Blue ray will not play. no error code came

I have a HP x 18-1020us laptop. 64-bit. Ive had this laptop about 2 years ive made the updates if necessary. now the Blue Ray won't play blueray disks. It will play the DVD. I click on the HP mediasmart then dvd. nothing happens. open my pc, click the bd nothing, right click try everything what it this aply that nothing happens

Hi thepkupman,

Have what measures you tried to solve the problem?

You can uninstall the DVD blu - ray player & reinstall it back. Then check if the problem persists.

a.Click Start and then click Control Panel.

b system and Maintenance, click System, and then click Device Manager.

Note:  If Control Panel is in Classic view, double-click System and then click on Device Manager.

Note:  If you are prompted for an administrator password or a confirmation, type the password, or click on allow.

Manager c.In of devices, expand DVD blu - ray drives, right-click the DVD devices and then click on uninstall.

d.When you are prompted to confirm that you want to remove the device, click OK.

e.Restart the computer. After the computer restarts, the drivers will be installed automatically.

Hope the helps of information. Please post back and we do know.

Concerning
Joel S
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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