Blu Ray drive not detected on Windows Explorer

I recently formatted my laptop old, unused. It had Windows Vista Enterprise Edition before formatting. I replaced this with Windows 7 Ultimate (with integrated SP1) x 64 OS. I could get all the drivers for the laptop, but to my surprise, the Blu Ray DVD rom was not detected on the Windows Explorer!

Think that Windows may have judged as a disc 'empty', I selected the option to display these empty drives but nothing happened. All I see on my computer is my main hard drive.

I checked the Device Manager, but I did not see a tree menu to DVD/CDROM drives. I've repeatedly scanned for hardware changes, but Device Manager still couldn't get the Blu Ray player.

I tried searching for information and I came across a thread that instructed me to find this registry key and delete the two folders namely "Upperfilters" and "Lowerfilters" under the
Input HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}. This did not help at all since it does not "Upperfilters" and "Lowerfilters" folder located under this key.

Kind of weird, the DVD Rom works because the drawer opens every time I press the button open on the side of the road.

He used to work before I formatted my laptop. Before formatting, I checked what driver was using the CDROM, I discovered that it was a virtual DTSOFT CDROM device. I tried to search for a driver, but failed to find one. I even tried resetting the BIOS by default settings, but still no luck.

Can someone help me? Thank you very much!

Hi Dann,

Make sure that the Blu - ray player is correctly connected, because it is not visible in the Device Manager. You may need to disconnect and reconnect the connectors at both ends (mother card reader & Blu - ray).

If the problem persists then I suggest you to check the status on another computer. To confirm that this isn't a problem with the hardware.

Keep us updated on the status of the issue.

Tags: Windows

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