Problem in downloading and installing Adobe Creative Cloud

Hello

After buying the creative cloud full pack and download it, I do not install the software.

When I press "Execute" a message appears: "Adobe Creative Cloud is required pour solve the problem." (Or the software is not installed or is sound".

I tried to restart the download several times but the same massage appears every time.

You have a solution?

Thank you

Hi Juliet,.

Run the cleaning of CC first tool to uninstall the application completely CC:

The Adobe Creative Cloud Cleaner tool allows to solve installation problems

Restart your machine and then download the CC desktop application.

Please refer to the help documents below to download the application Adobe CC:

Creative cloud to desktop

Download, install, update or uninstall applications

Kind regards

Sheena

Tags: Adobe

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