BlackBerry Z10 BB 10.2.0.424 updated - messaging problem

We have updated BB 2, Z10s from one day to the next.  Now the phones will allow us to send an email but not receive.  Account information shows not connected.  When we opened the account to change you see a message that says: an unexpected problem occurred with xxxxxxx - [email protected].  Some features doesn't work maybe not properly.  Scroll dow shows that no password didn't put in the e-mail address or for SMTP.  Enter a password for both and selecting Save the results in the message not connected above, putting us in a loop.  Suggestions - restart several times did not help.

Problem solved - I removed the word Inbox from the IMAP path prefix in the account settings and began it to receive emails

Tags: BlackBerry Smartphones

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