones GMail works, RoadRunner Email does not work

  On my Storm: the topic says it all.  My email Exchange/work and my email personal gmail, both work perfectly.  I registered my roadrunner email as an 'other' email using installation-> E-mail settings-> Add

  It does not work so I went through the hassle of the use of the BlackBerry Internet Service and check / authorizing each account separately.  Has nothing more.  I sent "Bundled Services", I received messages on everything except the RoadRunner.

  Help please.  I'm desperate.  If not, how can I solve this?

  Thank you!

  I thought about it.  Delete the account and then she added via the website.  When you do this, it invites you to the address of the server (POP).  For some stupid reason when you add on the storm it does not prompt you for any information of server!  I wondered at the time I initially put in place it would be how to find the address of the pop.  I thought 'magic blackberry '.  In any case, it is the issue.  I hope that someone else is having this problem will be read and see that they add the e-mail form the BIS.

  Thanks for the help!

• BlackBerry Smartphones Start/Stop, receive emails

  Hello

  I have a Blackberry Bold 9000 and I have some problems:

  1. I want to start and stop the receipt of emails. I want to be able to activate the reception of messages when I can't use my computer and when I use my computer I want to stop receiving emails on my phone.

  2. I do not know how to set "call waiting".

  3. I see only the first page of the spare part. How can I see all the pages!

  My manual is not very helpful.

  Thank you and waiting for your answers.

  Once you go into the settings of e-mail make sure that the 'Message Services' at the top is set to the office and then search for the Email send to handheld computer option. If you are still missing may try to remove and restore the service book CMIME. If you can go to Options | Advanced options | Service book. Find and delete the desktop [CMIME book}. Then return to the main screen and wait about 1-2 minutes. Later, you can go service logbook screen, click the menu button and choose Undelete. This will return the CMIME book. Subsequently wait 1-2 minutes and check again the e-mail settings screen. If it does not your IT Department can push new the BES service books.

  Depending on the size of the file PDF is that you have a few choices. I'm looking for one now, it's about 100 pages. If I remember correctly the BlackBerry downloads only 32 KB both. With a PDF, you have several ways to see. If you press the menu button you can choose between consultation as text, or the two (text and images). If you are a display as text, so that you can just keep scrolling to the low view more. If you look at one both you can use the "n" and "P" keys to go to the next and previous pages respectively. Or you can click the menu button and choose Next Page or Prev Page. If you are a text view, you can click the menu button and choose to download more than the attachment to see more.