I bought the creative cloud to the photographer now, but my photoshop and my lightroom not active. Why? I use my ID, but I do not understand because my software not active automatically.

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  I bought the new iphone 6 s more and I have not configured, I just opened the phone and charged, but after some time it stop by itself, is this normal or I have a problem with my phone?

  You need to activate the phone. There is nothing that the phone can not be activated.

• So, I have creative cloud... It came with Photoshop and Lightroom... could I uninstall Lightroom and install Illustrator for the same price?

  It came with Photoshop and Lightroom... could I uninstall Lightroom and install Illustrator for the same price?

  No, you can not install Illustrator instead of Lightroom. You can buy Adobe Illustrator creative Cloud app unique: pricing and membership creative cloud plans | Adobe Creative Cloud

• I have a code for Adobe Creative Cloud 2014 at my school, but it won't work because it contains letters?

  What the title says.

  I go to UI and get this software for free, but may not use the code that I'm given because it has letters in it and the code seems to be only digital.

  Help please?

  I see that you are referring to the redemption code.

  See the link below:

  https://helpx.Adobe.com/x-productkb/global/redemption-code-purchase-help.html

  Refer to the terms of the creative cloud membership section.

• Hi I bought a creative cloud for business applications downloaded, but still asks me to buy them, it shows the free trial version and has a countdown.

  I can't use Active brushes etc.

  What is the solution?

  Hello

  Please see Troubleshooting FAQ: what should I do if I have a subscription, but my application acts as if I had a trial?

  Hope that helps!

  Kind regards

  Sheena

• I can't install a creative Cloud applications, I have several errors when downloading, and they're not just going to

  When I try to download Illustrator, I get 2 fatal errors and 1 WARNING and exit code 183, and when I try to download Photoshop, I get the exit 15 and a press error DB 6 code...

  I don't know what all this means other that it makes it impossible for me to download these programs, I stayed upward all night trying to figure it out, but nothing has worked. I have cleaned my temporary files, restarted my computer, used lead app and re-installed CC cleaner, but it does not yet

  Anyone can shed light on what is happening?

  When you install software that is not genuine, you know not what you found or what it can do for your system.

  In addition, counterfeit software might be blocking your legitimate product activation and causing it to fail. Please check your file host such indicated below.

  Windows

  Locate the hosts file.

  Click Start, run, type "% systemroot % \system32\drivers\etc", and then click OK.

  Right click on the file and select open. Select the application Notepad open the hosts file.

  Save a backup of the file. Choose file > save as name the file hosts.backup, and then click OK.

  Find 127.0.0.1 activate.adobe.com and delete this entry.

  Save the file and close it.

  or you can create a default hosts file following these instructions
  Please see: http://support.microsoft.com/kb/972034 for instructions.

  Mac

  Open a Finder window. Choose go > go to folder.

  Type "/ etc" (make sure that the client is logged on as administrator).

  Select the hosts file and open it.

  Look for the entry 127.0.0.1 activate.adobe.com and delete this text

  Save the file and close it.

  If you still have questions, please contact support for assistance:

  FAQ: How to contact Adobe for support?

• I bought photograhy creative cloud, but my status is a free member and program of the trial. My order number is DELETED

  I bought photograhy creative cloud, but my status is a free member and program of the trial. My order number is DELETED. If I can't use it to the full option within 24 hours. I'll cancel.

  [personal information... [Mod - https://forums.adobe.com/docs/DOC-3731]

  [This is an open forum, not the Adobe support, please do not post personal information]

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Some general information for a subscription of cloud

  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• Good afternoon. I bought a creative cloud subscription (one year) with a virtual prepaid credit card. I remembered renew two days later, but Adobe does not accept the new card. I don't know what I'm doing. Help me please

  Good afternoon. I bought a creative cloud subscription (one year) with a virtual prepaid credit card. I remembered renew two days later, but Adobe does not accept the new card. I don't know what I'm doing. Help me please

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• Hi I'm window7 user, I bought a creative cloud for students and teachers. but all the downloadable test app. That's why I tried 'buy now' button, "that assign the right to use" CC redownloading but "unlicensed" pop up. Help me.

  Hi I'm window7 user, I bought a creative cloud for students and teachers. but all the downloadable test app. That's why I tried 'buy now' button, "that assign the right to use" CC redownloading but "unlicensed" pop up. Help me.

  Hi decoen,.

  Your subscription is activate kindly try to disconnect from Creative Cloud app and reconnect.

  Please consult Creative Cloud applications unexpectedly back in the test mode. CCM, CS6

  Troubleshooting FAQ: What should I do if I have a subscription, but my application acts as if I had a trial?

  It could be useful!

  Rayyan

• I just bought edition Creative Cloud schoolgirl and her teacher and the payment has been successful, but it seems that I can only download a free trial?

  I just bought edition Creative Cloud schoolgirl and her teacher and the payment has been successful, but it seems that I can only download a free trial for the entire application?

  And I checked the FAQ, it says that "no serial number is required for membership or subscription plan products such as Creative clouds - the student and the teacher.» Simply sign in with your Adobe ID to activate your membership. »

  However when I tried to login with my ID on Adobe Application Manager, he always says that it can't find the order and suggest me to buy a.

  I really wonder how I can work through this?

  Please see the links below.

  • Creative Cloud applications unexpectedly back in the test mode. CCM, CS6
  • Applications creative Cloud back in test mode after an update until 2015 for CC

  Also, make sure you use the right adobe ID to log in.

  Hope this will help you.

  Kind regards

  Hervé Khare

• I currently have creative cloud of a photographer.  I must add my subscription first.  What is the best way to go with the best available prices?

  I currently have creative cloud of a photographer.  I must add my subscription first.  What is the best way to go with the best available prices?

  Hello

  Please see the pricing and membership creative cloud plans | Adobe Creative Cloud for plans.

  Otherwise, you can talk with the sales of Adobe as well.

  I recommend going for the plan of single-app.

  Kind regards

  Sheena

• I bought the version student creative cloud. Should I pay extra for photoshop?

  I bought the version student creative cloud. Should I pay extra for photoshop?

  If you purchase the student package then that should cover all the applications that are included ion the complete plan.

  All Cloud Applications: http://www.adobe.com/creativecloud/catalog/desktop.html

• I bought Adobe Creative cloud. for the audit, he sent an email that is not mine. How can I fix this problem as I triend to go to my profile and until now I can't download my phtotshop and I got the approval for my pa

  I bought Adobe Creative cloud. for the audit, he sent an email that is not mine. How can I fix this problem as I triend to go to my profile and until now I can't download my phtotshop and I got the approval of my payment

  Hi Christophe,

  Please refer to the threads below where the issue has been addressed:

  CC has a fake email, can not change

  confirm/verify e-mail addresses for CC subscriptions

  Kind regards

  Sheena

• I bought the "composition of single-app creative cloud for Illustrator (a year)", but never received the serial number. Where can I find it?

  I bought the "composition of single-app creative cloud for Illustrator (a year)", but never received the serial number. Where can I find it?

  Help!

  Vivif8072 please see in Sign, activation or connection errors. CS5.5 and later for more information on how to solve the connection error preventing allowing him membership.

• I LR4 on my Mac with a few 8 000 images on it. If I buy the creative cloud, do I download LR5 on my desktop and how can I access these images or are they automatically imported?

  I LR4 on my Mac with a few 8 000 images on it. If I buy the creative cloud, do I download LR5 on my desktop and how can I access these images or are they automatically imported?

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  Mylenium