My Cac card reader worked for a week and now the computer is not recoginize... told me that it is not connected?

I installed the drivers and the correct software.  My computer has accepted the CAC card and it worked fine for about a week.  I tried to use today and the computer does not even recognize the card CAC reader was plugged.  I käpt asking me to ensure a card reader has been sonnected.  I tried to run a repair on the software, but that doesn't seem to help.  I rebooted the computer several times and even tried other card readers.  I could use some help.

Hello

1. what operating system do you use?

2 did you change on your computer?

3. did you check the card reader with another computer?

4. you use external USB card reader or the card reader integrated?

I suggest you to follow the steps and check

Step 01:

I suggest you follow the steps from the link below.

a. click Start, click Control Panel.

b. click on system and security.

c. click System, click Device Manager in the left pane.

d. click the adapter card reader device, right-click on the adapter.

e. tab driver , click Uninstal.

f. click ok when you are prompted.

g. now, go back to Device Manager and click Scan for hardware drivers.

It automatically detects the drivers.

Note: If the drivers are not found, then I suggest you to download the new drivers from the manufacturer's website.

Step 2:

I recommend you to update the drivers and see if it makes a difference. You must be logged on as administrator to perform these steps.

a. open the Device Manager by clicking the Start button, click on the Control Panel, clicking system and Maintenance, and then clicking Device Manager. If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.

(b) in Device Manager, look for the device and then double-click the device name.

c. click on the driver tab, then click on set to update driver and follow the instructions.

See also: hardware devices do not work or are not detected in Windows

http://support.Microsoft.com/mats/hardware_device_problems/en-us

Tags: Windows

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