Bought the creative cloud on a wrong e-mail address

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• I bought Adobe Lightroom, but when I connect, enter the redemption code and then click on download, it's a creative cloud Installer.  I have not bought the creative cloud service, just one single use computer.

  I bought a license for Adobe Lightroom 6 software, however when I followed the instructions, enter the redemption code.  And he said: 'You have redeemed successfully from Lightroom 6.' but when I click on download it comes up with a CreativeCloudInstaller.dmg (I'm on a Mac).  I have not bought the creative Cloud service, just a reusable software license Lightoom 6.  Is this correct? It doesn't seem to be a way to simply contact Adobe to find out.  I don't want to install the wrong thing

  Available downloadable Setup files:

  • Suites and programs: CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
  • Acrobat: DC, XI, X | 9,8 | 9 standard | 8 standard
  • Captivate: 8 | 7 | 6 | 5.5, 5 | 1
  • Cold Fusion: 11: 10 | 9.0.2 version 9.0.0, 9.0.1, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0
  • Contribute: CS5 | CS4, CS3 | 3,2
  • FrameMaker: 12, 11, 10, 9, 8, 7.2
  • Lightroom: 6| 5.7.1| 5 | 4 | 3
  • Photoshop Elements: 14,13,12,11,10 | 9,8,7 win | 8 mac | 7 mac
  • Premiere Elements: 14,13,12,11,10| 9, 8, 7 win | 8 mac | 7 mac

  Download and installation help links Adobe

  Help download and installation to Prodesigntools links can be found on the most linked pages.  They are essential; especially steps 1, 2 and 3.  If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".

• Bought the creative cloud Adobe $ 20 / month, but I do not know how to draw in it. [was: Please help me... totally lost I think I want a refund.]

  I bought the creative cloud Adobe $ 20 / month, but I do not know how to draw in it. I don't have any other products Adobe or Photoshop?

  All said 'CC', but I can't find Photoshop Elements or CS6. Mine is broken? I bought it directly on the site of Photoshop, but I'm so lost. I tried following tutorial, but that does not open the drawing program. On deviantart, it says that I need to buy the product for $80 and pay a monthly fee on that as well as keep the CC $20 of Adobe to use drawing software? I wasn't aware of this how can I get a refund.

  Hi Corinne,.

  Creative cloud has no Photo Shop elements.

  You can get the version of CS6 from here: download and install creative Cloud applications .

  Concerning

  Stéphane

• exactly, I bought the "Creative Cloud Student and Teacher Edition"... but creative still expired trial version says cloud

  exactly, I bought the "Creative Cloud Student and Teacher Edition"... but creative cloud said still expired trial version.

  There is no network problem, I did re-login, I confirm that I bought the plan.

  How can I do?

  Hello

  Please follow the thread to reset the hosts file: problem with the license CC in Photoshop

  Please write to us if you still face problems.

  Kind regards

  Shelly

• Bought the Creative Cloud edition student and Professor (a year) and I am unable to access to this. Have followed the instructions for this up but Adobe Creative cloud will not in fact open to install selections.

  Bought the Creative Cloud edition student and Professor (a year) and I am unable to access to this. Have followed the instructions for this up but Adobe Creative cloud will not in fact open to install selections.

  White screen

  https://forums.Adobe.com/thread/1249756

  Does not open App | Wheels of progress turn continuously

  https://helpx.Adobe.com/creative-cloud/KB/creative-cloud-app-doesn ' t - open.html

  Creative cloud Installer hangs

  https://forums.Adobe.com/thread/1850512

• I bought the creative cloud for myself. I can install it to work?

  If I bought the creative cloud for my personal use at home, can I install or use the product to my work?

  Creative desktop cloud applications can be downloaded and installed on multiple computers, regardless of the operating system. You can be signed two machines at once, but may not use the software on these devices simultaneously.

  See also:

  FAQ: Can I install Creative Cloud on several computers?

• I bought the creative cloud to the photographer now, but my photoshop and my lightroom not active. Why? I use my ID, but I do not understand because my software not active automatically.

  I bought the creative cloud to the photographer now, but my photoshop and my lightroom not active. Why? I use my ID, but I do not understand because my software not active automatically.

  In Photoshop under the Help menu click on Sign In if you are not already connected.

• Hi, I bought the creative cloud for a year. I uninstall and now I need to install it again, but whenever I connect my productnumber write he still wants me to buy the product I already bought. How to install once you have u

  Hi, I bought the creative cloud for a year. I uninstall and now I need to install it again, but whenever I connect my productnumber write he still wants me to buy the product I already bought. How to install after uninstalling it?

  Please check the help below document:

  Does not open App | Wheels of progress turn continuously

  You can also view the nets below where this issue has been addressed:

  Adobe Creative Cloud / Desktop App / Home Screen: constant spinning wheel

  Creative Cloud Desktop App taped blue spinning wheel after update.

• Hello, today I bought the creative cloud Acrobat (photoshop/Lightroom). I bought the 1 year license! And now I can't opn Photoshop because Photoshop said: Test is on buy a license key! And in Lightroom: performance 30 days! Have not now what I shoul pleas

  Hello, today I bought the creative cloud Acrobat (photoshop/Lightroom). I bought the 1 year license! And now I can't open Photoshop because Photoshop said: Test is on buy a license key! And in Lightroom: performance 30 days! I don't know what I have to do please help me!

  Hello

  Please see the below help documents:

  Applications creative Cloud back in test mode after an update until 2015 for CC

  Solutions to connection errors, activation and connection with creative Cloud applications and Creative Suite

  Kind regards

  Sheena

• I bought the creative cloud but the application still in a trial. What can I do to solve the problem

  I bought the creative cloud but the application still in a trial. What can I do to solve the problem

  Hello

  Please see the below help documents:

  Applications creative Cloud back in test mode after an update until 2015 for CC

  Solutions to connection errors, activation and connection with creative Cloud applications and Creative Suite

  Kind regards

  Sheena

• I bought the creative cloud for a year and I want to add Illustrator.  I am also a teacher and would like the discount.  How can I change the info?  I have an ID and pay the heel of the school.

  I bought the creative cloud for a year and I want to add Illustrator.  I am also a teacher and would like the discount.  How can I change the info?  I have an ID and pay the heel of the school.

  Hi Angie,.

  I see that you purchased a plan of photography under the same email that you use with the forums.

  Discount student/teacher if they are only available for full creative cloud subscription, not the plan of the photograph or any other single application.

  You can buy the complete creative cloud, as well as with discounted prices.

  Get in touch with our service customer for more information:-http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  Also look for the plans under:-Creative Cloud price and membership plans | Adobe Creative Cloud

• I bought the creative cloud student how many devices can I download apps on

  I bought the creative cloud student how many devices can I download apps on

  Hi Liam,

  The Adobe CC license is good to be activated on 2 machines.

  Reference: licenses and terms of use | Adobe

  Kind regards

  Sheena

• I bought the creative cloud composition and downloaded and installed on my computer. I tried to configure Adobe Acrobat 9 Standard, where he asked me my user name, organization, and serial number. They never gave me an option to add previously a U

  I bought the creative cloud composition and downloaded and installed on my computer. I tried to configure Adobe Acrobat 9 Standard, where he asked me my user name, organization, and serial number. They never gave me an option to add a user name or the organization previously, so I don't know what to put in these areas. I am also unable to find my serial number. I have received no email with a serial number in it and the list of products registered in Plans and section of my account page says "you have not saved products. Could - a member of staff if you please advise me about the installation of my product? I need the installation to download a school assignment in the next two days. Thank you in advance.

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific time) <==> NOTE DAYS AND TIME
  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• I bought the creative cloud for students and cannot access the document cloud.

  Hello.  I bought the creative cloud for students and cannot access the document cloud.  I thought that it was part of the overall agreement, but it just says my trial has expired and does not allow me to do something.  My payments were made.  The only reason why I

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  If Yes

  Some general information for a subscription of cloud

  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• I bought the creative cloud and installed. However, my laptop was lost yesterday! How can I re - install the creative cloud in my new computer, I thank you.

  I bought the creative cloud and installed. However, my laptop was lost yesterday! How can I re - install the creative cloud in my new computer, I thank you.

  Download/install the desktop application, connect and install applications subscription.

  Cloud creation help / download, install, update or uninstall applications

  https://helpx.Adobe.com/creative-cloud/help/install-apps.html

  Cloud creation help / Creative Cloud to desktop

  https://helpx.Adobe.com/creative-cloud/help/creative-cloud-desktop.html

  Cloud creation help / sign out, sign in | Creative office cloud app

  http://helpx.Adobe.com/creative-cloud/KB/sign-in-out-creative-cloud-desktop-app.html

  Help of activation & deactivation

  https://helpx.Adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html#a ctivate-how-to's

  Cloud creation help / install, update or uninstall applications

  http://helpx.Adobe.com/creative-cloud/help/install-apps.html

  Install creative Cloud applications

  http://TV.Adobe.com/watch/CS6-creative-cloud-feature-tour-for-video/installing-desktop-app s-of-creative-cloud.