BlackBerry Z30 the touchpad does not work on my Blackberry

Touchpad does not work after restarting my blacberry to factory settings.

Do one or more of the following actions and try again.

Restart: With the BlackBerry powereddevice, press and hold the power button on top about 20-30 seconds, ignore the 3-2-1 timer and hold the button until the screen goes black and you see the red LED.
or
Restart: With the phone smart BlackBerry turned on, using the keys of volume of the edge side, press on and hold the keys of volume for about 20 seconds and both of the Up, ignoring the initial message of screenshot... the screen go black, reboot.

Tags: BlackBerry Smartphones

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