BlackBerry Smartphones very unhappy

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• BlackBerry Smartphones very slow CPU speed.

  We have two BB bold 9900, we're working very well the other has very slow response to each action. even using the touchpad to navigate a huge delays. We also get the small icon of black clock all the time. There are many cases when the process is never ending and he must remove the batteery to reset the phone. Any thoughts? Thank you.

  A battery pull is always recommended to take the first step.  You have done this, then I would jump straight to a reload of the OS.  Why are we so slow 9900 and the other is not?  I really have no reason for that, but the reload of the operating system is a good step to take.  Not to worry even upgrade to a newer version, sometimes the same reload OS will do (update if a new version is available is however also recommended).

  To do this, connect your phone to your PC and open BlackBerry Desktop Software.  Click on the device at the top of the software, then click on restore.  Load the last restore point.

  Let us know if that helps you.

• BlackBerry Smartphones very turned the battery life?

  I don't know if this is related to this person load problems (http://supportforums.blackberry.com/rim/board/message?board.id=9500&thread.id=292), but the battery on my Storm is very short.  I've got two days now, and before I returned to the House after being outside all day, the battery is dead.  The previous two nights, I've had it load for more than 8 hours before you leave home.

  It's not heavy use.  I left it in a locker for 8 hours on Saturday, and when I got back he was dead.  I had to do House to recharge before that I could check the messages for days.

  Certainly, this cannot be normal.

  a number of things to try. Keep it in the host when not in service and also ensure bluetooth is not on (enabled) when you don't need. I loaded mine Friday, played with it on and outside since and only recharged the battery today (Sunday afternoon).

  You would like to "auto turn off it ' when you're in bed, which should help you save for the time you are at the top and on the stack. Final thought, most mobile phone (not lithiul ion) need a battery charge complete continuous 16 to 24 hours before disconnecting the charger - I suppose that you did when you got it?

  I hope this helps.

• BlackBerry Smartphones very low performance after impossible to install the game (8310) necessary to reset the phone?

  Hello! Today, I tried to install a game using the Desktop Manager. I can see the icon in the menu, but does not (module not found) and the Desktop Manager does not see the game installed (or in options-advanced-applications)

  The problem is that now the phone has very low performance and I can barely use it, it's too slow.

  I think that the phone must be reset to the settings to factory or something.

  Can someone help me to do this?

  Thank you!

  Hello

  What I was doing to completely wipe my BB. I wrote this before and it printed.

  If your device does not work, perform a backup now if you have not already done save the file to a place and a name that you can easily locate it on computer.

  I then uninstalled DTM and then deleted all the other references to BB/Rim in Windows Explorer, thus eliminating the operating system for the BB to the computer in order to ensure that the version I want to reinstall a new version uploaded.

  Get the latest Desk Top software DTS)
  http://us.BlackBerry.com/apps-software/desktop/?CPID=OTC-DSKTPSW&CP=OTC-DSKTPSW

  and install it on the computer.

  Get the latest version of the operating system

  http://us.BlackBerry.com/support/downloads/download_sites.jsp

  and save it on computer.

  To erase all data on your BlackBerry device, follow these steps.

  (1) download JL_Cmder http://www.4shared.com/get/oqP9V-2Q/JL_Cmder_v19.html

  (2) install JL_Cmder to the computer.

  (3) double check you have already saved the BB. If you DO NOT, you will lose all data.

  (4) make sure that DTS is closed and plug in the BB to the computer via USB

  (5) to reach the JL_Cmder on your computer and double-click it to start. Now, it may take a few tries to connect, so persevering until he does.

  (6) on the first screen, press a key to continue.

  (7) now, if your device uses a password, enter it now. If not, press "N".

  8) press 4 to start CLEANING

  (9) press on 'Y' to continue

  (10) now type "blackberry" to continue

  (11) on the BB, you see a white screen with an error "507". Don't worry, that's what you want! You are now ready to install the operating system.

  Launch the new Desk Top software on the computer

  (1) on the homescreen of the BlackBerry® Desktop Software, click Device > update my device.

  (2) click on view the other Versions. Click the version of the new OS you previously downloaded.

  (3) click on install. The DTM will install the OS and then provide you with a list of applications to install. If you have had problems with an application, do not install it.

  Do not disconnect the device until the whole process is finished and restarted the device.

  After 10 minutes, restart again by removing the battery slot while tension and leave for a few minutes.

  Leave it again for 10 minutes. You should now have a fully functional BB!

• Question of blackBerry Smartphones very clumsy BIS

  Hello. I post here because, in my opinion, is the last thing that I have left to do.

  Not sure if there is no news of this but I'll try to keep it this way.

  Since this afternoon BIS is not register my phone more. It says 'edge' insead 'EDGE '. My BIS data plan has been activated like 2 days ago and it has worked very well so far.

  I called my local operator to support that they sent me the books of service as two times and obviously I did the basics before testing it (take-off at the battery). Nothing happened. Called the 3rd time, they told me that it has nothing to with them more cause it's all they can do.

  The clumsy real thing is that, now that I connect to my personal WIFI bberry email, bbm, whatsapp messenger for yahoo, navigation, absolutely everything, works AS IT SHOULD work on BIS. The second that I disconnect my wifi, there no internet more on it. No more BBM, no more nothing.

  I even tried a wipe. That has not worked either.

  To be honest, it's kind of my last hope before throwing the 10th floor, because it is * bleep * me off.

  THE: After wipe 'the trick' with the connection to my wifi no longer works since all the service books have disappeared. Try saving again does not either, as I said.

  DanMoody wrote:

  Accidentally clicked on "Accept as solution button.

  United Nations-click for you!

  DanMoody wrote:

  Anyway, I can't spend SIMs because that would mean to pay an another data plan on a different SIM card. Maybe I will if I have no other options left, but for now I don't want to.

  The suggestion is actually replace the SIM... sometimes they spoil. A replacement should not cost anything, I think.

  DanMoody wrote:

  My camera has been unlocked 2-3 days ago btw, because it was locked on Vodafone Spain, but as I said it worked great.

  Oh... more details are needed. Which carrier your BB was initially assigned? And what carrier are you trying now to operate it on? And what SIM carrier do you use? And which carrier BIS account is active?

  These details could be very important indeed. For example, if your BB from Spain, and now you're trying to use it in Romania, you might have for this short period, received service your account of the Spain BIS, but they finally "caught it" and blocked it (Spain or the Romania could have done). So the exact details of your situation is perhaps well critical... using a BB on a different network can be difficult indeed, and some very specific things need to be done in order to make it work well. For example, if your BIS account remains active in Spain, then the carrier of the Romania will not be able to create a BIS account... single BB PIN can exist anywhere in the world in system BIS only carrier...

  Thank you and let us know!

• BlackBerry Smartphones very strong white noice during playback of mp3s

  then, when I play mp3s with Media Player, there is very loud noice. is that normal, software od hardware problem? My wavs are played very clean, without the white noise.

  Thanks in advance

  Ljupcho

  Thanks tanzim.

  Yes, it's a great speaker where you can really notice stereo, one of the questions why I kept the "BOLD", while testing a storm. I did not notice when they are bad, I thought this is one of these updates to the beta OS, but I guess it's a hardware problem. It will send, my Pearl meanwhile will have the chip.

  So, solved

• BlackBerry Smartphones very strange list Contact question (Blackberry 8900)

  Hey guys,.

  Good so my problem is this. I have just recently today my BB8900 and am very happy with it, except for a small problem; my contacts list doesn't seem to work, be it!

  What I mean by that is, I saved all my contacts on my media card in my old handset (like the BB uses MicroSD) as well as all my songs/Photos. The songs and photos themselves attached to the BB with absolutely no problems whatsoever, but the contacts are not just do it!

  I also kept copies of all my stuff on my PC so I tried to do it via the transfer; but when I open my files of BB and click on "other > Contacts" all my contacts appear, so copy them via hard transfer do not seem to work either...

  Then, I went to the only other option available to my knowledge and began to fill manually the contacts list. I filled out the name and number, went to 'Save' - but alas my Yearbook says still * Contacts * of no.... I'm more frustrated!

  Could someone Please help me!

  Thank you very much in advance!

  Open your address book again, tap Menu > filters and uncheck all the filters that you have controlled.

  On the other subject, even once, you can't use your MicroSD to store contacts or import of the MicroSD card in the address book.

• BlackBerry Smartphones VERY disappointed after upgrade to 5.0

  My phone won't stop freezing!  I do about 20 battery tire/day and it gets worse.  Verizon has had two wipes, restoration and reinstallation of 5.0 but nothing works.  In addition to all this, I lost ALL my third-party applications.  Yes, I know that I can maybe find all of them and try to get the seller make me reinstall, but what a pain!  I did not buy them throughout the App World...

  Their only solution is to send a re-certified phone.  I asked to have to upgrade the operating system and having the same problem, but they don't care.  They are not sent a Storm2, of course.

  I can't believe what a nightmare this has been!  I do not hear about this kind of things happening with the iPhone...

  Take the replacement phone.  Your clearly has a problem, then take the free replacement.  I got a replacement in March and it has worked very well, so don't be afraid of the thing "renovated".  Once he was out of the flat package, you could not tell the also of a 'new '.  Your replacement should come with 5.0 already load on it... or at least ask to make sure that it doesn't.  I did the upgrade yesterday morning and the new OS is great.  I would gladly put my storm against any iPhone now.  It is smooth, very sensitive and much faster all around.  The camera shutter lag is gone, no waiting during the passage of the apps, memory seems to be stable at about 21MO, not randomly restart.  RIM has done a great job of most persistent problems pricing.  I have only three applications of third party on mine, but the upgrade went smooth as silk... didn't have to do a thing later except reorganize my files the way I had them.  So, again, take the replacement and make a gesture to end your frustration.   Oh, and the iPhone has its share of questions, too.  Go on their community forum... you will see.  Just trying to give you a different perspective and hope.

  See you soon!

• BlackBerry Smartphones very strange message...

  I was in the middle of writing a PM on this site and all of a sudden the frozen screen and about 30 seconds later, he went back to my main screen (offline - my splash screen). The following message appeared: "Eception exception: ArticInterface: DocPosToCaret: error 3 (hex 3). What the hell does that mean? I have absolutely no idea! I logged new and everything seems OK... Something wrong? This message seems to be gibberish to me.

  Thanks Lorrie. As long as my BB is not subject to burn spontaneously, I'm happy! I'll mark this as resolved, unless she returns frequently...

• BlackBerry Smartphones very weird behavior of 8900

  A few hours earlier, every single button on my old Curve 8900 of 6 months has stopped working (with the exception of the trackball)-I could move the trackball, bu pushing impossible to record what anyone with the phone. All keys in the dirt wasn't working, nor theft, etc locking button. The phone was the connection to the network - I received calls, and text but Coulnd't ' t respond to calls, read text.  I took the battery 8 or 9 times, each time waiting for the phone to re start, check software secuirty etc. etc. and re start, but still the same problem. I plug my phone into the load and which seems to have alleviated some of the problems most of the keys work now.

  BUT the 'b' when you use sms or bbm now seems to be recognized a 'b', followed by the return and line break. The "del" button does not work to push a short - I kicked so he can delete whatever it is.

  the 'p' button listed as 'xp' as does the key "x".

  the "w" key capitalized automatically.

  key ' $' (changed under prefs has "£" does not work.)

  I have not dropped the phone.

  There is no liquid spills or food on it.

  I have not downloaded any software in weeks.

  I still out battery several times and tried all above with charger connected and plugged in to the United Nations.

  Someone at - it ideas?

  TIA

  Wayno

  DudeManGuy wrote:

  A way to help with a phone becomes journaled or more hydrated ice should immediately remove the battery and put the phone and battery in a bowl of rice. Rice acts as the silica...

  Dude, maybe you skipped reading the suggestions above.

• Scroll of blackBerry Smartphones are becoming very difficult to "BOLD" (with a pad, not a scroll wheel)

  Hello

  Scrolling became very difficult in my "BOLD", but it has a pad, not a scroll wheel, so I can't follow the spoken wheel and push solution previously in these forums.

  The symptoms are that it is difficult to get the cursor to move to the left or to the right or upwards or downwards, sometimes that it moves more easily than other times, but never as easy as it was until last week. What often happens is that I end up pressingteh pad too hard trying getting the top of the page to save the movement and thus itreads as a click instead.

  I tried to clean the buffer, cleaning of my thumb or finger, battery-out-restarted "BOLD" of countless times, tried with my fingers wet and dry...

  It seems that she has changed after an update has been downloaded, but maybe it's just my perception.

  In any case, what could be the problem and what is the solution please?

  Hello qw8,

  Welcome to the forums.

  Take a look at the knowledge base article below which may help you with your trackpad problem.

  KB29640

  Trackball, keyboard or trackpad not working only not on a BlackBerry Smartphone.

  I hope this helps. Nice day.

• BlackBerry smartphone Curve 9360 sometimes warms us up a little bit and the battery is discharged

  Hi, my blackberry 9360 is sometimes a really weird thing. Once a week, after that I used the device to check email, check facebook or even simply by removing the door in leather and put it right back it drains the battery at a very fast pace and hotter than usual. I'm not aware immediately, but when I use the unit 3 hours later for example the battery is almost all gone and the unit is warmer than usual. Please not that it is warmer, but at a level acceptable, just as if it had been used during this period of time, not overheating. I charge the unit and check the activity monitor application and the CPU was mainly used by the... Idle CPU. The part of the device that heats is not the battery, but the device itself. It is rather annoying because I don't know when it will happen again. The only email account, I have installed is a Hotmail account and it goes as well with wifi on and outside. Someone has an idea it might be? Thank you in advace for help. Best regards, Alexander

  Hello alexandrejv

  Welcome to the Forums of the BlackBerry Support

  Are sure you you are in an area where you have a good network coverage signal strength or if falls frequently.

  While our BlackBerry devices can feel hot tell a long browsing session, play games, download countinous or all supported. If we hold the Menu for a few seconds, it will open a screen that will display all the programs running in the background, usually five will always be there (host, BBM, Message, phone, browser) you can always check if any other applications. run in the background.

  We should always try to close Applications correctly - avoid using key end to close the applications because it just minimizes the application and let it run in the background. Instead, press the Menu key, select close or Exit to exit the application. Don't let your browser open when not in use. If programs are running in the background, it will also allow overheating and also to quick battery drainage. Please take a look at those Article I don't know that it will help you overcome your problems:

  KB14320 How to maximize the battery life and available memory on the BlackBerry smartphone. 

   

   KB31531 : BlackBerry Smartphone 7 may feel warm during operation

   

  But, if you feel that this device heats up more then average, then you should visit your service provider for assistance.

• BROWSER blackBerry smartphones don't DO NOT WORK

  This is getting quite frustrating. I get that cannot connect to the server, please try again error and it takes forever to get even the google home page to load. What should I do?

  OK thanks... you came very close to what I need... except just saying 'mistake' in regard to music downloads... but, any...

  I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you need to get in touch with your service provider and insist that they honor the formal support that they are contractually required to provide you with. Do not let you fob before having 100% solved the situation. If they tell you to contact RIM, don't let them not on the hook, then either... insist that they tell you exactly how you should contact RIM. If they say anything OTHER that they will increase you rim (for example, if they tell you to independently seek the support of the RIM), and then accept it. Only through an escalation of your service provider can you receive all official support from RIM.

  Looks like they have made significant changes to their network... and they must ensure that their paying customers will continue to receive the services that they pay.

  Good luck!

• Option of Arabic keyboard for blackBerry Smartphones

  Hello

  Does anyone know why Arabic is not included in the section languages supporting under the menu multi-language add BlackBerry keyboard settings?

  I have to be able to type Arabic.

  Any help much appreciated.

  Luque

  Hello

  I was very unhappy to know the same thing, but I found it finally available!

  Go to settings > language & entry > BlackBerry keyboard settings > input languages > unable 'to use the language of the system' and down select all languages you like including Arabic!

  See you soon!

• Help of blackBerry Smartphones that apps on my Blackberry Curve 9360 were gone after complete wiping!

  I'm wiping yesterday and when I checked on my "device" option, the "battery" option was missing, where I can choose the level of my light screen. Another thing, it is that my 'analysis of the BB device' were like a stethoscope icon, but after you wipe, the icon changed into a black rectangle with a question in the middle of the matk. Whence this 'battery' device option missing? How do I get him back? If it cannot, how should I do if I want to put my light svcreen level? And I can delete this now rare device monitor 'BB' since I can't find the button Delete like other apps? HELPPPPPP! Thanks a lot for the answers!

  Hello!

  Based on your description, I would recommend a full reload of the operating system. The easiest way is, on a PC (you can not do on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  Note that all the apps add-on indeed went from the device... a WIPE is very obedient and removes the add-on apps. Reference:

  • Article ID: KB16307 Actions performed by the BlackBerry smartphone during the removal of the user stored and application data

  Good luck and let us know!