Bought and installed Adobe Creative Cloud, but I only get the trial version.
I bought the pack of €60 / month. Installed Photoshop, Illustrator and Indesign, but it began in a trial version. (Thought it was normal for the first day, as long as my payment would be to accept) Now, I left for a few days and I'm still in evaluation mode. When you click the icon of CC next to the PS, HAVE fr ID it is a BUY button NOW? When you click on the my account Abobe said that I already bought it. And yes I bought it already, but why am I still in a trial version?... I have already received an invoice with the amount I paid, so normally I would have the right to use the applications.
Additional information:
Purchased with VISA and installed on a Macbook PRO.
Restarted several times, but no improvement, still the trial version.
Does anyone else have this problem?
Thank you
A.
Check your subscription payment has been processed and your adobe id is correct, https://www.adobe.com/account.html
log out and then back to your office to cc using the same adobe id allowing you to check your subscription is current, https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html
If you check your subscription and the foregoing, sign-out/check-in fails, then follow the suggestion of message 1.
Tags: Adobe
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https://helpx.Adobe.com/Creative-Suite/KB/trial--1-launch.html
I hope this helps.
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I'm trying to install Adobe Creative cloud, but when it starts the initialization, it stops just and close unexpectedly, without saying anything.
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Please read https://forums.adobe.com/thread/1499014
-try some steps such as changing browsers and disable your firewall
-also clear the cache of your browser if you start with a fresh browser
-check the file hosts for blocked entries https://forums.adobe.com/thread/1912777
http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip.
https://helpx.Adobe.com/creative-cloud/KB/creative-cloud-desktop-application-failed.html
http://helpx.Adobe.com/creative-cloud/KB/failed-install-creative-cloud-desktop.html
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Back to the https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html of the trial
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Download/install the desktop application, connect and install applications subscription.
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https://helpx.Adobe.com/creative-cloud/help/creative-cloud-desktop.htmlSign out, sign in | Creative office cloud app
http://helpx.Adobe.com/creative-cloud/KB/sign-in-out-creative-cloud-desktop-app.htmlInstall, update, or uninstall applications
http://helpx.Adobe.com/creative-cloud/help/install-apps.html -
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What should I do?
Log, activation, or connection errors. CS5.5 and later versions
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Hello
After buying the creative cloud full pack and download it, I do not install the software.
When I press "Execute" a message appears: "Adobe Creative Cloud is required pour solve the problem." (Or the software is not installed or is sound".
I tried to restart the download several times but the same massage appears every time.
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Hi Juliet,.
Run the cleaning of CC first tool to uninstall the application completely CC:
The Adobe Creative Cloud Cleaner tool allows to solve installation problems
Restart your machine and then download the CC desktop application.
Please refer to the help documents below to download the application Adobe CC:
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Kind regards
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AY yo I made a purchase plan only app to 200 per year and the darn creative cloud thing won't let me use the thing, I bought. It keeps giving me the trial version.
It won't let me sign up or the license of the thing for nothing.
The trial and the actual application are the same, they use your license.
You have already subscribed.
Check the details of your account on Adobe.com to see if the active subscription will appear.
Sign in to creative cloud with the SAME Adobe ID (what is essential, since it is the only way for her).
If this still does ' t help, let us know what is happening, including error messages.
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Help
Hello
Adobe Acrobat Reader is a free PDF reader.
What exactly is the name of the application that you buy? Acrobat Pro DC?
Did you purchase a subscription service (e.g. export to Adobe PDF, Adobe PDF package format) online?
Do you want to take a look on the next page to see if it helps?
Cancel your subscription or membership. Acrobat, services Cloud of Document PDF
The page also contains the link with Adobe customer service.
It is a forum for users of Adobe, not the customer. We (the moderators and members of the Adobe forums) are not able to handle all the applications (for example, refund, cancellation, renewal, upgrade) about the services/subscriptions.
Sorry for the inconvenience.
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I am a member of Adobe Creative Cloud but cannot go beyond the screen "enter serial".
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I am a member paying (a few months)-when I try to connect with my Adobe ID active it just brings me to switch to screen series.
I go from this:
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Helyar if Adobe Application Manager is problems to communicate with the activation servers Adobe you may be prompted for a serial number. Please see sign in or activation errors. CS6, subscriptions CS5.5, Perpetual CS6 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for some common causes of this problem.
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Please try the following steps to resolve this problem:
- Rename the folder SLCache in SLCacheold, present at the following location:
Windows: C:\Program Files (x 86) \Common Files\Adobe
Mac: System/Library/Application Support / Adobe
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Windows: C:\ProgramData\Adobe
Mac: System/Library/Application Support / Adobe
3 Rename the OOBE OOBEOLD folder
Windows : C:\Users\User name\AppData\Local\Adobe
MAC: ~/Library/Application Support/Adobe
Later, please try: connect and disconnect activate Cloud Creative applications
Kind regards
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Hi carlottav39691716,
Please see the following links:
Error 43 - I can't download any adobe apps CC or creative cloud Manager
Creative cloud, re-install-Dungeon error 43
Error in downloading, installing or updating Adobe Creative Cloud applications
Let us know if that helps.
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Please try to follow step 3 under troubleshoot network connectivity and share the results.
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Hello
Please see the help document that below that explains the error Code 201:
Download error, installation or update of Cloud Creative applications
You can also see the thread below where this issue has been addressed:
Error 201; CC constantly disconnected desktop application, will not download again
Kind regards
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