BlackBerry Smartphones trying to get BBM to work

Similar Questions

• BlackBerry Smartphones trying to get calendar to work on a BB 8530

  I downloaded the Desktop Manager and I try to sync my gmail on my laptop with my BB. When I try to configure synchronization preferences, it gives me the options of outlook, yahoo and ASCII importer. I use gmail, but not outlook. How can I synchronize these and the calendar as well?

  Thank you!!

  First - you set up Google Sync apps on your device?

  http://www.Google.com/mobile/sync/

  In addition, in case you need:

  BlackBerry Desktop Manager does not prompt the BlackBerry smartphone user during synchronization when the default calendar service has been changed

  http://www.BlackBerry.com/BTSC/KB20147

• BlackBerry smartphones can not get BBM working or the Facebook app

  A few months from my blackberry but I still can't work of BBM, I have a contract with 250 MB internet and I can use the normal when browser im out and about. I cannot use the Facebook app when I am connected to WiFi. My BBM says (waiting) when I add a person, and it does not show that I added them on their phone. I'm on Vodafone,

  Thank you

  so here is the question... you do not get a password business unless you are on a BES plan, it is for professional use... for personal use, you would use BIS (blackberry internet service)... to do this, you need a data plan activated BIS, chances are, your data plan is not for Blackberry use...
  I would give Vodafone a call and check your tariff plan.
  Once you have a plan active BIS, will allow you to have another option other than of the company e-mail configuration.

• BlackBerry smartphones can not get Yahoo to work...

  Can someone please help me get on Yahoo.  When I go on Yahoo.com, the site returns but tabs for mail, weather, etc. do not work.  I don't know what I did differently last night, but I came across a Web of Yahoo site that appeared to be meant for PDA / smartphones, but now I can't figure out how to get there again.  I was able to access all my mail, check the weather, read news, etc. etc.  Of course, I'd appreciate any help on this.

  pinzpilot wrote:
  Can someone please help me get on Yahoo.  When I go on Yahoo.com, the site returns but tabs for mail, weather, etc. do not work.  I don't know what I did differently last night, but I came across a Web of Yahoo site that appeared to be meant for PDA / smartphones, but now I can't figure out how to get there again.  I was able to access all my mail, check the weather, read news, etc. etc.  Of course, I'd appreciate any help on this.

  You can get mobile yahoo and not the entire desktop.

• BlackBerry smartphones can not get my BB working with my company email

  I rec'd this e-mail from the admin system of my business:

  The reason why your blackberry is not turn on on our server is because it is not provisioned for the BES Service. To remedy this, please contact your cell phone provider and it adds this service. Once it is added, we will be able to activate your blackberry and sync your e-mail, contacts, tasks, memos, etc.

  Do I have to call Sprint to get their support, or is there something I can do myself?  And if I have to call Sprint, what is the best number to call (if someone knows so I don't have to go through the entire menu).

  Thank you
  Matt

  If your company does NOT have the BES service account, you will need to subscribe to that of Sprint.

  Ask a business of BlackBerry (BES) Plan.

• BlackBerry Smartphones Boost Mobile 9310 BBM works not

  Hello

  I recently bought two 9310's to Boostmobile.com. I activated phones and have the phone service and SMS. Pins and MMS do not work.

  After completing the race of customer service Boost Mobile (called six times to unable to people who do not have the slightest idea how to diagnose my problem), I spoke finally someone who discovered that the PIN is recorded as a Sprint not a PIN brooch Boostmobile. For this reason, Boost system will not my access phone to BBM.

  According to two different techniques, support people, a Boost pin has letters in line and my two new phones to Boostmobile.com have not all letters in the axis. This is what tech to rush to stop support because they thought I tried to record a Sprint Blackberry.

  For the last week, I was not able to get the boost to activate BBM because of this problem. Given that I bought two new phones and they have this problem, I do not think that send them back to get more than two phones will probably solve my problem.

  Does anyone know how to get Boost to activate my BBM service? Apparently their system won't let not my phones access BBM because the system thinks that they are the Sprint phones, but Boost has told me they do not know how to solve this problem.

  I can't begin to tell you how frustrated I am with Boost on the many hours of time I spent on the phone still does not get a resolution.

  I spoke with the support of Blackberry, and they told me that they cannot help me because it is a problem of Boost. But has no RIM to Boost power supply with the phone that has the pin of Sprint?

  Frustrated. Help, please.

  A few days ago, Boost Mobile Tech Support called me to let me know that the solution to the problem is that I need new phones. The phones that I have conducted with a PIN Spint. A big boost Blackberry has a PIN that has letters in the spindle. Since my Blackberry has not all the letters in the axis, it was done properly and I need to return two phones to Brightpoint order new phones.

  I don't have confidence in the present, because I assumed that my chances were good enough get two more of the same since I was initially two phones with the same question. But after 10 calls to boost, hours on the phone with people clueless and not getting anywhere, I saw no other choice.

  Last night, I received a call from Boost Mobile Tech Support to solve this problem. I told the person who told me that the phones were made with a Sprint pin and I needed to get new phones again. He was surprised to hear that, and then he told me that this was not correct. He asked if I was OK with him pass my plan to a different plan then return it restores on my orignial plan. It was supposed to pass by the activation of BBM twice to get BBM activated their system.

  It worked!

  Here are a few things I learned on the Boost Mobile Tech Support:

  (1) the people you talk to are not technical. In fact, they were pretty clueless and do their best to avoid disturbing the staff limited to engineers. At best, they are a conduit for the engineers.

  (2) If you can not get a resolution after hours on the phone, insisting that a 'ticket' is written on your problem and note the number of the ticket.

  (3) make sure that you get the ticket number. If you do not, there is a strong possibility that they said they wrote a ticket but do not have. For some reason, they really don't want to write a ticket. I had to insist to talk to the principal contractor to get a ticket started. This was my 6th time that I called for support and it had not yet started recording.

  (4) make sure that what they have written information about the problem on the ticket. The supervisor wrote the ticket because my phone has no cell service. When I called the next day to learn more, I got the person read the ticket for me and I found that my BBM problem has not been registered.

  (5) make sure that the information contained in the ticket are to the point. Engineers use this information to give a technical support more ideas on how to solve the problem. Then support will call you to try the idea of the engineer. Remember, technical support is an intermediary to the engineer. If technical support writes a wrong description on the ticket, the engineer will not be able to give good advice.

  (6) If no ticket is written when you get off the phone and the problem is not resolved, then you will have lost all of your time on the phone. Next time you call, you'll be all over again. It took me five calls until I discovered this.

  (7) the false information to support tech clueless that they believe are true, but not sure if it's true or not. You call then return another day, while the next person to whom you are speaking is in disagreement with what the previous person. You call then return another day, and you get yet another contradiction. I couldn't on how this happened.

• BlackBerry smartphones I want my BBM back! BBM contacts switched between two phones I own, my wife and me

  Hey, my wife's friends are nice, but I can't be in their discussions... I have 2 bb Torch 9800. For no apparent reason about 3 months ago the bbm contacts exchanged between them without any reason. I've been in contact with my phone provider, and they are perplexed and said that it is a problem of bb... How can I get the bbm is switched back to good phones?

  I tried to remove and reinstall applications, same old contacts...

  Note: I share the same e-mail address on both phones, this could be and question? When I got the phones of MTS, a few years ago, they said it was very good and quite work very well to the top until there are a couple / few months.

  Hello and welcome to the community!

  Sharing the same e-mail address is no problem... e-mail systems is generally accessed from multiple customers, and the application of enamel on the BB is just another type of e-mail client.

  But, if you meant that you share the same BBID on both devices, then it indeed is probably the cause of the problem. It is inadvisable to associate a BBID to more than a SmartPhone BB. Strange things can happen, including the tangle of BBM contacts, as has happened to you.

  Since BBM7, BBM contacts are not stored on the device itself... on the contrary, they are stored "in the cloud" with the BBID. Before BBM7 (indeed, "a couple of years"), the BBM contacts were stored on the device itself and therefore would not mingle if a BBID has been shared between several BB devices.

  Here's what you need to do:

  1. Decide which of the two devices will retain the existing BBID
  2. Manually clean the BBM contacts to reflect only what desires this device
  3. On the other BB, you need to prepare by making a full backup of the device, because the "fix" will wipe
     • See the link in my sig auto on this post for instructions to complete backup
  4. Once you have this backup, you should separate this another BB the BBID existing and create a new brand for the single device
     • KB26694 How to change the BlackBerry ID on a BlackBerry smartphone or BlackBerry PlayBook Tablet
  5. Once this is done, you can switch to manually re-create all BBM contacts on the 2nd device (no, there is no way to automate this process for you)

  Good luck!

• BlackBerry smartphones HELP! Bold 9780 - nothing worked

  Hello

  Really hope someone can help with this problem.

  I recently upgraded my 8330 to a Bold 9780 (v6.0.0.285 platform 6.5.0.54) on the Bell Canada network - when I woke up this morning and turned on my phone, it took a good 8 to 10 minutes from the home screen to load. Once he did charge Finally I had a dozenor so error messages that all seem to be tied to Java.

  I did a traction battery and tried but unfortunately got the same result.

  Here are some of the messages I get:

  Eception exception: Java.lang.error

  Eception exception: ApplicationRegistry.waitfor (0xf405d42294c6940e) timeout

  Eception exception: Java.lang.error

  Eception exception: ApplicationRegistry.waitfor (0x1c26ebcd7b130582) timeout

  Eception exception: ApplicationRegistry.waitfor (0xf405d42294c6940e) timeout

  Eception exception: ApplicationRegistry.waitfor (0x7491f7b6ae80681a) timeout

  Eception exception: Java.lang.error

  Eception exception: ApplicationRegistry.waitfor (0xf405d42294c6940e) timeout

  Eception exception: ApplicationRegistry.waitfor (0x79a47873b7e8b4e0) timeout

  Etc.

  Once I clicked ok to all these errors, I have very limited access to the phone. I can make/receive calls, open my calendar, messages, camera, but I can't launch BBM, Facebook application, Twitter App, etc..

  
  

  One last thing, when I connect my BB in Blackberry Desktop Software, I get the following error message: Blackberry Desktop Software can not communicate with the connected

  Grateful for your help!

  Steve

  Try to remove the flash memory card and restart full by removing the battery, see how it works. If not helped to take the next step.
  Try resetting the device (it will remove all of your information) Options-Security-security wipe, select also remove all the installed application.
  After this wait until startup normal device then only necessary restor of information (AddBook, SMS, messages)
  Try it, if not helped it will mean reinstall frimware.
  Soory I am writing device

• BlackBerry Smartphones unable to use BBM

  I can't use BBM on my curve 9320 such as a message informs you that exception; java.lang.NullPointer as follows Eception Exception. What's this & how can I get rid of him?

  Hello and welcome to the community!

  There is virtually no diagnosis of those - they are the equivalent of random errors in Windows for which trace the root cause is futile. Basically, here's the last out in the programming code - some event occurred for which there is no event handler in the code. The patch is an update of the code that handles the event... but, again, what is the event is almost impossible. So, there are a few things to try:

  Sometimes, the code simply is damaged and needs to be updated - just like a reboot:

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  If it doesn't boot properly, then you need to try Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in safe mode

  There may be a code updated to the value of the carrier - check out them through this Portal:

  • http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  The toughest possible causes are a bad application behave. To find it, there are two options. Is to see if you can read the log file:

  Go to the home screen. Hold down the "alt" key and type "lglg". (You won't see anything as you type). This will bring up the log file. Scroll down (probably a lot of pages) until you see a line that says "eception execption. Click on this line. The application name will be in the info. Alternative methods to implement the newspapers are in this KB:

  • KB05349 How to activate, view, and extract the the event logs on a BlackBerry smartphone

  The other method is to remove the apps one at a time, wait a while between the two (I usually recommend a week), until the problem stops... revealing the offending application. Yet another method is to recharge the BB OS itself, leaving little time between the addition of other applications on the BB in order to be able to determine exactly what is the cause.

  Good luck and let us know!

• BlackBerry Smartphones Desk top manager does not work on my computer please help

  I downloaded the software and installed and when I open it up to the top of the custom program work I found a troubleshooting on the forums and tried and it did not work for me. I don't know what to do short of calling rogers. Can someone help me on I am running windows XP

  I found a post that finally worked for me and was able to get all the .netframes GONE and went up the installed DM6 followed this post

  http://supportforums.BlackBerry.com/T5/desktop-software-for-PC/help-rim-desktop-exe-no-debugger-foun...

• BlackBerry Smartphones flushed down the toilet - everything works except the speaker...

  Hi, hope someone can help you.

  As the title suggests, I emptied my phone down the loo (it was an accident), but now everything works perfectly, but I have no sound.

  Thus, no ringing and I checked the music & who doesn't work or the other.  I guess something has fried, does anyone have suggestions?

  Thank you very much.

  How long has been parched? Probably not enough, something like that REQUIRES 4-5 full days, no battery, no checked during the process and left in rice dry throughout the period.

  The application of device using Self Test on the BlackBerry smartphone can provide additional diagnostic information to help identify the problem, see KB16037

• BlackBerry smartphones something wrong with bbm an email

  I resived a msg of confirmation of my carrier confirming a lot of blackberry for 3 months and still trying to install bbm it sayes (a server error temporary bbm has occurred) and when tring to connect to my acc windowslive it says service not enabled handheld for.this what to do?

  Hello and welcome to the community!

  Contact your carrier... they control all of this, and only they can look 'behind the scenes' to their systems to tell you why your BB does not receive the services for which you are paying.

  Good luck!

• BlackBerry smartphones can not get off phone IMEI

  I bought a used blackberry (curve 9300). I'm trying to get the IMEI # off the phone so I can't unlock. Whenever I have punched in the #06 # it does not give me the number. Simply says "emergency calls only" so frustrated... I really want to get my phone I put an old machine washing last week!

  The IMEI is also located at Options > status, as well as on the white sticker under the battery.

• BlackBerry smartphone how to open BBM bak. file Please HELP!

  Help, please!

  I have a BB Bold 9900 and must open my backup files in urgent BBM!

  I can easily open the file history through Excel on my laptop, but I can't open the backup files, and it is these conversations that I need.

  The files appear like this for example...

  for example. BBM-(12-08-31-10-53).bak

  I also need to open the history files stored in Whatsapp, once again, I can't open these files.

  Any suggestion would be appreciated..!  Thank you!

  Hi pellosmith and welcome to the community of BlackBerry Support Forums!

  BBM and BlackBerry smartphone backup cannot be opened and read on your computer. These files are intended only to restore the BlackBerry smartphone or the application itself.

  Thank you.

• BlackBerry smartphones can not get my curve to download the upgrade of the OS

  I downloaded 4.6 for the Office Manager successfully, but when I connect my curve I can't download. It still shows 4.2.

  Normal 0 false false false MicrosoftInternetExplorer4 / * Style Definitions * / table. MsoNormalTable {mso-style-name: "Table Normal" "; mso-knew-rowband-size: 0; mso-knew-colband-size: 0; mso-style - noshow:yes; mso-style-parent:" ";" mso-padding-alt: 0 to 5.4pt 0 to 5.4pt; mso-para-margin: 0; mso-para-margin-bottom: .0001pt; mso-pagination: widow-orphan; do-size: 10.0pt; do-family: "Times New Roman"; mso-ansi-language: #0400; mso-fareast-language: #0400; mso-bidi-language: #0400 ;} "}

  Check the steps below to update OS by installing device OS in the PC-

  Step #1:

  Before you begin, make sure that BlackBerry Desktop Software is installed on the computer.

  Step #2:

  Make sure that you have installed the software for device updated on your computer. Visit this link to get the software for device update the carrier OS download site.

  Step #3:

  Users can perform a full or selective data backup using the backup and restore tool in BlackBerry Desktop Manager using the following steps:

  1. connect the BlackBerry device to the computer that is running BlackBerry Desktop Manager

  2. open the BlackBerry Desktop Manager

  3. double-click on Backup & Restore

  4. Select backup to perform a full backup or select Advanced to make a backup of specific databases

  5. choose a location to save the backup file, and then click Save

  Step #4:

   

  To perform a clean installation of the BlackBerry Device Software, do the following:

  1. connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager

  2. double-click on the icon of The Application Loader

  3. click on next to start the installation

  4 type your BlackBerry smartphone password, if prompted, and then click OK

  5. click on the check boxes corresponding to the names of the applications you want to load, and then click Next

  6. click on Advancedand then click the check box next to erase all applications already installed.

  7. click Next.

  8. click on the check box next to of not automatically backup the application during the process of loading data

  9. clear the check box next to the backup and restore applications installed wireless

  10. click on Next -> Finish

  11. once the process is complete, the load succeeded message

  12. click close to return to BlackBerry Desktop Manager.