Blocked system .dll file system
On my Pavilion dv6, a file (mobogenie/nengenie.dll) are part of the Windows 7 system has been blocked by anti virus/malware Aiken due to infection of malware from this file. It is as it should be. However, pc performance has been reduced (exhausted resources after 1 hrs use, trolling) as well. What should I do? Should I get Windows 7 or have clean my drive hard and how? Thanks a lot for any help out there for this very basic problem
Hello @Marshall379,
I understand that there is a .dll file that is blocked on your laptop, and I'd be happy to help you in this case!
To ensure that your system is not compromised, I advise you to follow the steps described in this document on the resolution and the prevention of viruses on your computer (Windows 7, Vista, XP). This should contribute to prevent malware from infecting your system.
If the problem persists, I recommended to perform a backup and restore. This can be done by following this document on the backup of files (Windows 7) , and more to perform a recovery of the system HP (Windows 7). This should help system of your laptop back to the factory settings.
Please re-post with the results of your troubleshooting, and I look forward to your response!
Concerning
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