brand new windows 7 Home premium backup problem

Hello

I bought the new HP pavilion DM3 [external dvd player] with the new windows 7 Home premium intalled about 4 weeks ago. After the first round and all updates installed, real I tried windows backup on dvd - r media.

I started windows backup, after whereas it wonder average wiriteable so I put the dvd - r inside, next step was to format dvd - r [little unusual, but I have no choice]... After succesfull formatting it starts to burn. After a few hours, he was still burning mode 54% without errors and progress too. I pull out the cable of the external dvd burner, the writing process has failed and on dvd was written about 1 cm of layer thickness.

I tried 2 times again with the same result, but the different progress of burning 56% and 25%

What should I do?

Best regards...

Hello D.A.E.Z.,

Please check the site for problems with CD/DVD problems.
http://support.Microsoft.com/mats/cd_dvd_drive_problems/en-us

There is an automatic FIXIT who might help with your problem.

Sincerely,

Marilyn
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think

Tags: Windows

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