Bought the upgrade to CS6 and cannot install
I'm on a new MacBook Pro with OSX 10.8.2
When I click to start the download of my purchase window process, they open and show in a new window "Akamai NetSession Download Manager", download 100% and then when it says "Download Complete." "I click on"Download bundle"and a window will open asking" "Photoshop_13_LS16 (2) .exe" "is a file that was downloaded from the internet." Are you sure you want to open it? "I click on 'Open' and nothing happens.
I tried to delete the downloaded files and redownloading them 3 times now, and the result is the same every time.
Whenever I have download, I get two files: Photoshop_13_LS16.7z.part & Photoshop_13_LS16.exe
When I try to open the .exe file I get the error message: cannot open the application "Photoshop_13_LS16.exe" because Microsoft Windows applications are not supported on OS X. When I try to open the .part file I get the message, "there is no ready application to open the document"Photoshop_13_LS16.7z.part". and it asks me to choose the application I want to use to open the file... but the Akamai is "unclickable".
Help?
Well, download the Windows version's useless eitehr way. The part files are just that - a partialyl downloaded. Get in touch with support to get the correct Mac downloads. In fact, chances are that you also have been sent a related serial Windows, which of course. won't work, either. Anyway, nobody here can resolve this kind of things, you really need to contact support.
Mylenium
Tags: Adobe
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