Bluetooth dongle driver problem

Hi all

I have been using the Microsoft Optical Desktop Elite for Bluetooth (keyboard/mouse combo) for many years.  Recently, the USB Bluetooth dongle has stopped working.  I checked in Device Manager and I can't see what follows: "Windows has stopped this device because it has reported problems. (Code 43) »

When I check the details of the driver, it indicates that no driver files have been loaded for the device.  Then I tried to update the driver, but automatic and manual searches have not found anything.  I connected my laptop with the dongle and it works fine.  Based on the details of the driver of the laptop, I was able to identify the drivers and is returned and found on my desktop, but nothing helped.  I feel I tried most of the suggestions online, but the Bluetooth still does not work on the desktop.

Anyone else have similar problems or know how to fix this problem?  Thank you.

The system databases:

Windows 7 Ultimate

64-bit operating system

Hello Eric,

Thank you for the update.

What I wanted was to check updates when you connect the Bluetooth dongle and check if Windows Update find any update for the device under the update option. If it finds one, you can install the update and check.

However, as you have said that your Windows is fully updated. Just to test, try to use the same dongle in any other Windows 7 computer (if possible) and check if it works.

Let us know the result.

Thank you.

Tags: Windows

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