Bought the Wireless Desktop 800 and cannot operate

I just bought the Microsoft Wireless Desktop 800 and he says it configures correctly on several computers, but the mouse or the keyboard started working. I have the batteries in, the switch lights up on the mouse, and I connected the mini USB. Drivers say that they install and I ran fixit application and it found no solutions because it does not even detect a problem initially. Method 2 I can't find the driver that my product is not listed. I am running Windows 7 on all my computers.

Seriously considering to take back and past for one product other than microsoft.

reub77

Hi reub77,

I see that you are referring to the steps I have provided in the link below
http://social.answers.Microsoft.com/forums/en-us/vistahardware/thread/d2550ea0-4631-49f9-8A7C-8cb60132c594

Wireless Desktop 800 is compatible with Windows 7, click here to check out the link

Method 1: You can see the steps mentioned in the article below, which deals with a similar question

Troubleshoot the incidents of the response to the mouse or wireless keyboard

Method 2: If the device does not work on multiple computers, you can replace

How to replace Microsoft software or hardware, order service packs and replace product manuals

http://support.Microsoft.com/kb/326246

How to replace hardware or lost, broken, or missing Microsoft software

http://support.Microsoft.com/kb/326246/en-GB

Thank you, and in what concerns:

Ajay K

Microsoft Answers Support Engineer
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Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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