BlackBerry Z10 unable to get 10.2 updated my unlocked Z10

Cannot understand why I get the message that I have the latest version of the software (10.1.0.4181) when I try to update to 10.2. I tried the OTA and by BB on the PC link. My phone is unlocked, but has a contract from Vodafone (United Kingdom) SIM inside. Check the Vodafone forums other people have had the update. I have posted in the forums too, but have had no response. Any ideas please?

I called Vodafone tech team earlier. They told me to back up the phone on the pc with BlackBerry Link and then uninstall the blackberry link, then reinstall it, do a restore to factory on the phone and finally restore the backup. I did what was then directly in the fashion game, then search updates and voila, he finds 10.2! Now installation... Finally! Thanks for your help though

Tags: BlackBerry Smartphones

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