BlueScreen: usb bug error code
Hello
I get random bluescreen that occur with errors USB_BUG_CODE. I dug it in Event Viewer:
Signature of the problem:
Problem event name: BlueScreen
The system version: 6.1.7600.2.0.0.256.1
Locale ID: 2057
More information about the problem:
BCCode: fe
BCP1: 0000000000000005
BCP2: FFFFFA800FCE51A0
BCP3: 0000000080863B3C
BCP4: FFFFFA800FA5CC50
OS version: 6_1_7600
Service Pack: 0_0
Product: 256_1
The computer was restarted after a bugcheck. The bugcheck was: 0x000000fe (0xfffffa800fce51a0, 0x0000000080863b3c, 0 x 0000000000000005, 0xfffffa800fa5cc50). A dump was saved in the: C:\Windows\MEMORY. DMP. Report ID: 010411-20919-01.
Anyone know if it's a software or a hardware error? If anyone knows how to give a sense of the dump files that would be great - thanks
JEM
Motherboard: with controller DP55SB intel core i7 870, Marvel
Hello
Are you overclocking? If so you should stop doing that until these issues are resolved.
Results verified with BlueScreenView DumpCHK and WinDBG.
All the Bug + controls were FE.
List of crash - created using BlueScreenView
Dump File | Crash Time | Size of the dump file | Bug Check String | Bug check code | Parameter 1 | Parameter 2 | Parameter 3 | Parameter 4 | Caused by the driver | Caused by address | Description of the file | Name of the product | Company | Version of the file | Processor | Name of the computer | Full Path | Number of processors | Major version | Minor version |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
010611-22058 - 01.dmp | 2011-01-06 12:34:26 AM | 343 544 | BUGCODE_USB_DRIVER | 0x000000FE | 00000000'00000005 | fffffa80'0fc901a0 | 00000000' 80863b3c | fffffa80'106e7c50 | USBPORT. SYS | USBPORT. SYS + 2de4e | Driver Port USB 1.1 & 2.0 | Microsoft® Windows® operating system | Microsoft Corporation | 6.0.6002.18005 (lh_sp2rtm.090410 - 1830) | x 64 | C:\Windows\Minidump\010611-22058-01.dmp | 8 | 15 | 7600 | |
010411-20919 - 01.dmp | 04/01/2011 16:30:14 | 343 360 | BUGCODE_USB_DRIVER | 0x000000FE | 00000000'00000005 | fffffa80'0fce51a0 | 00000000' 80863b3c | fffffa80'0fa5cc50 | USBPORT. SYS | USBPORT. SYS + 2de4e | Driver Port USB 1.1 & 2.0 | Microsoft® Windows® operating system | Microsoft Corporation | 6.0.6002.18005 (lh_sp2rtm.090410 - 1830) | x 64 | C:\Windows\Minidump\010411-20919-01.dmp | 8 | 15 | 7600 | |
010411-19500 - 01.dmp | 2011-01-04 01:44:23 | 343 576 | BUGCODE_USB_DRIVER | 0x000000FE | 00000000'00000005 | fffffa80'0fd181a0 | 00000000' 80863b3c | fffffa80'10b498e0 | USBPORT. SYS | USBPORT. SYS + 2de4e | Driver Port USB 1.1 & 2.0 | Microsoft® Windows® operating system | Microsoft Corporation | 6.0.6002.18005 (lh_sp2rtm.090410 - 1830) | x 64 | C:\Windows\Minidump\010411-19500-01.dmp | 8 | 15 | 7600 |
The CAUSE of all three was usbehci.sys which is a component of Windows that means something
otherwise it led into error.
One of the minidumps involves nvlddmkm.sys which is part of the Nvidia video/display driver.
This could have a roll in the 3 so I would look for updated driver Nvidia if yours is 8/10.
2010. There may be more recent and specific driver could have problems. Check with support from Nvidia,
their drivers and ask in their forums known issues.
1. BIOS update, low and other chipset drivers drivers available from Intel for the DP55SB.
2 update drivers for Nvidia display/video and ask their forums and support for known issues.
3 speedfan.sys on the system version is very old (2006) so I want to uninstall it.
4 are looking for an update of ALSysIO64.sys which is part of CoolIt - I don't know if it's a
an integral part of the installation you have - liquid cooling - however if not I would like to uninstall - if your
the installer it needs and then look for updates and check with their support for known problems.
5. check the updates for the Thor Marvell SATA/IDE controller if available (via Intel).
=====================
Intel DP55SB
http://www.Intel.com/products/desktop/motherboards/DP55SB/DP55SB-overview.htm
Intel® Desktop Board DP55SB - tools and software
http://www.Intel.com/products/desktop/motherboards/DP55SB/DP55SB-tools.htm
Update BIOS - 16/11/2010
http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Desktop+Boards&ProductLine=Intel%c2%ae+5+Series+Chipset+Boards&ProductProduct=Intel%c2%ae+Desktop+Board+DP55SB&OSVersion=OS+Independent
Driver updates - check to see if you need a
http://Downloadcenter.Intel.com/SearchResult.aspx?lang=eng&ProductFamily=desktop+boards&ProductLine=Intel%C2%AE+5+series+chipset+boards&ProductProduct=Intel%C2%AE+Desktop+Board+DP55SB
---------------
NVIDIA - drivers - use OPTION 1 to manually enter your info driver to get the most recent drivers.
http://www.nvidia.com/download/index.aspx?lang=en-us
NVIDIA Support - check with the support that she might be a known issue
http://www.nvidia.com/page/support.html
NVIDIA forums - also check for the forums it might be a known issue or others likely to have
http://forums.nvidia.com/
---------------
CoolIt Systems
http://www.coolitsystems.com/
---------------
Refer to the previous problems.
I hope this helps.
Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.
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