Blank Screen afyer update

After turning on my laptop G71, Windows updates automatically starts loading. Then, the screen is empty. I tried various methods of starting with no luck. the two CAPS and NUMBER LOCK lights light up. Tried to go to the BIOS without a bit of luck.  Thank you.

Dear customer,

Welcome to the Support Forum HP and we are happy to help you

Looks like you are faced with many difficulties, updated the laptop

We will surely help you with this

According to the message that you posted, I suspect that this could be due to the recent changes are applicable.

I'd like to request you to perform the procedure to solve the problem below:

Step 01. Turn off the computer

Step 02. Turn on the PC and keep pressing the F8 key

Step 03. Select "Safe Mode" in the early startup Option list

Note: Wait until you get to the Windows desktop

Step 05. Please remove unwanted startup items and uninstall unwanted applications

Step 06. Please reboot / restart your PC normally

Note: Incase if these steps don't work you can continue to troubleshoot the issue once again

Step 01. Turn off the computer

Step 02. Turn on the PC and keep pressing the F8 key

Step 03. Select "Last known good configuration" in the list of the early start Option

Note: Wait until you get to the Windows desktop

Step 04. Please remove unwanted startup items and uninstall unwanted applications

Step 05. Please reboot / restart your PC normally

* Click on the star of CONGRATULATIONS on the left to say thank you *.

Make it easier for others to find solutions by checking a response "Accept as Solution" if it solves your problem.

Thank you

K N R K

I work on behalf of HP

Tags: Notebooks

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