BlackBerry Z10 urgent help!

I bought my Blackberry z10 in sim-free February in Scotland, and I have a mobile Virgin SIM card.

For some reason, I can't update time my phone software and, above all, my phone, operating system of the section software upgrades of my phone and Blackberry link. I am quite puzzled.

For this reason, I am currently on my phone on the 10.0.10.690 operating system

My software is stuck on 10.0.10.90

Can someone help me please? Is this a problem because my phone was purchased sim-free, because Virgin Mobile is the carrier, both, or none of these reasons?

Try the procedure described in the original post of this thread.

How to reload your OS Blackberry10

Pay special attention to the FIRST TWO shots in the post.

Tags: BlackBerry Smartphones

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