Bluetooth randomly, and now the device is not detected

Hello

I bought a laptop 15-J108la want a month ago (8.1 Windows 64). I also bought a Microsoft bluetooth mouse to use with it.

I first noticed mouse stoped working randomly, maybe 2 times a day. Sometimes it was enough to turn off and on again to get it back, but sometimes I had to reboot.

I updated the driver bluetooth (Bluetooth 4.0 Driver Intel, 2014-01-18, Version 3.1), the problem persisted, but seemed less frequent.

After you install an update for the wireless network card device manager today announced that Intel Bluetooth 4.0 device has been failing. Try to dissable and reactivate, but the device has simply disappeared. Now the Device Manager indicates an "unknown USB device" with error 43, and Bluetooth devices are not detected, no matter how many times I reboot.

Any help will be much appreciated.

Ricardo

Using the generic drivers provided with windows 8.1 instead of Intel drivers, finally solved the problem.

No more intermittent, peripheral stranger either.

I was foolish enough to install the latest driver updated to Intel to see if it has addressed the problem, but it was as bad as before. I had to go back to the generic drivers, once again and voila: everything works like a charm again.

I hope this helps others.

And Intel: come on, you should do better!

Ricardo

Tags: Notebooks

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