Blue screen of death on Win 8 on HP TouchSmart

Barely 2 months after having a new HP TouchSmart running Win 8 and already more than 10 times the blue screen of death popped uo. Today, reaching a new record appearing 5 times after another, trying to start. Even the automatic system recovery it has caused to each time not to repair. Subsequently a shutdowm hard and a new straup did get us back on track.

  • Does anyone else know this?
  • Just me?

Never had this problem with previous versions of Win.

We need the DMP file because it contains the single record of the sequence of events that led to the accident, what drivers have been loaded, and what has been loaded.
You may be able to get the DMP files without crashing by booting in SafeMode (F8) with networking.
If you are overclocking stop.  (chances are if you are unsure if you are, you are not) a
To allow us to help you with symptoms BSOD on your computer, download the contents of your folder "\Windows\Minidump".


The procedure:

* Copy the contents of \Windows\Minidump to another location (temporary) somewhere on your machine.
* Zip up the copy.
* Join ZIP archive to your message by using the button (attachments) "trombone". (if available on your site, MS has this)
* Please download to a service like Skydrive or "Rapidshare" to share files and put a link to them in your answer.
Link to find out how to download below.
http://www.WikiHow.com/use-SkyDrive

To ensure the minidumps are enabled:

* Click Start, in the search box, type: sysdm.cpl, press ENTER.
* On the Advanced tab, click Startup and recovery... Settings button.
* Make sure that automatically restart is unchecked.
* Under the writing debugging information header, select image partial memory (256 KB) in the list box drop-down (varies from 256kb).
* Ensure to that small Dump Directory is listed as % systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

Please also run MSinfo32 and download the output as well.
To run MSinfo32 please go to start > run > MSinfo32
Go to 'file', 'save' and download the PDF is saved with the DMP
(Instructions for XP, Vista, Win 7, Win 8)
System specs are often useful so include everything you know
The Zigzag3143.com team

Tags: Windows

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