BLUE SCREEN PROBLEM

MY BLUE SYSTEM PROJECTED TWICE TODAY WITH THE FOLLOWING ERROR. DOES ANYONE HAVE ADVICE?

A problem has been detected and Windows has been shut down to avoid damage
on your computer.

The problem seems to be caused by the following file: ntkrnlpa.exe

IRQL_NOT_LESS_OR_EQUAL

If this is the first time you've seen this stop error screen,
Restart your computer. If this screen appears again, follow
the following steps:

Check to make sure any new hardware or software is installed correctly.
If this is a new installation, ask your hardware manufacturer or software
the Windows updates, you might need.

If problems continue, disable or remove any newly installed hardware
or software. Disable the BIOS memory options such as implementing caching or shading.
If you need to use safe mode to remove or disable components, restart
your computer, press F8 to select Advanced Startup Options and then
select Safe Mode.

Technical information:

STOP: 0X0000000A (0X0000001B, 0X00000000, 0X96FF2D96, 0X8325C491)

Ntkrnlpa.exe - address 0x8326afd9 base at 0x8321d000 DateStamp 0x4c0e557c

Hi Annie,.

o

·        How many GB of RAM is installed on the computer?

·        RAM stick is how much is on the computer?

·        What computer brand and model number?

If you have several sticks of RAM installed on the computer, you can try to delete one of the RAM stick and check if you can boot to the desktop. Also, you try to exchange the RAM sticks and check if one of the RAM is originally this issue and if it needs to be replaced.

Note: If you are not aware of the evolution and swaping the stick of RAM on the computer, it is best to contact the computer manufacturer for help on this and you can do it at your own risk.

You can also contact the computer manufacturer and check if all parameters in the BIOS has changed and if you reset the BIOS to default and start-up of the desktop settings.

NOTE: Changing the BIOS / semiconductor (CMOS) to complementary metal oxide settings can cause serious problems that may prevent your computer from starting properly. Microsoft cannot guarantee that problems resulting from configuration can resolved BIOS/CMOS settings. Changes to settings are at your own risk.

I hope this helps. Let us know the result.

Thank you and best regards,

Srinivas R

Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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