Bought and installed Adobe Creative Cloud, but I only get the trial version.

I bought the pack of €60 / month. Installed Photoshop, Illustrator and Indesign, but it began in a trial version. (Thought it was normal for the first day, as long as my payment would be to accept) Now, I left for a few days and I'm still in evaluation mode. When you click the icon of CC next to the PS, HAVE fr ID it is a BUY button NOW? When you click on the my account Abobe said that I already bought it. And yes I bought it already, but why am I still in a trial version?... I have already received an invoice with the amount I paid, so normally I would have the right to use the applications.

Additional information:

Purchased with VISA and installed on a Macbook PRO.

Restarted several times, but no improvement, still the trial version.

Does anyone else have this problem?

Thank you

A.

Check your subscription payment has been processed and your adobe id is correct, https://www.adobe.com/account.html

log out and then back to your office to cc using the same adobe id allowing you to check your subscription is current, https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

If you check your subscription and the foregoing, sign-out/check-in fails, then follow the suggestion of message 1.

Tags: Adobe

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