BONE evil, to return to laptop still on warranty

Hello

I tried several times to reset my computer in several ways. As my creativity has come to a point and my laptop aged 3 months has not yet been set, but on a guarantee until the end of 2014, how can I resolve this issue?

I need a real HP support, I mean that I need to solve my problem with any software/material handling problem.
I bought my computer Envy 15 j040el in Italy and now I live in the city of Delft, Netherlands.

What am I supposed to do? Where am I supposed to take my computer?

Thank you

This is NOT official HP customer service and I, like most other people on this forum do not work for HP. It is a forum for users of peer-to-peer supported for class for the HP consumer products. HP maintains no official presence on this forum and it is unlikely that HP will respond in an official capacity. Response of an employee of HP represents his own opinion and not that of HP.

Here are the specifications of your laptop HP ENVY 15-j040el. Based on the specifications, this model shipped from the factory with Windows 8 is installed. You will need to use the HP recovery media, you created when you first set up your computer, return the computer to a factory State. If you don't create this media, please contact HP Customer Support in your region / country (or region / country you bought the computer), via the Portal Support HP's worldwide, to see if the HP recovery support is available with the purchase of your computer.

Alternatively, you can try this download of Windows 8 OEM; http://www.Google.com/URL?SA=t&RCT=j&q=en_windows_8_x64_dvd_915440.ISO&source=Web&CD=1&CAD=RJA&SQI=2...

It is a unofficial "official licensed copy of Windows 8 OEM." Download this file (you may have to try several times or several times successfully download this file) and burn the ISO image to a DVD. Set the BIOS to use UEFI, enable 'Secure Boot' and disable 'Legacy Support... If these options are present. Boot from that disk and install Windows 8. It should register as an official copy and use the key embedded in the BIOS. Please note that any customizations HP or HP value-added is installed using this method.

If you have any other questions, feel free to ask.

Please click the White Star of KUDOS to show your appreciation

Tags: Notebooks

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